Vera - Smarter Home Control Forum

General => Getting Started & Initial Setup => Topic started by: chrlod on June 20, 2016, 12:30:46 pm

Title: Failed to save system configuration
Post by: chrlod on June 20, 2016, 12:30:46 pm
Hi,

I just bought a VeraPlus, but im struggeling a bit with setting it up.
Almost every setting I'm trying to change gives me the error message "Failed to save system configuration". The change I made is displayed anyways, but is back to default the next time I log in.

Same thing happens if I try to create a scene.

Any clever things I could try to fix this?
Thanks!
Title: Re: Failed to save system configuration
Post by: guest140464 on June 21, 2016, 03:43:42 am
Hi,

To get you sorted out please send us an email to support@getvera.com

Thank you!
Title: Re: Failed to save system configuration
Post by: Sven on July 17, 2016, 04:47:35 pm
How did this work out for you? Having the same problem on 1.7.2043...  :'(
Title: Re: Failed to save system configuration
Post by: RichardTSchaefer on July 17, 2016, 07:28:59 pm
MCV has made some progress on the Saving state bug in the 7.15 release ... but I guess they still have some more work to do.

Many PLEG users that had saving problems ... were fixed in 7.15 ... but not all ... I was able to provide a patch to one person that was still having a problem.
But this only fixes the PLEG saving problem ... and I had to work around another MCV bug in providing that patch.
The problem I noticed was a memory corruption ... and I forwarded to MCV ... because I do not know the scope of effected code.

I consider these types of bugs EXTREMELY SERIOUS  ... because the integrity of the Vera is in question.

You really need to call/email MCV.
Title: Re: Failed to save system configuration
Post by: avatar42 on July 28, 2016, 01:32:15 pm
I'm seeing "Failed to save system configuration" when I try and create or modify a scene since yesterday. I'm also seeing randomly when unchecking and checking the logging options. It was able to update scenes until then though I've been seeing other random errors since I upgraded my Vera Plus to 1.7.2044. I've already had support look it over once this week for previous errors. Note I still had to use the remote backdoor to ssh to see the logs and reset my root password after support cleaned it up.
In the logs I'm seeing repeated messages like
RAServerSync::SyncDevice alt 0 response 401 url https://vera-us-oem-device11.mios.com/device/device/device/50001335/localdevices with 35241 bytes
RAServerSync::SyncDevice failed
 FileUtils::ReadURL 0/resp:401 user: pass: size 50 https://vera-us-oem-device11.mios.com/device/device/device/50001335/localdevices response: WWW-Authenticate: MMSAuth error="invalid session"
that would make me think the problem is on the cloud end but my other 3 non upgraded controllers seem to be working OK though they have a lot less than 89 devices and 50 scenes on them. And these errors seem to happen even when I'm not trying to make changes.
Memory and storage look fine but I tried uninstalling some apps to try and reduce the load. No help.
Seems like the only option left is a reset and rebuild but frankly I'm to the point if I'm going to do that again I'll get a HomeSeer eval and see how that goes. If I'm going to have to do this much DIY I might as well have it on a standard Linux distro on a box with real horsepower. Plus get the Alexa and IFTTT integration Vera still lacks so I can retire my SmartThings hub.
Title: Re: Failed to save system configuration
Post by: jlind on August 05, 2016, 10:56:57 am
I just started getting the Failed to Save System Configuration error when updating the startup file.  Never happened before.  It's followed by about 8 restarts. 

Man, am I losing interest in swimming up stream with this company.  I have a boat load of custom logic written.  More and more I'm getting the sense that one day I'll wake up and find out that all of my time spent learning Lua, writing code, and participating in this forum will be for nothing because the company will simply go out of business.  They need to fire their lead software engineer, and if they don't have one (yes, I'm suspecting), they need to hire one immediately. 
Title: Re: Failed to save system configuration
Post by: jlind on August 05, 2016, 11:15:42 am
Contacted Vera and they stated that everything looks fine on their end.  They suggested I try using my local network, rather than remotely.  I'll test later today to see what I come up with.

