Author Topic: Cannot open Vera Alerts Pictures on 4G or other Wifi  (Read 281 times)

Online cw-kid

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Cannot open Vera Alerts Pictures on 4G or other Wifi
« on: April 29, 2018, 06:03:03 pm »
Seems my new phone only opens the pictures sent to Vera Alerts when it's connected to my home WiFi.

If I am on only 4G or some other WiFi the pictures don't open and Vera Alerts says Problems Contacting Vera.

My Vera login details are set correctly in the Vera Mobile app and it has Storage permissions in Android.

Not sure how to fix this? I've had this same problem in the past but can't remember how or if I ever fixed it.

Thanks.

Offline RichardTSchaefer

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Re: Cannot open Vera Alerts Pictures on 4G or other Wifi
« Reply #1 on: May 06, 2018, 07:14:37 pm »
That means you do not have valid Remote Access credentials  ...
Pictures are download from your Vera using Vera's remote access gateway  or a LAN when your Phone is on the same LAN as your Vera.