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General => Getting Started & Initial Setup => Topic started by: adcock.chris on March 25, 2016, 05:12:13 am

Title: Vera Plus Crashes Wifi
Post by: adcock.chris on March 25, 2016, 05:12:13 am
Hi All,

I'm new to Vera and have bought the Vera Plus along with a few Z-Wave devices. On setting up the Vera everytime I plug the ethernet cable into my Virgin Router it crashes the WIFI and I have to reboot it with out the Vera connected to get it to work.

Any ideas as to whats causing this. I have the Philips Hue hub and Tado plugged into the same router and have never had any problems so its definitely something Vera related.

All help is much appreciated.

Thanks

Chris
Title: Re: Vera Plus Crashes Wifi
Post by: Marc Shenker on March 25, 2016, 11:21:14 am
The best thing to do is to email our Customer Care Team and they will get you sorted. support@getvera.com and CC me.
Title: Re: Vera Plus Crashes Wifi
Post by: BOFH on March 25, 2016, 12:27:37 pm
Is your Virgin router by any chance a Cisco made unit? Since those and Cisco branded cable boxes seem to not like to co-exist with Vera.
Title: Re: Vera Plus Crashes Wifi
Post by: adcock.chris on March 25, 2016, 12:43:31 pm
Thanks Marc, I have emailed them I'm just keen to get it set up. I've read a lot of good things so want to get started.

BOFH - It's made by Netgear if that helps not Cisco. I have had some minor problems with it in the past but it's been replaced since then and it does work with other hubs.

Title: Re: Vera Plus Crashes Wifi
Post by: Marc Shenker on March 25, 2016, 01:01:56 pm
Thanks Marc, I have emailed them I'm just keen to get it set up. I've read a lot of good things so want to get started.

I just asked our Team Lead to follow up with you, he's going to want to schedule a call with you. We'll get you sorted.
Title: Re: Vera Plus Crashes Wifi
Post by: adcock.chris on March 25, 2016, 01:22:34 pm
Thanks Marc.

They've emailed me, I'm just waiting for them to call now.

Appreciate the quick response, very impressive!

Chris
Title: Re: Vera Plus Crashes Wifi
Post by: Rumrumrum on April 21, 2016, 01:02:50 am
I've got this same problem with my Vera plus and virgin router  :(

Was it an easy fix?
Title: Re: Vera Plus Crashes Wifi
Post by: TLRzuk on May 01, 2016, 12:23:52 pm
Did anyone manage to solve this issue or should I be sending the controller back to store and picking up a smartthings hub?
Title: Re: Vera Plus Crashes Wifi
Post by: Marc Shenker on May 04, 2016, 09:15:13 am
Did anyone manage to solve this issue or should I be sending the controller back to store and picking up a smartthings hub?

Wait, don't throw the baby out with the bath water!

Our Customer Care Team is available to help, support@getvera.com and CC me. We'll get you sorted.
Title: Re: Vera Plus Crashes Wifi
Post by: dsnixon on October 28, 2016, 05:33:55 pm
I've got this same problem with my Vera plus and virgin router  :(

Was it an easy fix?

Ditto.

I've mailed support this morning as per above notes, but if anyone has any answers so I don't have to wait a weekend that would be very helpful!
Title: Re: Vera Plus Crashes Wifi
Post by: dsnixon on October 30, 2016, 03:37:26 pm
Notes for any future readers:

I've managed to get a stable setup, but only by putting the Vera behind a wireless repeater!

Couldn't tell you why the difference though...
Title: Re: Vera Plus Crashes Wifi
Post by: Sender on October 30, 2016, 04:15:56 pm
Waa your router by any means doing something with dlna? Pretending a nas? Etc.?
Title: Re: Vera Plus Crashes Wifi
Post by: treetop777 on October 30, 2016, 08:11:50 pm
Notes for any future readers:

I've managed to get a stable setup, but only by putting the Vera behind a wireless repeater!

Couldn't tell you why the difference though...

 ??? What? How?  So you don't have a direct connection to the router?