To add to my rant, the guy from support I spoke with a minute ago must have learned English yesterday.  I could only understand every 3rd word and he had to repeat everything nearly 3 times for me to understand.  I'm used to talking to other countries for support, but this was the worse.  On a positive note, at least they answered the phone.
Title: Re: Failed to save system configuration
Post by: jlind on August 06, 2016, 11:29:46 am
Tried by bypassing their servers and updating the startup file on my local machine.  No luck, still get the multiple reboots and the failed to save config error.
Title: Re: Failed to save system configuration
Post by: indianl on August 07, 2016, 08:50:30 pm
Tried to add an additional device action to an existing scene today and got the error. Never happened before. This sucks... Ticket is opened, but seriously...   ::)
Title: Re: Failed to save system configuration
Post by: Mike on August 09, 2016, 04:13:38 pm
Same thing happening to mine after the update.
Title: Re: Failed to save system configuration
Post by: RichardTSchaefer on August 09, 2016, 06:29:23 pm
Have you tried the latest beta ?
Title: Re: Failed to save system configuration
Post by: lwinter on August 10, 2016, 01:24:36 pm
I tried the latest beta version.
I've got always the same problem : message "Failed to save system configuration" when I want to modify a scene where there's a operator character as "&".
So the problem isn't resolved for me.
Title: Re: Failed to save system configuration
Post by: jventerprises on August 13, 2016, 02:19:14 pm
same here.  anytime my Luup for a scene contains an &, it fails to save and dumps my changes
Title: Re: Failed to save system configuration
Post by: ninkasi on August 18, 2016, 12:11:25 am
same here.  anytime my Luup for a scene contains an &, it fails to save and dumps my changes

Maybe try replacing the '&' with '%26' or possibly surrounding it with single or double quotes, but frankly the issue is obviously the way that special characters are handled by the o/s. I know it's a bit of a cop-out, but for now I'd avoid it by just using "and" instead.... ;-)
Title: Re: Failed to save system configuration
Post by: Netzero on August 24, 2016, 08:40:04 am
I have the same problem with some LUUP code that I've had running for a year (its a vacation ghost scene). It doesn't contain an "&". Tried to make a simple change (after the latest firmware update) to the code and got the "failed to save system configuration" message. So I put the older version of the code back (I save all my custom code to a file and keep prior versions). Same message.

I take the code and run it under Apps/Develop Apps/Test LUUP code and it works fine.

Opening a case with customer care.

Attaching the code in case anyone is interested.
Title: Re: Failed to save system configuration
Post by: reneboer on August 24, 2016, 09:43:50 am
Hi,

At this moment I do all my code changes to scenes and start-up via ALTUI. That does not corrupt the code.

Talk about a guy they should be hiring. Amg0 is the one   ;)

Cheers Rene
Title: Re: Failed to save system configuration
Post by: RichardTSchaefer on August 24, 2016, 09:44:00 am
Your only real option is to move back or move to the new beta.

The current release has hosed the LUA scripts by inappropriately URL decoding data it should not have.
 
Title: Re: Failed to save system configuration
Post by: Netzero on August 25, 2016, 11:24:07 am
New release 1.7.2139 fixed this problem on my VeraEdge.

 ;D ;D
Title: Re: Failed to save system configuration
Post by: RichardTSchaefer on August 25, 2016, 06:09:03 pm
It's only a partial fix ... your lucky your code is working now.
I sent them an example that shows they are still screwing up the LUA code.
Title: Re: Failed to save system configuration
Post by: chuck1026 on November 26, 2016, 11:19:15 am
I decided to stop using the Vera3 as a slave and am just running VeraPlus. I'm running the latest version 1.7.2349 of firmware on VeraPlus and I saw the same thing. I revised a scene and my LUA code became garbage scrambled characters.

Now VeraAlerts stopped working even though I have the Plus registered on its own...

Man, this is really, really frustrating. How do these guys stay in business? Should I just sell off my Vera gear?

