Vera - Smarter Home Control Forum

General => Upgrading => Topic started by: mvader on August 03, 2017, 08:55:19 pm

Title: VeraPlus 1.7.3015
Post by: mvader on August 03, 2017, 08:55:19 pm
Anyone take the plunge? I'm upgrading now.. crossing fingers :)

edit: appears to have worked.. took around 5 minutes.
Title: Re: VeraPlus 1.7.3015
Post by: BigE-TX on August 03, 2017, 09:07:21 pm
Just updated and several of my devices have disappeared.  Have been using The GE Caddx plug in and 8 of my 15 devices have disappeared from it.  I still see them in zones, but they've disappeared under the device tab.  Also, sorting devices by type shows two of my locks under the heading: Poly-Control Danalock which I haven't had installed in well over a year and on an older VeraEdge at that.  This leaves me wondering what other devices I have that are missing or mis-classified?

This may be one of those situations where I actually need to restore from backup.  Alarm PIR still shows in Virtual Switch app and is still part of a scene, but I've lost the PIR itself.  So very odd.

The folks were extremely helpful this evening.   We tried restoring backup to new firmware, but no changes.   2 issues developed: first, lost 8 of 15 id'd devices tied to the GE/Caddx plug-in app...many with scenes tied to them.  Second, was no longer able to put the controller into inclusion mode at all - without an error.  Support moved system back to old firmware and restored backup.  All devices back and everything normal once again.   :D
Title: Re: VeraPlus 1.7.3015
Post by: BOFH on August 03, 2017, 09:28:05 pm
Updated my Plus and Edge with as far as I can tell no negative effects. Not touching my Ui7 vera3 as lately any firmware upgrade there crashes and requires a factory reset and full restore..
Title: Re: VeraPlus 1.7.3015
Post by: timtownsend on August 03, 2017, 10:16:02 pm
I tried to upgrade to the new firmware on a Vera Plus, and now the luup engine won't load. Help?
Title: Re: VeraPlus 1.7.3015
Post by: Don Phillips on August 03, 2017, 10:37:09 pm
Updated my Plus and Edge with as far as I can tell no negative effects. Not touching my Ui7 vera3 as lately any firmware upgrade there crashes and requires a factory reset and full restore..

I, too, will hold off. Doing a factory reset and restore breaks Datamine2 and it is a pain setting it back up.
Title: Re: VeraPlus 1.7.3015
Post by: marshalp on August 04, 2017, 01:53:11 am
I'm getting this error after attempting the update, anyone know where I can download the firmware??

Checking if there is a newer firmware version available

/usr/bin/GetLatestVersion.sh: line 139: can't create /etc/cmh/version_latest: No space left on device
http://home.getvera.com/firmware';"> Manually upgrade the firmware to the latest release
Title: Re: VeraPlus 1.7.3015
Post by: reneboer on August 04, 2017, 06:52:46 am
Just upgraded my test Edge. The previous release was painful, this one went smooth.

So moved on to my production Edge. That took a bit long, nearly the full 15 minutes, but working right away too.

I know the Lite is harder due to memory limits, but with going to factory settings and restoring the backup that worked too.

So much better than the 7.21 release for me.

Cheers Rene
Title: Re: VeraPlus 1.7.3015
Post by: BOFH on August 04, 2017, 08:18:42 am
I'm getting this error after attempting the update, anyone know where I can download the firmware??

Checking if there is a newer firmware version available

/usr/bin/GetLatestVersion.sh: line 139: can't create /etc/cmh/version_latest: No space left on device
http://home.getvera.com/firmware';"> Manually upgrade the firmware to the latest release

You'll have to do a full backup, then a factory reset and restore. Vera Support can help you with this. The cause is that you have so many devices and plugins that there is not enough internal memory left to store the update files...
Title: Re: VeraPlus 1.7.3015
Post by: Spanners on August 04, 2017, 08:27:48 am
Installed on:

1 VeraSecure
1 VeraPlus
2 VeraEdge

All no issues post upgrade. One issue with an Edge where the network settings went back to automatically configured from static IP, but that was it.

Title: Re: VeraPlus 1.7.3015
Post by: Juppers on August 04, 2017, 10:30:03 am
Epic fail here. Dumped my entire config during the upgrade. Looks like I will have to restore from backup. VeraPlus.
Title: Re: VeraPlus 1.7.3015
Post by: rafale77 on August 04, 2017, 10:39:49 am
Very hesitant... There is nothing in the release note that is of interest to me and the last release (7.21) caused a lot of mysterious network issues for the first two weeks:

Zigbee died twice dropping all devices. Fixed only by a reboot and recovery from backup.
Zwave: got to a state of constant luup reload and zwave crash. support reset the zwave chip and recovered network from backup. Log seems to indicate that it was due to my Aeon HEM Gen2 high zwave traffic but couldn't point out to the exact cause. After the zwave reset a number of devices signals dropped from Vera to device but device to vera was ok after nightly heals. Often fixed my moving the vera by 1cm back and forth... Looked like routing was lost.

