Vera - Smarter Home Control Forum

General => Upgrading => Topic started by: mcgyver210 on November 24, 2014, 10:11:35 pm

Title: Well Looks like I will be changing to the new Vera Edge.
Post by: mcgyver210 on November 24, 2014, 10:11:35 pm
Ever since I received my new Vera3 I have had issues with it loosing ZWave link requiring a power down. So I decided I would need to return it for exchange but I ended up finding out it isn't in-stock anymore but I could exchange for the new Edge which is supposed to be available in the first part of Dec.

So when I receive the new on can anyone tell me if I will have to start from scratch or will I be able to just switch to the new controller? If so can anyone share the steps involved?

Not really a big deal since my system doesn't have much installed yet.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: geotech on November 25, 2014, 08:24:56 am
According to Tech people I talked to, if you did a back up from UI5 from the previous unit, you can transfer that backup to Vera Edge with UI7. So, no you don't have to, but you may want to re add everything if it is not a big setup because I tried to transfer items from UI5 to UI7 on VeraLite and the unit went into a reboot loop.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: RichardTSchaefer on November 25, 2014, 12:57:45 pm
Steps to transferr:

On your existing system:
    1) Backup your Vera, Include the Backup Z-Wave Network option
    2) Save the Backup on your Laptop.
    3) remove the power from your old Vera. 
        It Needs to be disconnected from the LAN AND the Z-Wave network!. After you restore to the NEW Vera do NOT turn this on again in your house!!!!
    4) Restore the backup to your new Vera.
        This is now the Z-Wave master ... If you plugin your old Vera things will get very confused. You can't have two Z-Wave masters.

This works when you move between hardware  and/or between UI Versions.
Note: That in the case of the Plugins I write ... you will have to upgrade the plugins after this step if you change UI versions.
That's because I install the appropriate files for the current UI at installation time.

 
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: pentium on November 25, 2014, 05:58:55 pm
I have a brand new vera 3, could you tell me more about the exchange program? 
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: RichardTSchaefer on November 25, 2014, 08:08:43 pm
The Edge does not buy many people much performance over the Vera 3 ... the biggest limitation in Vera is the Memory and the Memory size is the SAME!
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: mcgyver210 on November 25, 2014, 09:57:18 pm
I have a brand new vera 3, could you tell me more about the exchange program?

My exchange is thru Amazon before my 30 days was up. Amazon is very easy you just fill out a return request & explain the reason. They had no Vera3 s instock so they offered a refund or exchange for the new Edge.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: mcgyver210 on November 25, 2014, 10:03:51 pm
Thanks for the responses so far.

Richard So moving from the Vera 3 on UI7 I wont have to unenroll the devices & then enroll them again?

Your way doesn't sound that complicated or near as painfull as I thought it would be.

Thanks
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: mcgyver210 on December 06, 2014, 06:47:13 pm
Asking again since I will be receiving my new Edge on Monday:



Richard So moving from the Vera 3 on UI7 I wont have to unenroll the devices & then enroll them again?

Your way doesn't sound that complicated or near as painfull as I thought it would be.

Thanks
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: RichardTSchaefer on December 06, 2014, 07:36:52 pm
You can upgrade your existing Vera to UI7 .. that step is where you are likely to loose things.
People have had problems with Scenes, LUA code, and some plugins.

The transition from Vera Lite to Vera Edge should not be a problem.
It will retain your Z-Wave network if you follow the steps outlined.

But I would only do the Vera Lite Upgrade to UI7 ... if you do not like the results of restoring the UI5 backup on the Vera Edge.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: mcgyver210 on December 06, 2014, 08:01:10 pm
You can upgrade your existing Vera to UI7 .. that step is where you are likely to loose things.
People have had problems with Scenes, LUA code, and some plugins.

The transition from Vera Lite to Vera Edge should not be a problem.
It will retain your Z-Wave network if you follow the steps outlined.

But I would only do the Vera Lite Upgrade to UI7 ... if you do not like the results of restoring the UI5 backup on the Vera Edge.

Thanks Richard Im a little confused though on your answer since I have a Vera3 running UI7 already & will be moving to the Vera Edge? I don't & never did have a Vera Lite.

I have a defective Vera3 that keeps loosing the Zwave light which is why I had to exchange.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: RichardTSchaefer on December 06, 2014, 08:11:03 pm
Sorry ... to many threads to keep track of ... your upgrade should be pretty smooth.

It looks like the Vera Edge has a newer Firmware version than the rest of us Vera 3 users have.
Look forward to hearing results of the newer firmware version.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: mcgyver210 on December 09, 2014, 12:08:00 am
Richard in your above instructions you said not to plug-in the old Vera3 after restoring the backup on the new Edge. Would I need to reset the Vera3 somehow before restoring the Edge since I have to send the Vera3 back to Amazon? Im just thinking I should for security or is sending it back with my Network still in it not a big deal?
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: RichardTSchaefer on December 09, 2014, 12:13:04 am
After you are sure you do not need your Vera 3 anymore ...