Has anyone come up with solutions to the UI7 VeraPlus issues?
Title: Re: Failed to save system configuration
Post by: Kalapa on November 29, 2016, 11:08:47 pm
I'm running the latest version 1.7.2349 of firmware on VeraPlus and I saw the same thing... Any changes to scenes .. "Failed to save system Configuration"...  ???
Title: Re: Failed to save system configuration
Post by: reneboer on November 30, 2016, 05:32:16 am
Hi Kalapa,

That happens when you have HTML escape characters in one of your scenes. The current beta should have a fix for that, but I have not tried. I edit my scenes with ALTUI for the time being. That still works just fine.

Cheers Rene

Title: Re: Failed to save system configuration
Post by: chuck1026 on November 30, 2016, 04:03:24 pm
I am unsure but I must have panicked and posted in two threads. To fix Vera Alerts I first cleaned up all of my scenes to make sure device errors and LUA errors were all gone.

Then I followed RTS's instructions in http://forum.micasaverde.com/index.php/topic,15317.msg300215.html#msg300215 .

Works like a charm now!!!

Chuck
Title: Re: Failed to save system configuration
Post by: Kalapa on December 03, 2016, 08:47:20 pm
Thanks chuck1026 and reneboer for suggestions
I tried with latest and beta and Richards's updated "J_VeraAlerts" file. Now everything working fine

@Richard .. Thanks for great Plugin .. have been using for some time on VeraLite... now moved to Vera Plus...

Richard.. quick question.. Is it required to manually upload "J_veraAlerts" file again when vera updates this firmware from beta to released version?

and is it OK to use PLEG on this beta version.. or any known issues?
 
Title: Re: Failed to save system configuration
Post by: RichardTSchaefer on December 03, 2016, 10:27:39 pm
You can turn Auto Update on on UI7 ...
I will release this file and make and official release when the Beta becomes the next current baseline (i.e. people start moving up).

PLEG works fine on the Beta.
The Beta is finally where we should have been about 18 months ago.
Title: Re: Failed to save system configuration
Post by: Kalapa on December 04, 2016, 05:05:57 pm
Thanks for confirming Richard. I'll start using PLEG.
Title: Re: Failed to save system configuration
Post by: echino on December 22, 2016, 06:19:15 pm
I now have this error after upgrading my Vera Plus to 1.7.2414. Never had it before. Trying to create a new scene. It has a short Lua code:

Code: [Select]
local Stair12HiMotionOn = luup.variable_get("urn:micasaverde-com:serviceId:SecuritySensor1","Tripped", 196)
if tonumber(Stair12HiMotionOn) >0
then return false
end

When I try creating the scene, it will think for a couple of minutes, then say Failed to save system configuration, followed by several restarts. The scene does not save. When I try creating the scene again, it says Scene name must be unique. As if the scene was in fact created. But it is not running and not in the scene list.
Title: Re: Failed to save system configuration
Post by: Pietor on December 23, 2016, 06:15:16 am
I now have the same error after upgrading. When I update an existing scene and add an additional device to this scene, the scene closes after saving with the message "cannot save system configuration". Running the scene does indeed not affect the new device. Howeve, after editing the scene again, it does show the changes I made in the scene in the scene editor. Somehow the scene gets saved interface wise, but remembers the old state and does not reflect the changes made in the editor anymore....?
Title: Re: Failed to save system configuration
Post by: 3rdStng on December 27, 2016, 12:25:33 am
I'm having the same exact issues with the latest firmware. However mine appears to present the error ONLY when I add LUA code to the trigger.
Title: Re: Failed to save system configuration
Post by: citizenxnz on December 27, 2016, 11:40:24 pm
Same here, I get the error with LUA for the trigger

If I remove the LUA, save, it works okay
I can then edit the scene to make the changes I want and save.  No error and works after a refresh
Then I go back in to put the LUA code in for the trigger, save - no error
But when I reload, the LUA code is not there

Title: Re: Failed to save system configuration
Post by: JoopTwente on January 01, 2017, 12:15:04 pm
Same problem here. I can't change a scene.
I'm running the lastest firmware (Vera 3).
Title: Re: Failed to save system configuration
Post by: Matsohl on January 02, 2017, 10:33:25 am
I'm having the same exact issues with the latest firmware. However mine appears to present the error ONLY when I add LUA code to the trigger.