Now that everything is working reasonably except for some occasional unexpected luup reloads... I don't think I will risk it.
Title: Re: VeraPlus 1.7.3015
Post by: ceefin on August 04, 2017, 07:10:30 pm
I tried to upgrade to the new firmware on a Vera Plus, and now the luup engine won't load. Help?

I'm having the same issue. I've got an email in to support to help out. This is the first upgrade in a couple years that hasn't gone smoothly for me.
Title: Re: VeraPlus 1.7.3015
Post by: zedrally on August 04, 2017, 07:32:20 pm
Vera Edge, bricked.


Waiting on CS to do some magic.
Title: Re: VeraPlus 1.7.3015
Post by: Inzax on August 04, 2017, 07:58:30 pm
No issues.... Two Vera Edge systems updated.  My normal update experience has been hit and miss.
Title: Re: VeraPlus 1.7.3015
Post by: chuck1026 on August 05, 2017, 03:16:20 pm
Just updated and several of my devices have disappeared.  Have been using The GE Caddx plug in and 8 of my 15 devices have disappeared from it.  I still see them in zones, but they've disappeared under the device tab.  Also, sorting devices by type shows two of my locks under the heading: Poly-Control Danalock which I haven't had installed in well over a year and on an older VeraEdge at that.  This leaves me wondering what other devices I have that are missing or mis-classified?

This may be one of those situations where I actually need to restore from backup.  Alarm PIR still shows in Virtual Switch app and is still part of a scene, but I've lost the PIR itself.  So very odd.

The folks were extremely helpful this evening.   We tried restoring backup to new firmware, but no changes.   2 issues developed: first, lost 8 of 15 id'd devices tied to the GE/Caddx plug-in app...many with scenes tied to them.  Second, was no longer able to put the controller into inclusion mode at all - without an error.  Support moved system back to old firmware and restored backup.  All devices back and everything normal once again.   :D

VeraPlus upgrade resulted in a few devices that work in scenes but no longer appear on Vera dashboard. Oddly, I still use Authomation and they appear as individual devices there and respond to commands.

***UPDATE***
I broke the firmware code and found 7.0.21 (1.7.2935) for VeraPlus is https://dl.mios.com/rl/721/mt7621_Luup_ui7-1.7.2935-en-mios.squashfs .

Currently reverted back from this messed up current firmware. All my stuff works. Hopefully Vera fixes it soon.

***SOAPBOX MOMENT***
I am growing tired of the B.S. with Vera. I started in 2012 with UI5 and all was well. UI7 is HORRIBLE. I dread switching to say Samsung but I need a reliable gateway. Vera isn't it. Period.
Title: Re: VeraPlus 1.7.3015
Post by: marcjw on August 05, 2017, 06:24:46 pm
For the first time in quite a few upgrades, and only the second time since starting with Vera 3 years ago, I had an issue with this latest firmware upgrade.  Several devices simply disappeared.  And they weren't at all similar devices.  1 of 3 deadbolts disappeared.  1 of 6 door sensors.  1 of 3 dimmable lamps. etc, etc.  I counted a total of 7 devices out of about 80 that went missing.  Worst of all was that my main PLEG disappeared.

Vera support restored the previous firmware and I restored the backup and all is once again as it should be.  Thank goodness.  But now I'll have to put up with that damn firmware nag screen.  Better that, I suppose, than having a bunch of missing devices.  Grrr...
Title: Re: VeraPlus 1.7.3015
Post by: ceefin on August 05, 2017, 06:38:19 pm
I was able to reset the vera to the new firmware, and reloaded my backup and things seem to be working.
Title: Re: VeraPlus 1.7.3015
Post by: hellovn on August 05, 2017, 07:51:56 pm
After upgrading to the new firmware 1.7.3015 for my Veraplus, I get a LUUP reload everytime I login to the portal (local or through the portal). This is weird. I will revert to the previous version and see if this still exists.
Title: Re: VeraPlus 1.7.3015
Post by: michelhamelin on August 06, 2017, 10:08:57 am
Somebody know the link for previous firmware for VeraSecure?
Just updated and several of my devices have disappeared.  Have been using The GE Caddx plug in and 8 of my 15 devices have disappeared from it.  I still see them in zones, but they've disappeared under the device tab.  Also, sorting devices by type shows two of my locks under the heading: Poly-Control Danalock which I haven't had installed in well over a year and on an older VeraEdge at that.  This leaves me wondering what other devices I have that are missing or mis-classified?