1) Turn off Your Edge
2) Plugiin your Vera 3 and do a factory reset on it.
3) Then  it will be safe to turn your Edge back on.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: mcgyver210 on December 09, 2014, 12:23:42 am
Thanks, Wish me Luck I plan on changing to the Vera Edge tomorrow. I only have a few scenes, Dimmers & Locks for devices so hopefully it all goes well. Also have the Nest Plugin.

I plan on trying out you VeraAlerts after I make sure everything works. Still trying to read about benefits over Scene Notifications though. Also not sure how many licenses I will need since there are three of us that get notifications & we all have Phones etc...


Again I appreciate your help.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: mcgyver210 on December 09, 2014, 01:19:04 pm
Just finished restoring Only device working is the Nest Plugin.

Tried to repair ZWave Network but it failed not looking good so far.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: mcgyver210 on December 09, 2014, 03:52:27 pm
Im all Fixed & everything is running:

I called Vera Support which answered first try & was extremely helpful!

What he said was there was a compatibility issue using Zwave Network Backup from old Zwave Chip.

He asked if I still had the old Vera3 which I did so this was good news.

He actually remotely accessed my system & stated the fix for me but I tried to watch what was happening.

1. He said to Connect/boot-up up the Vera 3 & Vera Edge within one foot of each other.
2. He opened both controllers in my browser.
3. He accessed the Vera3
4. Clicked Settings, Z-Wave Settings, Copy Z-Wave network from a master controller.
5. He accessed the Vera Edge After successful copy & started a Z-Wave Heal which took awhile to complete.
6. He told me to Restore my Back-up again after the heal without the Z-wave Network & all should work.

7. I restored the Back-up without the Z-Wave Network & waited for successful completion.
8. All seems to work including all Scenes etc....

I think I remembered all steps accurately but no Guarantees Sorry Hope it helps someone.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: RichardTSchaefer on December 09, 2014, 03:55:17 pm
Excellent !
Let's see if some one else can duplicate the steps.
I wonder if you will be able to add any Z-Wave devices with the Edge .. or did he make it a master controller in a subsequent step ?
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: mcgyver210 on December 09, 2014, 04:01:45 pm
Excellent !
Let's see if some one else can duplicate the steps.
I wonder if you will be able to add any Z-Wave devices with the Edge .. or did he make it a master controller in a subsequent step ?

Richard I'm sure you know the general direction I followed & could probably refine the steps needed based on my description.

I did have to go against your directions though having both Veras connected & running at same time which seems to be because of the need to use "Copy Z-Wave network from a master controller"

Thanks for all your help.

Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: mcgyver210 on December 09, 2014, 04:05:41 pm
Excellent !
Let's see if some one else can duplicate the steps.
I wonder if you will be able to add any Z-Wave devices with the Edge .. or did he make it a master controller in a subsequent step ?

He said it should be the master now & that I just have to push the sync button to include a device now. Unfortunately I was waiting to get my replacement before adding anything else so I don't have anything to add right now.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: tinker3433 on December 10, 2014, 02:10:44 pm
I was in the same position but with a VeraLite -> Edge

I tried to follow what you (mcgyver210) had posted, but the copy function seemed backward. when initiated on the original unit it timed out "waiting for download".

So I did the copy on the new unit and it also timed out.

So i took a educated guess and started the copy on the New unit, and the "Controller Shift" on the old unit.

They synced up and started transferring.

I am doing the heal now but i wanted to report in in case someone else was working on a conversion

At this point here are the modified steps:

1.   Connect/boot-up up the Vera 3 / VeraLite & Vera Edge within one foot of each other.
2.   Open both controllers in my browser.
3.   Access the New Unit (Vera Edge)
4.   Click Settings, Z-Wave Settings, Copy Z-Wave network from a master controller, Go
5.   Access Original Unit (Vera 3 / VeraLite)
6.   Click Settings, Z-Wave Settings,controller shift, Go
7.   Wait for completion
8.   Access the Vera Edge after a successful copy & start a Z-Wave Heal which will take a while to complete. I had to start the standard repair then when I looked at the report I had the opportunity to start a Network Heal.

I will update as things happen, Good, Bad, or Ugly :-)
 ;)
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: mcgyver210 on December 10, 2014, 02:46:39 pm
I was in the same position but with a VeraLite -> Edge

I tried to follow what you (mcgyver210) had posted, but the copy function seemed backward. when initiated on the original unit it timed out "waiting for download".

So I did the copy on the new unit and it also timed out.

So i took a educated guess and started the copy on the New unit, and the "Controller Shift" on the old unit.

They synced up and started transferring.

I am doing the heal now but i wanted to report in in case someone else was working on a conversion

At this point here are the modified steps:

1.   Connect/boot-up up the Vera 3 / VeraLite & Vera Edge within one foot of each other.
2.   Open both controllers in my browser.
3.   Access the New Unit (Vera Edge)
4.   Click Settings, Z-Wave Settings, Copy Z-Wave network from a master controller, Go
5.   Access Original Unit (Vera 3 / VeraLite)
6.   Click Settings, Z-Wave Settings,controller shift, Go
7.   Wait for completion
8.   Access the Vera Edge after a successful copy & start a Z-Wave Heal which will take a while to complete. I had to start the standard repair then when I looked at the report I had the opportunity to start a Network Heal.

