Author Topic: Alexa not connecting to Vera  (Read 323 times)

Offline tamorgen

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Alexa not connecting to Vera
« on: June 04, 2018, 08:17:44 am »
Good morning,
I've been having problems this weekend connecting Alexa to Vera.  This had previously worked very well, and I hadn't had too many issues.  Now, when I try to tell Alexa to do something, like turn off the lights, it tells me "Alexa is having problems connecting to the hub that controls...."  I also attempted from the Alexa app, and I get a "Server is unresponsive" message.

I've tried disabling and enabling the Vera skill, and then rediscovering the devices, and this doesn't help.  Is anyone else having an issue?

Offline tamorgen

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Re: Alexa not connecting to Vera
« Reply #1 on: June 04, 2018, 11:22:12 am »
So, I tried connecting to home.getvera.com from work today, and it's showing it as controller offline.  I was able to connect locally to my controller, but remote access seems to be down.  I logged into a home linux server remotely, then SSHed over to the vera, and it is up, and I rebooted the controller, but it still shows offline from home.getvera.com.  Any ideas how to fix this?

Offline Sorin

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Re: Alexa not connecting to Vera
« Reply #2 on: June 05, 2018, 03:57:37 am »
Indeed, the problem seems to be with Vera, accessing the internet, rather than with Alexa.

I can't really say what would be the reason but our Customer Care team can help. Contact details are in my signature.
Sorin M. ▾ Community Manager
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

HOURS OF OPERATION for Customer Care Department - 24/7

Offline tamorgen

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Re: Alexa not connecting to Vera
« Reply #3 on: June 05, 2018, 02:45:16 pm »
Indeed, the problem seems to be with Vera, accessing the internet, rather than with Alexa.

I can't really say what would be the reason but our Customer Care team can help. Contact details are in my signature.

Thanks Sorin,
I got a response from support last yesterday afternoon, and we established a remote session.  It appears that one of the directories was full of multiple firmware updates from different regions other than US, and they needed to be deleted to make room.  It seems like there should be a clean-up script to clear out these files, as I found another thread that alluded to the same problem.

Offline markd

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Re: Alexa not connecting to Vera
« Reply #4 on: June 05, 2018, 05:27:52 pm »
You would think that when storage resources are at a premium the system would be designed to clean up any ROT.  I.e. Redundant, obsolete & trivial data...