This may be one of those situations where I actually need to restore from backup.  Alarm PIR still shows in Virtual Switch app and is still part of a scene, but I've lost the PIR itself.  So very odd.

The folks were extremely helpful this evening.   We tried restoring backup to new firmware, but no changes.   2 issues developed: first, lost 8 of 15 id'd devices tied to the GE/Caddx plug-in app...many with scenes tied to them.  Second, was no longer able to put the controller into inclusion mode at all - without an error.  Support moved system back to old firmware and restored backup.  All devices back and everything normal once again.   :D

VeraPlus upgrade resulted in a few devices that work in scenes but no longer appear on Vera dashboard. Oddly, I still use Authomation and they appear as individual devices there and respond to commands.

***UPDATE***
I broke the firmware code and found 7.0.21 (1.7.2935) for VeraPlus is https://dl.mios.com/rl/721/mt7621_Luup_ui7-1.7.2935-en-mios.squashfs .

Currently reverted back from this messed up current firmware. All my stuff works. Hopefully Vera fixes it soon.

***SOAPBOX MOMENT***
I am growing tired of the B.S. with Vera. I started in 2012 with UI5 and all was well. UI7 is HORRIBLE. I dread switching to say Samsung but I need a reliable gateway. Vera isn't it. Period.
Title: Re: VeraPlus 1.7.3015
Post by: CPrdam on August 06, 2017, 10:42:07 am
Upgraded everything went good, no problems. ::)
Title: Re: VeraPlus 1.7.3015
Post by: flyveleder on August 06, 2017, 01:28:31 pm
PLEG has disappeared from devices :-(

- however, it can be accessed by going to "APPS" - then PLEG / details.

/Martin
Title: Re: VeraPlus 1.7.3015
Post by: chuck1026 on August 06, 2017, 01:32:13 pm
Somebody know the link for previous firmware for VeraSecure?

I ***think*** you paste this into the firmware upgrade link for VeraSecure  (box next to Advanced: URL for custom Vera firmware:)

https://dl.mios.com/rl/721/mt7621s_Luup_ui7-1.7.2937-en-mios.squashfs

No promises but I know the link is good. As for the results? Back it all up first before you try this. I reverted the firmware then loaded my last backup before I foolishly updated the firmware.

***EDIT - Don't blame me if this fails. If you don't feel comfy doing it, call tech support.

Good luck!
Title: Re: VeraPlus 1.7.3015
Post by: trygve on August 06, 2017, 06:18:20 pm
Upraded my Edge. No issues at all.
Title: Re: VeraPlus 1.7.3015
Post by: korttoma on August 06, 2017, 11:51:22 pm
Update applied without any issues here also.
Title: Re: VeraPlus 1.7.3015
Post by: rafale77 on August 07, 2017, 12:18:38 pm
Bit the bullet and got the Zigbee network drop on the second day. I am thinking it is not a problem with the firmware itself but with some data which gets corrupted or wiped during the upgrade process on the vera plus... If it is like my previous upgrade, I will see another Zigbee crash within the week.
Title: Re: VeraPlus 1.7.3015
Post by: JackTheMan18 on August 07, 2017, 09:38:45 pm
Dear Chuck et al,
regarding your soapbox:
"I am growing tired of the B.S. with Vera. I started in 2012 with UI5 and all was well. UI7 is HORRIBLE. I dread switching to say Samsung but I need a reliable gateway. Vera isn't it. Period."
Do you really think for one minute that SmartThings is so much better than Vera?
Go read their forum and see how unreliable it is to rely on the cloud all the time.
I can't say that I know the answer, but having used both platforms, I have to tell you that there are pluses and minuses associated with each. In my humble opinion, the best thing that you can do to improve the reliability of your system is to change your devices to the best, the newest, the most supported devices that you can buy. Shrink your tech set if you can.
Title: Re: VeraPlus 1.7.3015
Post by: BOFH on August 07, 2017, 10:19:35 pm
I believe the reason my setup is relatively stable is that I am using multiple controllers. Vera seems to get unstable if she has to manage too many devices and or plugins. My 'production' setup is a due of Vera 3's. One runs Ui5 (if it ain't broke, I don't fix it) and the other runs Ui7. Lately the Ui7 one has become less stable. I suspect due to the fact that some of the recent firmware updates failed (not enough memory) and the resulting factory reset and restore iterations, some gremlins have crept in. I have a 'QA' setup of a VeraPlus and VeraEdge that are slated to replace the old setup.