I will update as things happen, Good, Bad, or Ugly :-)
 ;)


Glad it worked sorry for my mistake hopefully it helped more than hindered you. I couldn't retrace every step because I didn't want to mess mine up accidentally since it seems to work well. I will revise my instructions to reflect your findings later. I just know if not done correctly the new one will not be the Master.

I couldn't retrace every step because I didn't want to mess mine up accidentally since it seems to work well.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: chuck1026 on December 10, 2014, 03:14:30 pm
I was in the same position but with a VeraLite -> Edge

I tried to follow what you (mcgyver210) had posted, but the copy function seemed backward. when initiated on the original unit it timed out "waiting for download".

So I did the copy on the new unit and it also timed out.

So i took a educated guess and started the copy on the New unit, and the "Controller Shift" on the old unit.

They synced up and started transferring.

I am doing the heal now but i wanted to report in in case someone else was working on a conversion

At this point here are the modified steps:

1.   Connect/boot-up up the Vera 3 / VeraLite & Vera Edge within one foot of each other.
2.   Open both controllers in my browser.
3.   Access the New Unit (Vera Edge)
4.   Click Settings, Z-Wave Settings, Copy Z-Wave network from a master controller, Go
5.   Access Original Unit (Vera 3 / VeraLite)
6.   Click Settings, Z-Wave Settings,controller shift, Go
7.   Wait for completion
8.   Access the Vera Edge after a successful copy & start a Z-Wave Heal which will take a while to complete. I had to start the standard repair then when I looked at the report I had the opportunity to start a Network Heal.

I will update as things happen, Good, Bad, or Ugly :-)
 ;)


Glad it worked sorry for my mistake hopefully it helped more than hindered you. I couldn't retrace every step because I didn't want to mess mine up accidentally since it seems to work well. I will revise my instructions to reflect your findings later. I just know if not done correctly the new one will not be the Master.

I couldn't retrace every step because I didn't want to mess mine up accidentally since it seems to work well.

George in Tech Support is going to help me do this tomorrow. I shared the steps from earlier and he said something was missing but didn't go into details... maybe I'll try this tonight just cuz... LOL. I am an expert at restoring UI5 and can do it in my sleep!
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: tinker3433 on December 10, 2014, 03:52:28 pm
1.   Create a Backup from the Old unit
2.   Connect/boot-up up the Vera 3 / VeraLite & Vera Edge within one foot of each other.
3.   Open both controllers in my browser.
4.   Access the New Unit (Vera Edge)
5.   Click Settings, Z-Wave Settings, Copy Z-Wave network from a master controller, Go
6.   Access Original Unit (Vera 3 / VeraLite)
7.   Click Settings, Z-Wave Settings,controller shift, Go
8.   Wait for completion
9.   In Z-Wave settings, Options. the Old Unit will now show: Role: Slave SIS: NO PRI: NO         New unit will show Role: Master SIS: NO PRI: YES
10.   You should be safe to disconnect the Old unit now.
11.   Access the Vera Edge and Start the standard repair then click on the Report button and you will get the option to start a Z-Wave Heal.
12.   Wait for it to complete.
13.   Restore Back-up from the Old unit onto the New unit after the Network Heal, without the Z-wave Network & all should work.

It works fine for Z-Wave, and the Insteon devices show up under Devices. but do not respond.  The top blue bar shows "No Insteon" and in Settings, Insteon Settings. the port Shows blank or "False". not sure how to fix that. what does yours show mcgyver210?.I tried putting in /dev/ttyUSB0, it saves it ok but it is blank again when circle back. Also tried Remove INSTEON Interface and re-adding with the wizard. No luck. Called MCV, Voicemail.

So close and yet so far......
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: d55m14 on December 10, 2014, 04:12:06 pm
1.   Create a Backup from the Old unit
2.   Connect/boot-up up the Vera 3 / VeraLite & Vera Edge within one foot of each other.
3.   Open both controllers in my browser.
4.   Access the New Unit (Vera Edge)
5.   Click Settings, Z-Wave Settings, Copy Z-Wave network from a master controller, Go
6.   Access Original Unit (Vera 3 / VeraLite)
7.   Click Settings, Z-Wave Settings,controller shift, Go
8.   Wait for completion
9.   In Z-Wave settings, Options. the Old Unit will now show: Role: Slave SIS: NO PRI: NO         New unit will show Role: Master SIS: NO PRI: YES
10.   You should be safe to disconnect the Old unit now.
11.   Access the Vera Edge and Start the standard repair then click on the Report button and you will get the option to start a Z-Wave Heal.
12.   Wait for it to complete.
13.   Restore Back-up from the Old unit onto the New unit after the Network Heal, without the Z-wave Network & all should work.

