Author Topic: Video upload fail  (Read 146 times)

Offline jmarti39

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Video upload fail
« on: May 04, 2018, 02:34:29 pm »
I have scenes to record video using Vistacam 700 but half of the times the video is not uploaded (I see in the alerts the "Upload failed" message). The unit was replaced (VeraEdge) under warranty, then I was told that there was a server error but now I don't know what else needs to be done.

Help!

Offline Sorin

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Re: Video upload fail
« Reply #1 on: May 07, 2018, 07:33:17 am »
Hello there,

This has been acknowledged and will be addressed as we speak. It should be resolved in the upcoming hours as this is a cloud-related issue.

We're sorry for the inconvenience.
Sorin M. ▾ Community Manager
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

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