Because of my experiences with factory reset and restore I have decided to migrate by unjoining a device from one of the Vera 3's and then joining it with the Edge or Plus. This will be more time consuming and I'll have to rewrite my scenes but I'm expecting a more stable end result. The old 3's will both be going to the latest Ui7 versions and be used as test/qa (as well as backup) units. 

I've looked at SmartThings but don't like the 'cloud' dependency. My only other option would be Homeseer as OpenHab is still too much in the tinkering stage. However Vera is stable enough for me not to feel the urge to jump ship so to speak. That doesn't mean I don't keep an eye on alternatives as a backup plan B. I don't truly need HA but I've gotten used to the creature comforts it offers me not wanting to give those up. :) It sucks I can't tell Alexa right now to play music on my Sonos speakers or to have Ooma call soandso. But I still have the Sonos app on my phone and soandso is in the phonebook on my Ooma connected phone...   

In short, I feel comfortable enough with the latest firmware versions to start my device migration next weekend.
Title: Re: VeraPlus 1.7.3015
Post by: Nameless on August 07, 2017, 11:51:02 pm


It sucks I can't tell Alexa right now to play music on my Sonos speakers or to have Ooma call soandso. But I still have the Sonos app on my phone and soandso is in the phonebook on my Ooma connected phone...   


Are you having issues with the Ooma skill or do you somehow have it linked to Vera? I've had no issues asking Alexa for my Ooma messages during the current outage with Vera. I was a month ago, but deleted the skill, added it back in and now all is well.
Title: Re: VeraPlus 1.7.3015
Post by: integlikewhoa on August 08, 2017, 12:49:30 am
Dear Chuck et al,
regarding your soapbox:
"I am growing tired of the B.S. with Vera. I started in 2012 with UI5 and all was well. UI7 is HORRIBLE. I dread switching to say Samsung but I need a reliable gateway. Vera isn't it. Period."
Do you really think for one minute that SmartThings is so much better than Vera?

Those aren't the only two systems out. Actually they are probley the cheapest though. Can't complain much when you use the cheapest hub out. They are both good for what they are.
Title: Re: VeraPlus 1.7.3015
Post by: BOFH on August 08, 2017, 12:21:52 pm
Are you having issues with the Ooma skill or do you somehow have it linked to Vera? I've had no issues asking Alexa for my Ooma messages during the current outage with Vera. I was a month ago, but deleted the skill, added it back in and now all is well.

No, the Ooma skill is only linked to Alexa. When I tell alexa to tell Ooma to call xxxx (which worked last week) she now tells me there was an error.

I may have to try the delete and re-add method as well to see if that fixes the issue. Thanks!
Title: Re: VeraPlus 1.7.3015
Post by: ssubo on August 10, 2017, 04:01:31 pm
After upgrading to the new firmware 1.7.3015 for my Veraplus, I get a LUUP reload everytime I login to the portal (local or through the portal). This is weird. I will revert to the previous version and see if this still exists.

I'm having the same issue after upgrading. Any thoughts?
Title: Re: VeraPlus 1.7.3015
Post by: mtruppi on August 10, 2017, 06:08:41 pm
Strange one.

If I am logged in locally, the device page sorts down from Z alphabetically.
If I am logged in through the portal it is sorted up from A alphabetically.

Not the end of the world but the toggle from one to the other is sort of goofy.

Title: Re: VeraPlus 1.7.3015
Post by: rafale77 on August 11, 2017, 09:53:18 am
After upgrading to the new firmware 1.7.3015 for my Veraplus, I get a LUUP reload everytime I login to the portal (local or through the portal). This is weird. I will revert to the previous version and see if this still exists.

I'm having the same issue after upgrading. Any thoughts?

I did not notice this right after the upgrade. I am seeing it now a few days later. Another new hidden feature?  :-\
Title: Re: VeraPlus 1.7.3015
Post by: RichardTSchaefer on August 11, 2017, 11:55:52 am
I have a Vera Plus that I just upgraded earlier today.
I just tried logging into  home.getvera.com from the same LAN (PC) and from my iPad from a mobile network.
I did not get a restart from either.
 