IT works for Z-Wave, and the Insteon devices show up but the top blue bar shows "No Insteon" and in Settings, Insteon Settings. the port Shows False. not sure how to fix that. what does yours show mcgyver210?

Hi tinker3433,

after the migration to VerEdge if I would to restore the old Veralite/3 I've to use the backup of step 1) ?

Is this sufficient to restore the old system or I've to go through the step from last to first ?

tnks

donato
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: tinker3433 on December 10, 2014, 04:41:12 pm
Not sure if i am getting what you are asking.  The original config will still be on the old unit, it is just set as "Slave" now instead of "Master". To shift back I would think you can just restore the backup and that should make it the master because that is what was saved in the config.  But if not you should be able to transfer the "Master" back from the VeraEdge.  but i am just guessing. and I only have mine 1/2 working at this point. so .....
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: d55m14 on December 10, 2014, 04:51:31 pm
Not sure if i am getting what you are asking.  The original config will still be on the old unit, it is just set as "Slave" now instead of "Master". To shift back I would think you can just restore the backup and that should make it the master because that is what was saved in the config.  But if not you should be able to transfer the "Master" back from the VeraEdge.  but i am just guessing. and I only have mine 1/2 working at this point. so .....

Hi tinker3433,

thank you for your feedback but I'd like to be quite sure to get active the old system if something of important is not working on the new VeraEdge.

I think in this situation (new hardware with new software not compatible with the actuals active systems (Veralite/Vera3)) should be a task of MCV .

I wrote to MCV support but no answer until now.

Donato
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: tinker3433 on December 10, 2014, 05:11:14 pm
Not sure if i am getting what you are asking.  The original config will still be on the old unit, it is just set as "Slave" now instead of "Master". To shift back I would think you can just restore the backup and that should make it the master because that is what was saved in the config.  But if not you should be able to transfer the "Master" back from the VeraEdge.  but i am just guessing. and I only have mine 1/2 working at this point. so .....

Hi tinker3433,

thank you for your feedback but I'd like to be quite sure to get active the old system if something of important is not working on the new VeraEdge.

I think in this situation (new hardware with new software not compatible with the actuals active systems (Veralite/Vera3)) should be a task of MCV .

I wrote to MCV support but no answer until now.

Donato

Yes, if you are not an experimenter that this is definitely not for you.
I am willing to roll the dice and have some fun. ;)
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: jasperhb on December 11, 2014, 03:25:52 am
Hi,

I followed the steps here in this thread to upgrade from Vera3 to VeraEdge. Thanks for that :-)

The upgrade process was uneventful and seemed to work as descibed. However, the result is not optimal.  Everything seems to have been migrated, however there three issues known to me at this point:
2) & 3) suggests to me that VeraEdge is not in the right role/mode. If this could be the cause of 1) I don't know yet, as I have found no way of changing the node value or the role and nor have tech support.

I spend 2+ hours on the phone with support yesterday. They even tried to go through the whole migrating process all over again but with no luck. Now, I'm waiting for them to come back, but I have no idea when and if that will happen.

Non-battery devices seem to work fine and so does everything else, although it is difficult to test as many of my scenes are based on both battery driven devices and non-battery driven devices.

I have to say that I am baffled that there are no offical guidelines on how to do this. It is hardly a supprise that customers will upgrade, nor does it seem economical optimal that I and others spend hours on the phone with support technitians compared to MVC just spending the time up front documenting the upgrade steps?!

Anyway, if anyone have some good suggestings on how to approach 1, 2 & 3. above, I'd be curious to hear about this. 

Thanks.

Update:
The issues above remains, however I tested adding a new battery driven devices and the process of adding the devices seemed to work just fine. Also, the devices is reporting to work fine initially.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: RichardTSchaefer on December 11, 2014, 10:22:34 am
You have to do a HEAL of the entire Z-Wave network after upgrading.
The more devices you have the longer a HEAL takes. 
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: jasperhb on December 11, 2014, 10:32:48 am
You have to do a HEAL of the entire Z-Wave network after upgrading.
The more devices you have the longer a HEAL takes.

I've done a: Settings/Z-Wave Settings/Repair -> GO.

Is that what you mean by a HEAL? If so, I've done it twice without it fixing the issue. The process takes about 1,5 hour each time.

Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: tinker3433 on December 11, 2014, 11:33:24 am
You have to do a HEAL of the entire Z-Wave network after upgrading.
The more devices you have the longer a HEAL takes.

I've done a: Settings/Z-Wave Settings/Repair -> GO.

Is that what you mean by a HEAL? If so, I've done it twice without it fixing the issue. The process takes about 1,5 hour each time.

Here is how i got it to Heal
Access the Vera Edge and Start the standard repair then click on the Report button and you will get the option to start a Z-Wave Heal.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: jasperhb on December 11, 2014, 02:27:59 pm
You have to do a HEAL of the entire Z-Wave network after upgrading.
The more devices you have the longer a HEAL takes.

I've done a: Settings/Z-Wave Settings/Repair -> GO.