Same here, when I save a scene it corrupts the LUA-code with different characters and I get "Failed to save system configuration. When I delete the characters and replace it with new LUA-code it works  :(
Title: Re: Failed to save system configuration
Post by: rafale77 on January 02, 2017, 11:57:03 am
Did not see this thread sooner but came to the same conclusion as reported here. Trigger Lua code is a no go.

Anyone knows if the beta firmware had the problem? I am thinking of downgrading.

Answering my own question: same problem with the beta firmware.
Title: Re: Failed to save system configuration
Post by: RedWagon on January 06, 2017, 11:57:16 pm
I'm having the issue intermittently.  Sometimes an edit works, sometimes it doesn't and I can't figure out a pattern why.  This problem has been frustrating enough that it has gotten me experimenting with other controllers.
Title: Re: Failed to save system configuration
Post by: shallowearth on January 07, 2017, 11:23:36 am
I believe once you resave the LUA in every scene you have, the problem goes away.  Just open your scenes in order one at a time, put a space or something in scenes that have LUA, and save the LUA, then save the scene.

Title: Re: Failed to save system configuration
Post by: rafale77 on January 07, 2017, 12:24:50 pm
No I doesn't: I contacted support and they told me they are aware of the problem

Any Lua code in the trigger section will cause the "failed to save system configuration"
You cannot resave any of these scenes

Any scene which has special characters in the lua code (in the scene, not the trigger) will automatically disable the save lua button.
I tried deleting the special character and retype it and this enables the "save lua" button again and should let us save the scene but that is if there is no code in the trigger section.
Title: Re: Failed to save system configuration
Post by: Matsohl on January 12, 2017, 05:13:44 pm
I believe once you resave the LUA in every scene you have, the problem goes away.  Just open your scenes in order one at a time, put a space or something in scenes that have LUA, and save the LUA, then save the scene.

Yes, it solved it for me. When you edit a scene (adding or deleting a device for example) always save the LUA code, even if not that part is changed. In this case it will not corrupt you code. If it already has, you need to re-enter the code.
Title: Re: Failed to save system configuration
Post by: johns224 on January 12, 2017, 10:54:48 pm
Just to chime in... I discovered this issue tonight, and it is maddening. 

I tried following the advice of resaving the LUA and scenes for each scene to see if the problem goes away but it immediately simply corrupted the first scene I tried - the LUA just gets garbled at the end.  I have many scenes with LUA in them so I don't know how to fix this.  I now have scenes that won't work and I have no idea how to fix them. 

I have a VeraLite running 1.7.902 if that is useful...
Title: Re: Failed to save system configuration
Post by: RichardTSchaefer on January 13, 2017, 09:18:57 am
If you use Vera Alerts ... Add a notification to each scene ...
It will fix ALL scenes in one go ...

The latest version of MCV software requires all scenes be upgraded at one time .... but they only allow you to edit one scene at a time.

The only other approach is to delete ALL scenes with LUA (and startup LUA)  and start over.

 
Title: Re: Failed to save system configuration
Post by: johns224 on January 13, 2017, 11:26:24 am
If you use Vera Alerts ... Add a notification to each scene ...
It will fix ALL scenes in one go ...

Appreciate the help - and maybe I'm not understanding something, but the scene in question does have a Vera Alert on it, but when I save, it corrupts the LUA.  Is this what I have to do for each, and then correct the corrupted LUA?  If so, it seems not much better than deleting all scenes and starting over...
Title: Re: Failed to save system configuration
Post by: rafale77 on January 13, 2017, 01:07:17 pm
Looks like people are not reading the entire thread.

1. The latest vera firmware appears to have fixed the Lua code inside the scene logic. Both the beta and the release of 7.0.19 have a feature preventing you from saving special characters from the Lua editor in the scenes. If you have Lua code in your scene and want to save it, you want to go into the LUA editor. Type something random and delete it, then hit save. It will save the code and then save the scene. If you do not type something and delete it, the "save" button on the editor will not work. If you do not enter the lua editor and try to save the scene with the existing code, it will corrupt your code.
This is what Shallowearth solution is for.