Title: Re: VeraPlus 1.7.3015
Post by: rafale77 on August 11, 2017, 12:03:43 pm
Just tested something else. I do get a luup reload when I go directly to the vera while being logged in to getvera.com. I do not get a reload when I am not logged in.
Title: Re: VeraPlus 1.7.3015
Post by: hellovn on August 11, 2017, 02:42:28 pm
I reverted my to the previous version and did not get any reload when logging in to the portal. The interesting thing is when I upgrade my Veraplus to the latest firmware again and no more luup reload. It is weird. It must be something with the beta firmware when I first installed it.
Title: Re: VeraPlus 1.7.3015
Post by: hellovn on August 11, 2017, 02:49:37 pm
Ouch..Speaking too soon. My Veraplus started to have a LUUP reload when logging to the portal although there were no reloads in the last 2 days.
Title: Re: VeraPlus 1.7.3015
Post by: timtownsend on August 12, 2017, 02:00:42 am
Well for me this firmware upgrade has been a disaster. There was the initial issue with luup engine not loading, which required a factory reset, then I was unable to add any z-wave devices, and now all my z-wave devices have disappeared. Vera support has not responded to my emails for 4 days. My VeraPlus is non-functional.

It's very frustrating, because I had things working pretty well before the firmware upgrade, even my wife was starting to see that there are real benefits to automation in our home, it wasn't just me geeking out over some technology. Now I look like an idiot.

Nothing to do now I guess but leave a scathing Amazon review, and chuck this piece of crap in the trash. Maybe I will will try again with SmartThings.
Title: Re: VeraPlus 1.7.3015
Post by: chuck1026 on August 12, 2017, 10:43:04 am
Well for me this firmware upgrade has been a disaster. There was the initial issue with luup engine not loading, which required a factory reset, then I was unable to add any z-wave devices, and now all my z-wave devices have disappeared. Vera support has not responded to my emails for 4 days. My VeraPlus is non-functional.

It's very frustrating, because I had things working pretty well before the firmware upgrade, even my wife was starting to see that there are real benefits to automation in our home, it wasn't just me geeking out over some technology. Now I look like an idiot.

Nothing to do now I guess but leave a scathing Amazon review, and chuck this piece of crap in the trash. Maybe I will will try again with SmartThings.

Hi Tim,

I have not had great success with Vera Tech Support either, but I'm pretty sure you can try what I tried.

My VeraPlus upgrade. resulted in invisible but functioning devices. Devices ran in scenes but were invisible on the Vera CP. Lucky for me, Authomation HD on my Droid still displayed them and I knew they were "alive".

So here's what you can try (***VERAPLUS ONLY*** Other devices us their own specific firmware***)

*****Make sure if you use a custom Vera IP you know it and the network /WIFI settings and password. Write them down if necessary.

1.  Log on to Vera with a Windows PC. (I'm using Chrome OS, YMMV).
2.  Go to Settings and then Backup.
3.  Pick a backup that was created just before the day you upgraded firmware.
4.  Left click to check the "Restore Z Wave network" for the backup file you want to restore.
5.  Now left click on the word "Download" in blue. A copy of the backup file will be saved on your PC.
6.  Make sure you know where the backup file is now saved. You'll need to know in a step coming up.
7.  Now left click on Firmware which is also under Settings.
8.  Copy the link below without the ***'s and paste it in the box next to "URL for custom Vera firmware:"
      ***https://dl.mios.com/rl/721/mt7621_Luup_ui7-1.7.2935-en-mios.squashfs
9.  Left click on the "Download" button to the right.
10. If the link you pasted had no extra spaces or typos, you will be taken to a new screen.
11. Select  "Restore to Factory Default State" from a dropdown under the "Save Backup" button.
12. Click Green "Start Upgrade Button. Wait at least 15 minutes, then refresh the browser.
13. Re-open Vera CP.
14. Go back to Settings, Backup. Scroll down to box with green "Upload" in it.
15. Go to that backup file you downloaded and copy and paste it into the box.
16. Check the "Restore Z Wave network" box.
17. Click green Restore button just below that check box.
18. Wait a few minutes and refresh browser. You should be back on 1.7.2935 and all devices should ve back.
19. Go to Settings, Network and WiFi and check, change anything as needed.
20. Beer time (if you choose).

Good luck. I'm offering this help but perform at your own risk. It worked for me but you may have a different outcome. If you do try... please let us all know how it goes!

Title: Re: VeraPlus 1.7.3015
Post by: BOFH on August 12, 2017, 10:54:27 am
Word of Warning regarding step 8: The firmware versions for the Vera 3/VeraLite are different from the ones for the VeraPlus and VeraEdge and not compatible with eachother. Make sure to find the correct firmware for the device you have.
Title: Re: VeraPlus 1.7.3015
Post by: Newzwaver on August 12, 2017, 11:53:58 am
Hi

Why would you not hit the plus next to the room to see if they have been min.  I do that all the time and wish vera did it for me as it would make finding devices easier.

