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Author Topic: Error Smart switch  (Read 2622 times)

Offline deraaij

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Error Smart switch
« on: January 04, 2012, 02:39:24 pm »
When I add a device as a Smart switch I get the following error (doesn't matter which device):

Database request failed:
Error no: 1142
Error: INSERT command denied to user 'localdbuser'@'localhost' for table 'EnergyMeasure'
SQL query: INSERT INTO EnergyMeasure (FK_AccessPoint,FK_Device,StartDate,Description) VALUES (31632,5,NOW(),'Lamp')

IU4 - firmware: 1.1.1362

What can I do About it?

Regards,

Mark

Offline deraaij

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Re: Error Smart switch
« Reply #1 on: January 08, 2012, 06:03:30 am »
Hi sorry to bother, is there no one who could help me?

Offline Brientim

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Re: Error Smart switch
« Reply #2 on: January 08, 2012, 06:29:44 am »
Hello Mark,

I suggest you raise a job with technical support.  It appears to be a permission error.

Offline deraaij

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Re: Error Smart switch
« Reply #3 on: January 08, 2012, 08:58:37 am »
Hello Mark,

I suggest you raise a job with technical support.  It appears to be a permission error.

Hi,

I did that on thursday, so hopefully they react next week....

Offline garrettwp

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Re: Error Smart switch
« Reply #4 on: January 08, 2012, 09:53:15 am »
Just a word of caution, next week is CES, so support may be slow to respond.

- Garrett

Offline Brientim

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Re: Error Smart switch
« Reply #5 on: January 08, 2012, 06:32:35 pm »
Hello, depending on the size of your network you may consider resetting your unit.

Resetting Vera to factory defaults is covered in the MiOS docs: http://docs2.mios.com/doc.php?language=1&manual=1&platform=2&page=reset_factory_defaults