2. This is not true for the Trigger portion of the lua code. Any lua code in the trigger lua editor will prevent the scene from being saved. The Vera will throw the message in the title of this thread. This remains a bug. Support told me they are aware and will fix it in the next release.
Title: Re: Failed to save system configuration
Post by: nutshellml on January 13, 2017, 08:18:02 pm
@rafale77 @RichardTSchaefer
Read through the post I'm on UI7 and VeraPlus, I tried adding the notification in the scene but get that error message.  I try to delete a scene and I can't I get the Failed to Save error again.  Not sure what I'm missing.  I tried deleting the LUA altogether and same error.  What am I doing wrong? v 1.7.2414
Title: Re: Failed to save system configuration
Post by: rafale77 on January 13, 2017, 08:50:58 pm
@nutshellml, do you have any lua code in the scene trigger of the scene you are trying to modify? My only solution has been to downgrade to 7.0.13 (not easy), do my edits, and upgrade back
Title: Re: Failed to save system configuration
Post by: nutshellml on January 13, 2017, 09:03:19 pm
@nutshellml, do you have any lua code in the scene trigger of the scene you are trying to modify? My only solution has been to downgrade to 7.0.13 (not easy), do my edits, and upgrade back

I have two scenes that are manually triggered with LUA codes.  All the other scenes do not.    I can't even delete a scene that does not have a LUA code in it.

What a mess, I'm having issues editing some devices too.  ie. Vera Alerts adding a new profile and setting it up trying to save I get the message...

I have no idea what happened. I can't edit/add anything.
Title: Re: Failed to save system configuration
Post by: rafale77 on January 14, 2017, 01:52:37 am
This sounds bad. Have you tried downgrading back?
Title: Re: Failed to save system configuration
Post by: ranneman on January 14, 2017, 07:01:39 am
Hi, running the latest firmware 1.7.2414 on VeraPlus and can confirm that this has not been fixed yet (at least not in my case). I use the previously mentioned workaround by using AltUI (which I think is easier than downgrading). Have been doing some testing just out of curiosity to find that if I want to add or remove a device to a scene I still get this same error. I can actually maintain LUA in scene and save it, that will not return the error. So looks like we have to wait for a final fix.
Title: Re: Failed to save system configuration
Post by: Jukka on January 16, 2017, 08:55:37 am
I have used Vera3 UI5 for several years and have been quite happy with it. Everything is working..

I decided to move to Vera+ with firmware 1.7.2414. I purchased it last spring but didn?t take it in use because of problems described here in the forum. Now I decided that I have to try it.
 
It is working but I can?t add my automation scenes to it.

I should have read these messages before I created my second scene where I added LUA code to trigger section. It can?t be saved, Vera will think for a couple of minutes, then say: Failed to save system configuration. The scene does not save and it is not visible in the scene list.

If I try creating the scene again without LUA code in trigger section and save it, it says: Scene name must be unique. As if the scene was in fact created but it is not visible in the scene list. I changed the name and saved it. Again same information: Failed to save system configuration but now I got new visible scene. So is that information coming from the invisible scene or form new just created scene. Where is the first created invisible scene and how can I deleted it?

I don?t want to make new scenes to test them if I can?t delete them if they have errors..

So now I am without automation and have to wait next firmware to fix these problems..
Title: Re: Failed to save system configuration
Post by: XA44Owq26HxCq88 on January 16, 2017, 09:09:54 am
Just an FYI, I eventually got a Vera Tech to look at my controller via the remote access function. It appears that whatever he did fixed the problem. I did not get an explanation on what he did, but I can now deactivate a scene that has Lua code in it without "commenting" the lua code within.

So, help is on the way I would assume in the next revision of the firmware?
Title: Re: Failed to save system configuration
Post by: Jukka on January 19, 2017, 02:56:52 am
I was too hasty on my previous post. I managed to get all my scenes working when I found how to do it (bypass that save error on lua codes on triggers section) and put my code to Finish the Scene, Also, execute the following Luup code. It seems that almost everything is working again with my ?new? Vera+ (still had to do more testing.. and some scenes to do). So I am quite happy now.

