Author Topic: Camera upright picture horizontally stretched  (Read 245 times)

Offline pit

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Camera upright picture horizontally stretched
« on: July 11, 2018, 07:40:30 am »
I have connected two vivotek cameras to veraEdge / UI7 (IB8382F3, FD8382-ETV). There is no problem to connect the cams to vera with URL's like cgi-bin/viewer/video.jpg?resolution=640x480 or cgi-bin/viewer/video.jpg?streamid=2. One of the cams worked fine for over a year.

But I want to use the new cam in upright mode. This large video live-picture is displayed in UI7 horizontally stretched. If I save the picture from the vera screen and open it in the browser, the picture proportions are ok. The small picture is ok.

I tried ...?resolution=480x320, which directly in the browser compresses the picture horizontally. But no change in UI7.

Is this an inevitable bug of vera UI7 or is there a way to display upright mode pictures in correct way?
« Last Edit: July 11, 2018, 10:13:54 am by pit »

Offline Maegda

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Re: Camera upright picture horizontally stretched
« Reply #1 on: August 28, 2018, 07:34:45 am »
Hello,

I opened a case for you on our desk, could you provide the details asked it there?

Thank you!
Vera Control, Ltd.  Smarter Home Control
support@getvera.com  +1 (866) 966-2272

Offline pit

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Re: Camera upright picture horizontally stretched
« Reply #2 on: September 07, 2018, 04:58:25 am »
The Helpdek looked at the cam. There seems to be no quick solution for the problem:

"I had a look at the configuration of the camera and it was properly set up, I re-added it but the image remained the same. I added a request for this model to be implemented with Vera, but know that it will need to go through an analysis, and then maybe it will be added in the development queue."