Sure you tried it but just in case before you mess with something.
Title: Re: VeraPlus 1.7.3015
Post by: chuck1026 on August 12, 2017, 12:00:35 pm
Word of Warning regarding step 8: The firmware versions for the Vera 3/VeraLite are different from the ones for the VeraPlus and VeraEdge and not compatible with eachother. Make sure to find the correct firmware for the device you have.

Thought that was implied, but I added a note. Thanks for the reminder cuz the Devil is in the details!!!
Title: Re: VeraPlus 1.7.3015
Post by: Newzwaver on August 12, 2017, 12:12:53 pm
Have a close look st the pic provided it looks like the devices have been minimized.  Would assume that was checked but I noticed my VP does it from time to time.  I actually like having all rooms minimized.  Hit the plus and see what happens first.
Title: Re: VeraPlus 1.7.3015
Post by: chuck1026 on August 12, 2017, 12:36:33 pm
Have a close look st the pic provided it looks like the devices have been minimized.  Would assume that was checked but I noticed my VP does it from time to time.  I actually like having all rooms minimized.  Hit the plus and see what happens first.
Good call. Worth a try.


Sent from my XT1650 using Tapatalk

Title: Re: VeraPlus 1.7.3015
Post by: BOFH on August 12, 2017, 01:45:20 pm
Thought that was implied, but I added a note. Thanks for the reminder cuz the Devil is in the details!!!

I figured I'd post the clarification to make sure someone with a different model didn't try that link and got themselves into trouble. Although trying to flash the wrong firmware generally generates a 'incompatible firmware' error. As a side effect I was trying to avoid your being 'smited' for that. 8)
Title: Re: VeraPlus 1.7.3015
Post by: chuck1026 on August 12, 2017, 03:56:59 pm
Thought that was implied, but I added a note. Thanks for the reminder cuz the Devil is in the details!!!

I figured I'd post the clarification to make sure someone with a different model didn't try that link and got themselves into trouble. Although trying to flash the wrong firmware generally generates a 'incompatible firmware' error. As a side effect I was trying to avoid your being 'smited' for that. 8)

I appreciate that! I spent some time writing it up and detail is critical. Thanks for getting my back :) .
Title: Re: VeraPlus 1.7.3015
Post by: rafale77 on August 12, 2017, 10:57:48 pm
Bit the bullet and got the Zigbee network drop on the second day. I am thinking it is not a problem with the firmware itself but with some data which gets corrupted or wiped during the upgrade process on the vera plus... If it is like my previous upgrade, I will see another Zigbee crash within the week.

Bingo! My entire Zigbee dropped today as I predicted... There is definitely something wrong happening during the firmware upgrade process. I am also observing some strange device drops one after the other like I did after my previous upgrade. Hopefully it will work itself out as it did before.
Title: Re: VeraPlus 1.7.3015
Post by: timtownsend on August 13, 2017, 01:06:01 am
Update: Vera support finally worked on my system, reverted the firmware back to the previous version and got all my devices back as they were a week ago. So, that's something. Wondering how I will ever know if it's safe to upgrade the firmware.
Title: Re: VeraPlus 1.7.3015
Post by: chuck1026 on August 13, 2017, 08:27:48 am
Update: Vera support finally worked on my system, reverted the firmware back to the previous version and got all my devices back as they were a week ago. So, that's something. Wondering how I will ever know if it's safe to upgrade the firmware.
I'm not sure you'll know. But, from here on out, I am going to read the release notes and decide if the fixes and new functions are worth the risk of the firmware update.

Also, I tend to be an early adopter of tech... I'm going to sit back a bit and let others beta test.

Good luck 😀

Sent from my XT1650 using Tapatalk

Title: Re: VeraPlus 1.7.3015
Post by: marcjw on August 13, 2017, 08:52:04 am
Word of Warning regarding step 8: The firmware versions for the Vera 3/VeraLite are different from the ones for the VeraPlus and VeraEdge and not compatible with eachother. Make sure to find the correct firmware for the device you have.

Where does one find the url list for other Vera models and for previous firmwares?  Most release notes don't seem to have that info.
Title: Re: VeraPlus 1.7.3015
Post by: BOFH on August 13, 2017, 10:44:54 am
There is a thread somewhere in the forums that has links to older firmwares for all models. I'm not abl eto find it right now and I'm running late. Someone else may have it.
Title: Re: VeraPlus 1.7.3015
Post by: reneboer on August 14, 2017, 04:28:48 am
Hi,

I am missing three devices in total from two units. However I never control them from the WEB GUI and as they all still show everywhere else (including the scene editor in the WEB GUI) and remembering the painful install of 7.0.21 on all my systems I will sit this one out. I expect they will fix it in the next release, and who knows, that may come as quickly as the 7.0.22 release (LOL).