But can someone explain what is the difference, if I put lua code to:
1) Triggers section, Luup Event or
2) I put the same code to Finish the Scene, Also, execute the following Luup code.

Are they executed in different order and is it affecting how Step 2 (Device Actions) are executed?
Title: Re: Failed to save system configuration
Post by: rafale77 on January 22, 2017, 12:11:42 am
The lua code in the trigger is run only if that given trigger is being used. For scene with multiple triggers, you can customize the behavior of the scene using the trigger lua. One example for me is a TTS scene where it announces different door names when different doors are being opened using the same scene.
The scene lua is executed no matter what the trigger is.
Title: Re: Failed to save system configuration
Post by: Jukka on January 22, 2017, 03:30:35 am
Thanks rafale77 to explain that to me.

Now I have 3 different scenes to inform me which door is opened. When new firmware will fix that save problem I am going to change those scenes. It would be much cleaner to have only one scene for all doors (and it also consumes less valuable memory).
Title: Re: Failed to save system configuration
Post by: Scott8586 on January 22, 2017, 11:13:10 pm
This is a serious bug!  Do we have any sort of estimate on even a beta version to fix this issue?
Title: Re: Failed to save system configuration
Post by: CDL on January 25, 2017, 09:34:43 pm
I Began getting "Failed to save system configuration" error when trying to modify a scene.

Scene name was "Front porch & garage light off"
Got rid of the "&" and changed scene name to: "Front porch, garage light off"
It Worked OK then.

I am guessing the problem may be related to how HTML special characters are encoded. I have had similar problems using special characters before. It may be safer to use only letters and numbers for device and scene names.
Title: Re: Failed to save system configuration
Post by: fabstar81 on January 27, 2017, 01:47:16 am
this has noting to do with it. my scene is called slapie and any change i make, even to other scenes, will give this error.
Title: Re: Failed to save system configuration
Post by: XA44Owq26HxCq88 on January 27, 2017, 08:03:48 am
fabstar81,

Check your other scenes that have LUUA code in them. I've noticed that occasionally, for some unknown reason, code gets corrupted.  Even if you didn't touch the other scenes. That might be your issue.
Title: Re: Failed to save system configuration
Post by: Netzero on February 02, 2017, 01:33:15 pm
This issue appears to be fixed, for me at least, with the beta version just released. I'm running veraedge.
Title: Re: Failed to save system configuration
Post by: ember1205 on February 10, 2017, 07:29:09 pm
fabstar81,

Check your other scenes that have LUUA code in them. I've noticed that occasionally, for some unknown reason, code gets corrupted.  Even if you didn't touch the other scenes. That might be your issue.

I had a bunch of LUA code get corrupted and was having this issue. I restored from backup and things seem fine now.
Title: Re: Failed to save system configuration
Post by: markoe on February 15, 2017, 11:58:36 pm
This bug hit my system also. Vera plus and latest firmware. I can not disable A scene. I did an system restore to get Vera up and runnig. I start now holding my breath and wait for A fix.
Title: Re: Failed to save system configuration
Post by: ember1205 on February 16, 2017, 05:49:22 pm
Mine is corrupted again
Title: Re: Failed to save system configuration
Post by: RichardTSchaefer on February 16, 2017, 06:10:02 pm
Make sure you call customer support and/or facebook  ... since feedback on the forums is not an official channel.
Title: Re: Failed to save system configuration
Post by: nutshellml on February 17, 2017, 05:04:11 pm
Make sure you call customer support and/or facebook  ... since feedback on the forums is not an official channel.
Support fixed my issue.


Sent from my iPhone using Tapatalk
Title: Re: Failed to save system configuration
Post by: ember1205 on February 17, 2017, 05:15:30 pm
Make sure you call customer support and/or facebook  ... since feedback on the forums is not an official channel.
Support fixed my issue.