Is that what you mean by a HEAL? If so, I've done it twice without it fixing the issue. The process takes about 1,5 hour each time.

Here is how i got it to Heal
Access the Vera Edge and Start the standard repair then click on the Report button and you will get the option to start a Z-Wave Heal.

Thanks for the hint. I ran yet another repair and this time the Healing option became available after the repair was done.

Healing is going to take half a day or so but the good thing is that it seems to be slowly chewing it's way through the Z-wave Network.

As of the time of writing it is at "Stage 6 of 7 Waiting for 16 of 17 to wake up". I've tried waking up a few devices manually, but that doesn't seem to do anything for progress of the process. I Guess, I just have to wait for it to figure things out by itself. ... The excitment is building :-)

Update #1:

A few minutes later VeraEdge reported: "SUCCESS! Z-Wave network heal successful".

However, all battery driven devices are STILL reporting "Can't Detect Device" :-(

What now?

Update #2
I'm re-running the repair/heal and this time its taking considerably longer. My guess is that the previous heal must have failed.

Update #3
After a very long repair/healing process the result is unfortunately still the same: All battery driven devices are STILL reporting "Can't Detect Device" :-(

I'm waiting for a response from MVC. Meanwhile the heating in the house is not working. :-(
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: chuck1026 on December 11, 2014, 02:52:06 pm
George in Tech Support migrated my existing UI5  Vera3 to a new VeraEdge on UI7.

Part of my problem according to George, "It seems that you have a few scenes with luup code and recurring timers. But this has been reported to our development team some time ago and will be fixed in the next update that should be released later this month."

He also said, "As for the transition instructions we?ll release them later this week or early next week. We need to run multiple possible scenarios and I would highly advise that you recommend any forum users to check with us so the transition will be smooth and no other issues encountered."

I still need to heal my network... we'll see how it turns out.

To be continued.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: jasperhb on December 11, 2014, 02:58:12 pm

Part of my problem according to George, "It seems that you have a few scenes with luup code and recurring timers. But this has been reported to our development team some time ago and will be fixed in the next update that should be released later this month."


Yes, the recurring timer issue is also an issue that I've fought with previously. To the point where I now have some code running externally to the Vera (in Windows Azure actually, but that is a long story  :) ) to manage timing when needed.

Glad that they are working on the documentation. I think that will help us all. It's a win-win :-)
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: tinker3433 on December 11, 2014, 03:49:09 pm
Just got off the phone with MCV support. 

They said the Insteon PLM not being found is a known issue and will also be fixed in the next update.  :(
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: mrv777 on December 11, 2014, 04:22:21 pm
Just got off the phone with MCV support. 

They said the Insteon PLM not being found is a known issue and will also be fixed in the next update.  :(

Any hint to when the next update is supposed to be?  It sounds like they have been saying a good amount of bugs will be resolved in this month's release
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: tinker3433 on December 11, 2014, 04:55:23 pm
They told me 2 weeks
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: mcgyver210 on December 11, 2014, 05:42:26 pm


It works fine for Z-Wave, and the Insteon devices show up under Devices. but do not respond.  The top blue bar shows "No Insteon" and in Settings, Insteon Settings. the port Shows blank or "False". not sure how to fix that. what does yours show mcgyver210?.I tried putting in /dev/ttyUSB0, it saves it ok but it is blank again when circle back. Also tried Remove INSTEON Interface and re-adding with the wizard. No luck. Called MCV, Voicemail.

So close and yet so far......

Im sorry I don't have any Insteon devices so mine just shows a wizard setup.


Guys I also only have a very limited setup because I decided to wait for my defective Vera3 to be replaced before doing much. I have 4 Schlage & 1 Kwikset Lock along with dimmers & Scenes.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: tinker3433 on December 12, 2014, 11:51:36 am
Well, that's one question answered:

Hi Jeff,
Unfortunately Insteon modem is not compatible with VeraEdge currently.
Also we are aware that some of the settings from the networking menu cannot be saved.
I am really sorry for the inconvenience but our development team already have this on their working tables and it should be available in a future update of the UI7.
Kind Regards,

John.
Tech Support
Phone: +1 (866) 966-2272
Email: support@getvera.com
Web: http://support.getvera.com
Hours of Operation: Monday ? Friday 12:00am to 6:00pm Pacific Time
Live chat : http://support.getvera.com/customer/portal/chats/new

Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: airedale on December 12, 2014, 09:37:17 pm
I bet if you were using the PLM on something like a Raspberry PI it would work with Altsteon. I have that config and am about to upgrade. I'll let you know if it works.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: airedale on December 13, 2014, 08:24:34 am
Glad I didn't really make a bet here!  ;D

I need to dive a little deeper into this, but from a high level, I tried adding all of the Altsteon devices as new devices on the Vera Edge, pointing it to the Raspberry PI which has successfully worked for a long time. When I go to turn on or off the light on the fan, the Luup Engine restarts.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: tinker3433 on December 13, 2014, 09:22:23 am
That sucks,  :(
Hopefully the 2 week timeframe is correct and the new release will fix it for both of us.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: tyfoon on December 21, 2014, 07:25:02 am
Just got my VeraEdge in. As I'm upgrading from a VeraLite my preferred scenario is to have a (full config) working VeraLite (as is now in UI5) and a new VeraEdge on UI7 (with the config from my VeraLite). This way I can always go back to VeraLite with a working config if the Edge does not work well.

