Author Topic: Alert when device is lost/disconnected  (Read 2568 times)

Offline fje

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Alert when device is lost/disconnected
« on: May 31, 2018, 03:00:20 am »
Hi, I found a very old topic asking for the same question, but no answer for a long time.

Does any one figured out if it is possible when Vera Edge hub discovers in one of its polling cycles that one of the defined sensors is not answering anymore and gets a "timeout" to send an alert telling that such sensor is not reachable anymore?

Thanks and regards

Offline rafale77

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Re: Alert when device is lost/disconnected
« Reply #1 on: May 31, 2018, 10:54:25 am »
This is in the notification menu of the vera if you want to use the vera app and notifications... It is under the user/log in section
openLuup (97 devices, 134 scenes, 20 apps) controlling HomeAss + VeraPlus (138 zwave nodes, 8 Zigbee nodes, 205 devices, 20 scenes , 2 app) Bridged to Homekit and Alexa. VeraPlus ExtRooted!

Offline fje

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Re: Alert when device is lost/disconnected
« Reply #2 on: May 31, 2018, 12:29:48 pm »
Thanks for your fast answer.

I don't have the possibility of test it just now, but thanks for the suggestion, as soon as I could do it, I'll do.

Regards.

Offline fje

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Re: Alert when device is lost/disconnected
« Reply #3 on: June 10, 2018, 09:55:21 am »
Thanks for your fast answer.

I don't have the possibility of test it just now, but thanks for the suggestion, as soon as I could do it, I'll do.

Regards.

Hi, I am now ready to test it, but I cannot find where it is. Do you refer to the Vera Alerts plugin that has to be installed in the VERA Edge controller? I have it installed and when I enter in edit it, I have a new windows with three columns Settings, Profile, Notifications and Editor Options.

If you refer to the Vera appl in the smartphone, I don't find it either.

And I just downloaded and installed VERA Alerts in my smartphone, I logged in and I cannot find it either.

Maybe if you could send to me a picture of where to find it it could be of help.

Regards.

Javier

Offline HSD99

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Re: Alert when device is lost/disconnected
« Reply #4 on: June 10, 2018, 04:47:36 pm »
Thanks for your fast answer.

I don't have the possibility of test it just now, but thanks for the suggestion, as soon as I could do it, I'll do.

Regards.

Hi, I am now ready to test it, but I cannot find where it is. Do you refer to the Vera Alerts plugin that has to be installed in the VERA Edge controller? I have it installed and when I enter in edit it, I have a new windows with three columns Settings, Profile, Notifications and Editor Options.

If you refer to the Vera appl in the smartphone, I don't find it either.

And I just downloaded and installed VERA Alerts in my smartphone, I logged in and I cannot find it either.

Maybe if you could send to me a picture of where to find it it could be of help.

Regards.

Javier

On your Vera running UI7, please look under "Users & Account Info" --->"Notifications Settings"--->then check the "Device Error Alert (a device in your Vera is not working properly)" box. This will send you a Vera alert whenever you have a device problem. This does not require any third-party software or plug-ins. You will need to have set up notifications (push or email) under "User Info" first.

Offline fje

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Re: Alert when device is lost/disconnected
« Reply #5 on: June 10, 2018, 05:04:51 pm »
Found it!, thanks, and every one of the things you tell me was already marked, even I am a new user, probably my experience using other devices told me to do that way. My question anyway was if with that done I would receive an alert, you confirm it to me.

I suppose I will not get the alert till the controller does a polling to the device in error, that is also a parameter device dependent and that has to be balanced between a low number (more security, bad for the battery duration) or a not low number (more battery duration, less security).

Thanks for your help

Javier

Offline fje

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Re: Alert when device is lost/disconnected
« Reply #6 on: June 12, 2018, 11:29:57 am »
Come back to this topic because  was able to do a test just minutes ago.

I put mode "Home", waited for some minutes, took out the battery of a NEO CoolCam motion sensor I have, again waited for some minutes, and the changed to mode "Vacations".

I got alarms from Vera telling me movement was detected (Maybe that of minutes ago when I was taking out the battery?), but nothing telling a malfunction of the sensor.

Even more, I went to the VERA Dashboard and there was nothing marking in the Device that it was not working.

I have defined for that device 30 segs for polling and 300 segs (it seems to be the minimum) for wakeup time.

I have a similar problem with the controller going offline. I get a Vera alert in the Vera app in the smartphone, but not a push alert, and Vera App do not produce any sound in the Android smartphone to alert me that an alert has come. Is there any way to make me aware of such a condition with a sound for instance? I have defined Vera app in my smartphone with Notifications ON and also to be working when screen. is off

Of course I have all the notifications marked in Notifications Settings.

Any idea of help?

Ragards
« Last Edit: June 13, 2018, 06:13:53 am by fje »

Offline cw-kid

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Re: Alert when device is lost/disconnected
« Reply #7 on: June 13, 2018, 07:19:42 am »
I just enabled the "Device Error Alert (a device in your Vera is not working properly)" settings on my Vera.

I then unplugged one of my Z-Wave appliance plug devices and waited.

I then got bored of waiting and manually sent a Poll command to the device.

There was an Error message shown in the UI7 GUI as it could not poll the device.

However I don't appear to have been sent an email notification about the device being offline.

So not sure if this works or not?

Offline rafale77

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Re: Alert when device is lost/disconnected
« Reply #8 on: June 13, 2018, 07:22:51 am »
It does, it just takes some retries before it decided to send the notification.
openLuup (97 devices, 134 scenes, 20 apps) controlling HomeAss + VeraPlus (138 zwave nodes, 8 Zigbee nodes, 205 devices, 20 scenes , 2 app) Bridged to Homekit and Alexa. VeraPlus ExtRooted!

Offline cw-kid

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Re: Alert when device is lost/disconnected
« Reply #9 on: June 13, 2018, 07:25:20 am »
OK will keep an eye out and report back.

Thanks

Offline fje

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Re: Alert when device is lost/disconnected
« Reply #10 on: June 13, 2018, 10:24:49 am »
OK will keep an eye out and report back.

Thanks

Is this something to report as an improvement? For example, think a bout someone with an frequency interferor (sorry, don't know the exact English word) that cut the communication between the sensor and the controller. It doesn't seems to be very reasonable to have to wait minutes (depending also of the polling period you defined) till someone is interfiring in your security system?.

And what about the controller itself offline? I didn't get any push alert about it. (There was an alert in the VERA app, but you only see it if you enter in the app.

Regards
« Last Edit: June 13, 2018, 10:26:25 am by fje »

Offline cw-kid

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Re: Alert when device is lost/disconnected
« Reply #11 on: June 13, 2018, 10:34:03 am »
Well its been several hours since I unplugged that Z-Wave appliance plug and I still haven't got any notification and no error banner on the device in the UI7 web GUI.

So if this does indeed work, it seems to be taking some time.

Offline fje

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Re: Alert when device is lost/disconnected
« Reply #12 on: June 13, 2018, 12:21:57 pm »
Should we open a ticket on Support or are they also watching this forum?

Offline cw-kid

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Re: Alert when device is lost/disconnected
« Reply #13 on: June 13, 2018, 12:48:10 pm »
I will leave that plug not connected over night, see what happens then.

Offline kwieto

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Re: Alert when device is lost/disconnected
« Reply #14 on: June 13, 2018, 01:11:14 pm »
You should get push message when your controller is down, and a text message if you configured your phone number (remember there is daily limit for text messages).
I don't think immediate response is good as you probably don't want to be flooded with error messages if for example your power went down for a couple of minutes.

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