Sent from my iPhone using Tapatalk

How? Their answer to me was to upgrade the buggy release firmware to more buggy BETA firmware. I politely declined.
Title: Re: Failed to save system configuration
Post by: nutshellml on February 17, 2017, 05:16:20 pm
Not exactly sure but they logged in remotely. Afterwards it worked.


Sent from my iPhone using Tapatalk
Title: Re: Failed to save system configuration
Post by: ember1205 on February 17, 2017, 05:17:44 pm
Not exactly sure but they logged in remotely. Afterwards it worked.


Sent from my iPhone using Tapatalk

Does anyone else see this as an issue? This appears to be how Support "resolves" many issues. Black Magic, apparently, and they don't bother to tell you what was going on let alone what was done.
Title: Re: Failed to save system configuration
Post by: nutshellml on February 17, 2017, 05:29:27 pm
They may have upgraded the firmware to beta. Not sure but it's working.


Sent from my iPhone using Tapatalk
Title: Re: Failed to save system configuration
Post by: XA44Owq26HxCq88 on February 17, 2017, 05:53:46 pm
Ember1205,

As I posted earlier in this thread, that's exactly what happened with my system, the tech logged on remotely, eventually fixed the problem and I never rec'd an answer as to what went wrong or how he/she fixed it.

Is this a problem you ask? Yeah, it would be nice to know what they did remotely to fix the issue, but to this layman, fixing the problem was paramount. I trust that the tech noted what he/she did and it got incorporated in the next update.

I'm glad that Vera is responsive to the users' issues. The first HA system I tried did not have that level of support. That's why I switched. As long as Vera continues to value their customers in this way, they can count on me to stick with them as their system evolves and improves.
Title: Re: Failed to save system configuration
Post by: ember1205 on February 17, 2017, 06:03:28 pm
Ember1205,

As I posted earlier in this thread, that's exactly what happened with my system, the tech logged on remotely, eventually fixed the problem and I never rec'd an answer as to what went wrong or how he/she fixed it.

Is this a problem you ask? Yeah, it would be nice to know what they did remotely to fix the issue, but to this layman, fixing the problem was paramount. I trust that the tech noted what he/she did and it got incorporated in the next update.

I'm glad that Vera is responsive to the users' issues. The first HA system I tried did not have that level of support. That's why I switched. As long as Vera continues to value their customers in this way, they can count on me to stick with them as their system evolves and improves.

I agree that the first task is to resolve the issue. However, when they don't tell you anything about what was happening or what they did to correct it, they leave you in a sort of limbo to where you don't know if the actual root cause of the issue is either something you did (or didn't do) or whether you would have a way to prevent the issue in the future.

If your car conks out, you have the mechanic take a look and repair it. If you drive off with a working car again and have no idea that the cause of the issue was because you ran out of oil and didn't understand that the light on the dash was warning you of that, you risk it happening again.
Title: Re: Failed to save system configuration
Post by: Chapin on February 17, 2017, 09:25:08 pm
I'm having this issue too.  Where do I find the beta software for the fix?  I found the Beta and am trying it now.

I've deleted all of my scenes and cannot change my zwave radio.

Get the "Failed to save system configuration" when I try to configure my zwave radio.
Title: Re: Failed to save system configuration
Post by: XA44Owq26HxCq88 on February 17, 2017, 10:44:39 pm
Ember1205 - Good point!
Title: Re: Failed to save system configuration
Post by: RichardTSchaefer on February 18, 2017, 07:52:53 am
Contact support with these issues ... You should not have needed to delete your scenes ... Restore from a backup and have support fix the issues.
The Beta still does not fix all of the issues.
Title: Re: Failed to save system configuration
Post by: Chapin on February 18, 2017, 06:02:42 pm
I've contacted support, no word yet.

It was three or four simple scenes.

I'm really just starting with Vera, so not a big deal.

I was offline for two months dorking with my Zstick.

My HS is failing and it is time to actually migrate to Vera.
Title: Re: Failed to save system configuration
Post by: honesttrolle on March 13, 2018, 02:06:35 am
I am on latest firmware and have this issue, among a lot of other issues. I no longer can control remotely. Scenes stopped working. Is there a way to roll back firmware? My unit worked fine before.