So to double-check; after running the 'upgrade procedure' as described above to get a working VeraEdge; can I still downgrade my VeraLite to UI5 with my old config?

p.s. I understand I cannot run them together at the same time.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: dreamgreenhouse on December 21, 2014, 03:35:01 pm
The new firmware was released 19th Dec.  It hasn't fixed the timer issues and scenes with LUA code issues that I was having. If anything, the Vera is even less reliable than it was. I seem to have to power cycle it once a day at least now :-(
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: integlikewhoa on December 21, 2014, 04:39:43 pm
Just got my VeraEdge in. As I'm upgrading from a VeraLite my preferred scenario is to have a (full config) working VeraLite (as is now in UI5) and a new VeraEdge on UI7 (with the config from my VeraLite). This way I can always go back to VeraLite with a working config if the Edge does not work well.

So to double-check; after running the 'upgrade procedure' as described above to get a working VeraEdge; can I still downgrade my VeraLite to UI5 with my old config?

p.s. I understand I cannot run them together at the same time.

I was/am in the same boat as you. Everything on my Lite is working (not overloaded yet). I tried and have went back to UI5.

I have also setup edge. I currently only testing EDGE with the plugins (as that's where most problems are). I have an alarm panel (Caddx) plugged into my LITE. Well that don't work with edge yet (the usb to serial adaptor) so without that all my exterior doors and windows and garage won't work. So that enough for me to wait right there.

I have also installed PLEG and the rest of my other plugins to test and get used to ui7.

I would suggest you just setup and test on the edge right now without moving over your main until you know everything is going to be atleast as good as what you have. It's also a chance to get used to ui7.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: tyfoon on December 22, 2014, 08:31:55 am
Just got my VeraEdge in. As I'm upgrading from a VeraLite my preferred scenario is to have a (full config) working VeraLite (as is now in UI5) and a new VeraEdge on UI7 (with the config from my VeraLite). This way I can always go back to VeraLite with a working config if the Edge does not work well.

So to double-check; after running the 'upgrade procedure' as described above to get a working VeraEdge; can I still downgrade my VeraLite to UI5 with my old config?

p.s. I understand I cannot run them together at the same time.

I was/am in the same boat as you. Everything on my Lite is working (not overloaded yet). I tried and have went back to UI5.

I have also setup edge. I currently only testing EDGE with the plugins (as that's where most problems are). I have an alarm panel (Caddx) plugged into my LITE. Well that don't work with edge yet (the usb to serial adaptor) so without that all my exterior doors and windows and garage won't work. So that enough for me to wait right there.

I have also installed PLEG and the rest of my other plugins to test and get used to ui7.

I would suggest you just setup and test on the edge right now without moving over your main until you know everything is going to be atleast as good as what you have. It's also a chance to get used to ui7.

I'm not able to link my new Edge to my user account. After going through the steps on the VeraEdge to assign to a existing user account it mentions that unit 'xxxxx' has been assigned to the user. But if I try to login I'm always re-directed to the VeraLite and there is no way to login to the Edge.

How did you manage this?
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: integlikewhoa on December 22, 2014, 11:47:43 am
Are you logging into home.getvera.com?
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: tyfoon on December 22, 2014, 04:32:25 pm
Yes.  What happens if you login via home. Get Vera. Com? Do you get a menu/option  to select which Vera you want to actually access?

Verstuurd vanaf mijn Nexus 5 met Tapatalk

Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: airedale on December 22, 2014, 04:46:54 pm
I ran into some of the same issues. Support actually had me reset my password on the account that kept redirecting to UI5 (cp.mios.com).

So - for the account that you think should be working on UI7 (VeraEdge), initiate a password reset and see if that fixes it.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: mcv.chris on December 26, 2014, 08:18:39 am
Steps to transfer the z-wave network from Vera 3/lite to Vera Edge

The transfer process requires that you have your Vera 3/lite near your Vera Edge, at most 2 feet away. Once both units are powered on you?ll need to follow these steps :

1. Check and see if your Vera 3/Lite is the primary z-wave controller for your z-wave network, and this is indicated by the role which should be Master :

Role: Master SIS NO PRI: YES

If your unit has a different role contact our tech support team, and they?ll help you resolve it asap. For more details on this check out : http://support.getvera.com/

2. Save a backup from your current Vera 3/lite unit, which we?ll use later on to transfer your settings to your Vera Edge. This can be done from Settings > Backup

3. Once the backup is saved we can go ahead and set your Vera 3/lite controller into transfer mode, and this can be done from Settings > Z-wave Settings > Advanced > Controller shift .

