Author Topic: RMA Timescale & Communication  (Read 341 times)

Offline AlphaHustle

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RMA Timescale & Communication
« on: June 16, 2018, 05:37:41 am »
I posted previously about a Vera update bricking my controller.

The very nice tech support lady said she had forwarded my details to the sales/RMA department.

10 days later iv heard nothing! Anybody have any experience with this? I am in the UK. Is Vera a serious business or a hobby ran from a dudes garage... This is pathetic!

Offline hellovn

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Re: RMA Timescale & Communication
« Reply #1 on: June 18, 2018, 12:17:54 pm »
I got an RMA before but it had to go through my reseller in Canada. Vera Control sent an RMA to my reseller in few days. No complaints at all. My reseller also allowed me to upgrade my VeraEdge to Veraplus with a price difference.

Offline AlphaHustle

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Re: RMA Timescale & Communication
« Reply #2 on: July 05, 2018, 08:14:18 am »
*** Update ***  I am now an entire month down the line and i have received nothing!

Communication has been sparse to say the least. I am having to follow up my follow ups and still without a reply.

I am so disappointed the Vera!

 >:( >:( :( :( >:( >:(

Offline Livebrain

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Re: RMA Timescale & Communication
« Reply #3 on: July 11, 2018, 06:53:20 pm »
I'm in the same situation in California. Not happy. Upgraded firmware and device failed. Tech was friendly and forwarded problem to RMA. This was a Wednesday. I was told by Monday they would get back with me. No response. Followed up with tech and he resubmitted. Still no response. This was two weeks ago. Friendly tech service. Horrible RMA follow up.

For those of you upgrading the firmware as the company suggests, I would proceed with caution.