Author Topic: Can no longer link GH to Vera Concierge  (Read 580 times)

Offline cw-kid

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Can no longer link GH to Vera Concierge
« on: April 06, 2018, 10:26:38 am »
Hello

When saying "sync devices" it was saying there was an error syncing with Vera Concierge.

So in the Home app I unlinked the Vera Concierge Smart Home service.

Now I cannot link it back again and it shows an error.

Please see attached screen shot.

Offline cw-kid

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Re: Can no longer link GH to Vera Concierge
« Reply #1 on: April 06, 2018, 11:12:41 am »
I called GH support and explained the situation. I also mentioned my friend unlinked his Philips Hue service and he cannot currently relink that either at the moment.

The support guy said it appears to be a known issue at Google that they are looking into and hoping to get an update out. He said he will contact me again in 24 hours.

Offline cw-kid

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Re: Can no longer link GH to Vera Concierge
« Reply #2 on: April 06, 2018, 01:30:07 pm »
I've managed to get the Vera Concierge Smart Home service linked to Google Home again now. Not sure what I really did differently.


Offline cw-kid

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Re: Can no longer link GH to Vera Concierge
« Reply #3 on: April 06, 2018, 02:14:09 pm »
I think the issue of Google Home not syncing devices with Vera Concierge and it then also not re-linking the Vera Concierge Smart Home service, might be related to having more than one Vera unit connected to your mios account (https://home.getvera.com).

I was in the middle or migrating from a Vera Edge unit to a new Vera Plus unit. So in my mios account I still had two Vera units listed.

Therefore in the Vera Concierge server configuration area it was detecting two Vera units, and I think this was confusing it / causing it issues.

I have now factory reset the Vera Edge and removed it from my mios account and so I now only have one Vera unit.

So far asking Google Home to "Sync Devices" it has had no problems syncing with Vera Concierge Smart Home, since I removed the now obsolete Vera Edge unit from my account.