4. Next you?ll need to set your Vera Edge to copy your existing z-wave data, and this can be done from Settings > Z-wave Settings > Advanced > Copy Z-Wave network from a master controller.

5. This process will take some time based on the size of your z-wave network but once finished you should see all your z-wave devices on your Vera Edge.

6. Next we?ll have to restore the backup from your Vera 3/lite controller, which we?ve saved on step 1. This can be done by simply dragging the backup on the ?Upload? section from Settings > Backup. (NOTE: Restore Z-wave Network needs to be UNCHECKED)

7. Once finished you should have your Vera edge with all your settings from the Vera 3/lite.

Note that this procedure will set your Vera 3/lite controller as a slave (secondary) z-wave controller to your Vera Edge, and will add one additional Scene Controller device on the dashboard.

8. It is recommended that you run a z-wave network healing session to ensure that all your devices will work without issues. For battery operated devices you might need to wake them up manually.

If you experience any issues with the transfer do not hesitate to contact our tech support team, and they?ll help you resolve it asap. For more details on this check out : http://support.getvera.com/
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: integlikewhoa on December 26, 2014, 09:14:28 am
@mcv.chris


I would love to start using my new Vera Edge, but since the USB to Serial adaptors are not working that means, my Alarm Panel would not function and all my door/window/motion sensors will not work. That's what really runs my "Automation" in Home Automation.

Basically, I currently have an Edge Paper weight for the last 3+ weeks. (I preordered from Amazon in November)

Do you have any In-site on where this problem is in the priority list? Last update said it was to fix some USB issues but this wasn't one of them I guess.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: n0ir on December 27, 2014, 08:55:47 am
I would love to start using my new Vera Edge, but since the USB to Serial adaptors are not working that means, my Alarm Panel would not function and all my door/window/motion sensors will not work. That's what really runs my "Automation" in Home Automation.

Same here. I depend heavily on my USB connected RFXtrx433E transciever, and my new Vera Edge still doesn't seem to recognize this. I have contacted support but still haven't heard anything (but it is yuletime so I'm cutting them some extra slack... ;)).

REALLY not digging UI7 though. :( I had succeeded in staying with UI5 until now, and the new GUI is really cumbersome.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: integlikewhoa on December 27, 2014, 12:44:48 pm

Same here. I depend heavily on my USB connected RFXtrx433E transciever, and my new Vera Edge still doesn't seem to recognize this. I have contacted support but still haven't heard anything (but it is yuletime so I'm cutting them some extra slack... ;)).

REALLY not digging UI7 though. :( I had succeeded in staying with UI5 until now, and the new GUI is really cumbersome.

I talked to them yesterday and they basically said they know about it, but the developers are on vacation until after the New Year so likely and update won't come until the 2nd week of JAN at the soonest.

UI7 is a change and if everything would work I personally don't mind the layout. I'm warming up to it and can see getting accustom to it with more use and time. Again this is assuming everything works.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: pentium on February 26, 2015, 09:41:48 am
Both developers went on vacation at the same time?  Or, maybe they only have on developer and the 'staff' went on vacation.  Funny how they forget that the problems were known long before this vacation.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: tinker3433 on February 26, 2015, 10:54:02 am
Both developers went on vacation at the same time?  Or, maybe they only have on developer and the 'staff' went on vacation.  Funny how they forget that the problems were known long before this vacation.

2nd week of Jan, 2nd week of Feb, 2nd week of..????
Still waiting for full functionality...

Gave up and bought a Xuan Stack Box.
I hope that their development is faster.

The race is on.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: integlikewhoa on February 26, 2015, 01:14:07 pm
Both developers went on vacation at the same time?  Or, maybe they only have on developer and the 'staff' went on vacation.  Funny how they forget that the problems were known long before this vacation.

2nd week of Jan, 2nd week of Feb, 2nd week of..????
Still waiting for full functionality...

Gave up and bought a Xuan Stack Box.
I hope that there development is faster.

The race is on.

Not sure what you guys are waiting for..... your replying to an old thread. That update already came out and fixed everything I needed and I was able to swap over and start using the EDGE.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: tinker3433 on February 26, 2015, 01:51:07 pm
Both developers went on vacation at the same time?  Or, maybe they only have on developer and the 'staff' went on vacation.  Funny how they forget that the problems were known long before this vacation.

2nd week of Jan, 2nd week of Feb, 2nd week of..????
Still waiting for full functionality...

Gave up and bought a Xuan Stack Box.
I hope that there development is faster.

The race is on.

Not sure what you guys are waiting for..... your replying to an old thread. That update already came out and fixed everything I needed and I was able to swap over and start using the EDGE.

Hasn't fixed my issues. Still no Insteon. have deleted, re-added, Factory Reset, Sworn at it, Pleaded with it, and more.
No Joy 
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: mcgyver210 on February 26, 2015, 02:57:37 pm
Both developers went on vacation at the same time?  Or, maybe they only have on developer and the 'staff' went on vacation.  Funny how they forget that the problems were known long before this vacation.

2nd week of Jan, 2nd week of Feb, 2nd week of..????
Still waiting for full functionality...