Cheers Rene
Title: Re: VeraPlus 1.7.3015
Post by: elo on August 14, 2017, 08:05:27 am
Update lead to some devices disappearing from the dashboard but seems to work in scenes. One instance of the PLEG vanished from the dashboard / UI.

Further some dimmers (older DUEWI) is shown as sensors (!!!!!) but do work.

From before I still have a number of extra sensors (multi-sensors motion, temp, luminance )  that I am not able to get rid of. I have even reinstalled everything from scratch but false non existent sensors appears mysteriously.
Title: Re: VeraPlus 1.7.3015
Post by: RichardTSchaefer on August 14, 2017, 10:58:07 am
Add the following code to  Apps -> Develop Apps -> Test Luup Code:
Code: [Select]
function ListDeviceIDS()
  devs = luup.devices;
  for id,obj in pairs(devs) do
     luup.log("ID:" .. tostring(id) .. " ALTID:" .. tostring(obj['id']) .. " Name:" .. tostring(obj['description']) .. " hidden:" .. tostring(obj['hidden']) ..  " invisible:" .. tostring(obj['invisible']) )
  end
end
ListDeviceIDS()
Before you click go ... monitor the log:
http://Your.Vera.IP.Address/cgi-bin/cmh/log.sh?Device=LuaUPnP

You can see which devices are marked invisible and which are hidden.

Title: Re: VeraPlus 1.7.3015
Post by: elo on August 14, 2017, 02:57:35 pm
Add the following code to  Apps -> Develop Apps -> Test Luup Code:
Code: [Select]
function ListDeviceIDS()
  devs = luup.devices;
  for id,obj in pairs(devs) do
     luup.log("ID:" .. tostring(id) .. " ALTID:" .. tostring(obj['id']) .. " Name:" .. tostring(obj['description']) .. " hidden:" .. tostring(obj['hidden']) ..  " invisible:" .. tostring(obj['invisible']) )
  end
end
ListDeviceIDS()

Before you click go ... monitor the log:
http://Your.Vera.IP.Address/cgi-bin/cmh/log.sh?Device=LuaUPnP

You can see which devices are marked invisible and which are hidden.


I did as you suggested but the strings replacements did not solve the problem entirely. I am off on holiday and I need the system to be reliable so I downgraded to  previous firmware. The system is back to where it was (nearly). Thank you Richard

SOLVED (See thread: Phantom devices):One dimmer has changed into a sensor (the graphics in the UI). Going into the device info it is correctly represented. In addition I have got two new sensors out of nowhere. I can not delete them from the GUI. ANYONE KNOW HOW TO GET RID OF THESE PHANTOM DEVICES???

Rgrds
Title: Re: VeraPlus 1.7.3015
Post by: reneboer on August 15, 2017, 04:35:31 am
Hi Richard,

None of the devices that do not display have the hidden or invisible flag set. No idea what the root cause of bug is as this effects Z-Wave devices as well as plugins (even have the parent not showing, but childs do). Vera has confirmed the issue.

Cheers Rene
Title: Re: VeraPlus 1.7.3015
Post by: Sbrady4 on August 16, 2017, 04:23:56 pm
I tried to upgrade to the new firmware on a Vera Plus, and now the luup engine won't load. Help?
I'm in the same boat. Sent email for support on website.
Title: Re: VeraPlus 1.7.3015
Post by: johnmcc on August 18, 2017, 10:14:56 am
Hi, I am also getting the LUUP reload when I login through remote portal.

I also had an issue where the ZWAVE connection going down, LED indicator on VeraPlus was out.

My setup up in the AV / home control/ Network rack

I have two power strip, one permanently On, for Veraplus,router, modem, network switch.

The other to fed from socket module TBK, at night switch of power to av equipment,

From this power strip two socket modules to switch ON/Off power to Apple TV, PS3.

When I powered on the AV power strip, would loose the Zwave signal from VeraPlus. I can only assume as the two socket modules register with VeraPlus, was casing a problem with the Zwave module

I realise powering down the modules, is not a particular smart thing to do. But it did operate successfully on the previous firmware. Have moved them to permanent power strip.
But does raise some concern, if there was a power outage, when power returns veraplus Zwave is lost.
Title: Re: VeraPlus 1.7.3015
Post by: recurry on August 18, 2017, 08:34:37 pm
Word of Warning regarding step 8: The firmware versions for the Vera 3/VeraLite are different from the ones for the VeraPlus and VeraEdge and not compatible with eachother. Make sure to find the correct firmware for the device you have.

Where does one find the url list for other Vera models and for previous firmwares?  Most release notes don't seem to have that info.


