I have this lock and kept getting stuck at "Getting Secure Classes." I have finally SOLVED this problem! The process to include this lock is: 1. Exclude the lock by putting the Vera in exclude mode and entering the six-digit code followed by zero "0" on the lock. 2. Include the lock by putting the Vera in include mode and entering the six-digit code followed by zero "0" on the lock. 3. When the Vera shows "Getting Secure Classes," enter the six-digit code followed by zero "0" on the lock AGAIN. The lock will error out with a red X, but the Vera will continue and pair the lock successfully.