Gave up and bought a Xuan Stack Box.
I hope that there development is faster.

The race is on.

How did you purchase the Xuan Stack Box? All I found was a funded KickStarter & a website that said the store will be operational by Fall 2014?
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: EarlyMorningHours on February 26, 2015, 03:28:11 pm
Deleted
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: integlikewhoa on February 26, 2015, 04:39:30 pm
You can find the Stack Box for purchase on Amazon (probably other places too).  I've kept an eye on their forums and watched for reviews, etc for the last couple of months and as much as I'd hoped otherwise, the thing doesn't seem to be gaining any speed.  As much as I hate to spend the money, not to mention spend the hours of time, I'm going ahead with a new Vera Edge as a stop gap until I can find something better.  I already have a SmartThings that has been demoted to the role of Zigbee gateway and don't want to start a collection of other controllers.  But as things stand now I've outgrown the limitations of my Vera Lite and need to do something.  I still wish that they would just release a Vera package for QNAP.  I'd much more happily pay the $150 for that than the under powered Edge hardware.

The truth is there is no one perfect box as you have seen. Alot of kickstarters also but none of them after came to anything yet atleast.

Your running the LITE. We all want more in terms of hardware but the EDGE is going to run circles around the lite. Memory issues on the Lite will be gone for sometime. Usable ram more then doubles with the upgrade.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: tinker3433 on February 26, 2015, 06:57:10 pm
Both developers went on vacation at the same time?  Or, maybe they only have on developer and the 'staff' went on vacation.  Funny how they forget that the problems were known long before this vacation.

2nd week of Jan, 2nd week of Feb, 2nd week of..????
Still waiting for full functionality...

Gave up and bought a Xuan Stack Box.
I hope that there development is faster.

The race is on.

Not sure what you guys are waiting for..... your replying to an old thread. That update already came out and fixed everything I needed and I was able to swap over and start using the EDGE.

Hasn't fixed my issues. Still no Insteon. have deleted, re-added, Factory Reset, Sworn at it, Pleaded with it, and more.
No Joy


Is someone has Insteon working please let me know what the Secret Sauce is.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: garrettwp on February 27, 2015, 09:46:26 am
The secret sauce to running insteon on Vera is not to use the built in insteon support. I highly recommend that you look into a dedicated insteon controller like the Universal Devices ISY994.


- Garrett
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: EarlyMorningHours on February 28, 2015, 07:31:32 pm
Deleted
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: wezley69 on February 28, 2015, 07:57:19 pm
@EarlyMorningHours just had the same feeling about my day on the phone with Microsoft Premier Support regarding work issues.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: dawgbone on February 28, 2015, 09:27:51 pm
They do mention that battery powered devices would most probably need to be woken.... i.e...."re-paired"...
My controller shift(same setup) went really good....

I did have to "re-pair" nearly all of my battery operated devices, and I had to recreate the scenes where those were involved...
But the end result has been a much better experience,  by using their predefined templates for most of those devices, while including them...
I'm real surprised that my associated devices stuck...

But, everything just seems to work much better/quicker now... But I only have 38 devices and 16 scenes as of now...
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: tinker3433 on March 02, 2015, 12:07:02 pm
The secret sauce to running insteon on Vera is not to use the built in insteon support. I highly recommend that you look into a dedicated insteon controller like the Universal Devices ISY994.


- Garrett

Thanks, I will check into that if the Stack box doesn't work out.

But i still have other issues with the Edge.
For one,  the "Buttons" and Sliders stack on top of each other.
Tech support was no help.

Stack Box Native Insteon support is in QA and Beta now and should release in 2 weeks.
If so i will have a slightly used Edge for sale.

I  feel i have been very patient with Vera through UI6 and UI7 issues with my Vera Lite.

I thought they would learn from their (and their customers) struggles and have their act together before they released a new product.
So I bought the "Latest and Greatest".
And it is a dud.

And they can't even manage to update their customers with the status.  Even though we are a month and a half past the last indication I have seen of a date for possible native Insteon support. They have a nice slideshow. but that doesn't help get the other half of my system working.


Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: EarlyMorningHours on March 03, 2015, 06:24:58 am
Deleted
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: erkme73 on August 22, 2015, 02:36:26 am
I realize this is an old topic, but it's the only one that addresses healing/repairing in on the Vera.  Some of my devices are not reporting their status manually turning the on/off.  I'd like to do a 'repair/heal' but I can't for the life of me find it.

Is that something that has been removed in the latest firmware?
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: erkme73 on August 22, 2015, 02:39:06 am
My apologies... After posting, I found this thread (http://forum.micasaverde.com/index.php/topic,33311.msg244150.html#msg244150) which clearly states it's no longer an option.
Title: Re: Well Looks like I will be changing to the new Vera Edge.
Post by: bigmusic11 on March 12, 2018, 05:48:34 am
I know this is an old topic also and its now 2018
Does anyone know if all this information is relevant any more?
Looking to change from Vera Light UI7 to the new Vera Plus UI7.