Author Topic: Monoprice Hank RGB - Alexa color control not recognized  (Read 554 times)

Offline paulcusick3

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Monoprice Hank RGB - Alexa color control not recognized
« on: April 04, 2018, 10:29:49 am »
Bought two RBG z-wave bulbs on-sale at monoprice.  Manufacturer in Hank in China.  They work fine on Vera; not the best bulbs, but kids like them in their room. 

However, they really want to use their echo dots.  The issue is Echo does not recognize the bulb and color. (See screen shot)

Going to try Amazon.... but checking here too... anyone seen this?  Resolve this?

Paul


Offline paulcusick3

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Re: Monoprice Hank RGB - Alexa color control not recognized
« Reply #1 on: April 18, 2018, 07:54:39 am »
Here is response from Amazon - Going to try Hank again


Quote
Hello Paul,

I?m sorry Alexa isn't discovering your smart home device(hank zwave RGB LED bulb) using the "Vera control" skill.

From what you described, device manufacturer will be in the best position to help.

Here are some additional tips that may help:

- Make sure your smart home device is compatible with Alexa. You can learn more about compatible devices at: https://www.amazon.com/alexasmarthome.

- Download the companion app for your smart home device to set it up. Refer to the user guide for the device or the manufacturer's website if you need help finding the app. After your device is set up and working with the companion app, you can link the device to Alexa. To learn more, go to: https://www.amazon.com/help/alexa/smarthome/add-device.

Note: you can also visit http://support.getvera.com/customer/en/portal/articles/2648086

- Download and install any available software updates for your smart home device before trying to link it to Alexa.

- Enable the smart home skill for your device in the Alexa app. Open the menu, select "Skills," and then browse for the manufacturer's related skill.

- Disable and re-enable the smart home skill for your device in the Alexa app.

- Connect your smart home device to the same Wi-Fi network as your Alexa device. This helps Alexa discover your device.

​Should you require any additional information or assistance, please do not hesitate to contact us. We'll be happy to help you!​

Here's how to reach Alexa Customer Support: https://www.amazon.com/help/contactus​​

Thank you for your patience and understanding. We look forward to see you again soon.​​​​​

We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

Best regards,
Jenifer J

Offline jmhitchcock

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Re: Monoprice Hank RGB - Alexa color control not recognized
« Reply #2 on: September 04, 2018, 03:16:26 pm »
Any luck with getting Alexa to work with the Hank RGB bulb from monoprice? I'm currently having the same issue :(

Offline paulcusick3

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Re: Monoprice Hank RGB - Alexa color control not recognized
« Reply #3 on: September 05, 2018, 12:55:35 pm »
I have not, but support just responded http://forum.micasaverde.com/index.php/topic,51888.msg411857.html#msg411857 to that thread that a fix is in the works.  Guessing they are also Hank, but maybe not.