I recently upgraded to a VeraPlus from my old Vera 3  to get the more powerful hardware for UI7 and the better WiFi. The Vera 3 had problematic WiFi and in the end I turned it off and attached a Ubiquiti Nano AP to it to solve my WiFi incompatibilities with some of the old IP cameras I was using.  That said, the Vera 3 has been working flawlessly for years now. What have I done differently? I upgraded it exactly once right after I first got it but not since. It did everything I needed it to do so there was absolutely no point in doing a firmware upgrade and I just let it run. I offer the same advice, if you don't need what new firmware has to offer, don't upgrade. Just let it do it's job.

With the VeraPlus, I plan to do things a little different though. I bought two of them. One will remain a test unit to test upgrades and changes and the other will be the production unit that never get's a firmware upgrade or major change until it's been tested first on the lab/development unit.

The issue with Vera and most other DIY type of gear is the range of configurations borders on infinite and if Vera tested every possible combination the unit would have to be priced like a Control4 type system if it were even possible. I will say, the robustness of the platform does seem to have gotten better since I got my Vera3.

Cheers,
Ron
Title: Re: VeraPlus 1.7.3015
Post by: hellovn on August 21, 2017, 03:03:29 pm
Vera Support fixed the LUUP reload problem on my Veraplus when logging in from the portal. The support person is pretty knowledgable and knows how to debug the issue. I was hesitating to contact Vera Support at first (I had bad experience with Vera Support a few years ago and never contacted them back) but I changed my mind now. With IFTTT coming soon, I am saving money to upgrade my system to a VeraSecure :D
Title: Re: VeraPlus 1.7.3015
Post by: pls90 on August 26, 2017, 05:00:28 am
after upgradint to latest firmware I noticed my zwave network is continuously degrading.
The first picture attached shows network quality before the upgrade,
the second picture shows current network. I am shocked!
When I switched from Vera Light UI5 to Vera Plus UI7 I went the hard route and excluded / included every single device.
Network was very solid, I never had the "can't detect device" issue.
First morning after the firmware update to 3015 I had 3 devices showing "can't detect", the second day there were 5!
Only today I realized how bad my zwave network has become.
I need to downgrade to firmware 1.7.2935.
Can someone please point me to a download link.
I cannot seem to find it.
Thank you.

-edit-
getting even better. I tried to address the "can't detect device" issue with ex-/including one of the devices in question.
Not working any more:
ERROR: Z-Wave network failed to go into learn mode
I tried rebooting 2 times to no avail

- edit 2 -
contacted support, they sent me the link to the previous firmware.
I downgraded and restored the backup from before new firmware install.
Sadly, I still get "ERROR: Z-Wave network failed to go into learn mode"
I will have a look at the zwave network quality in the next couple of days.

- edit3 -
attached screenshot of network after one night
several devices (marked yellow) dont seem to be part of the mesh any more.
They do report status correctly, but all are very close to vera, so probably no message hopping necessary
Title: Re: VeraPlus 1.7.3015
Post by: ceefin on August 26, 2017, 10:16:49 am
Quote
Z-Wave network failed to go into learn mode

I had this same problem. I reinstalled the latest firmware, but haven't had a chance to test it yet. I hope that it works, otherwise I'm going to have to back down a few versions as well.
Title: Re: VeraPlus 1.7.3015
Post by: pls90 on August 26, 2017, 04:01:14 pm
you might be right  :(
Looks like we will have to go back even further, see my edit above.
Title: Re: VeraPlus 1.7.3015
Post by: BOFH on August 26, 2017, 04:15:56 pm
I must be having a senior moment here. What is the tool you are using to check your z-wave network?
Title: Re: VeraPlus 1.7.3015
Post by: rafale77 on August 26, 2017, 04:45:34 pm
I think this is on AltUI. (under the "More" Menu and in Zwave network)
Title: Re: VeraPlus 1.7.3015
Post by: pls90 on August 26, 2017, 05:04:19 pm
yes, exactly as rafaele77 said
Title: Re: VeraPlus 1.7.3015
Post by: BOFH on August 26, 2017, 05:50:56 pm
Aha.. I don't have that installed. Oh well...
Title: Re: VeraPlus 1.7.3015
Post by: rafale77 on August 27, 2017, 04:05:18 am
This firmware is really junk. This is the 4th time my Zigbee chip just died for the 4th time since the upgrade. Regretting to have upgraded
Title: Re: VeraPlus 1.7.3015
Post by: Inzax on August 27, 2017, 09:56:52 am
Although I had initial success with this firmware, I have had to go back to the previous version.  NONE of my zwave devices were able to be viewed with the standard web interface.  Interestingly enough, they continued to function in scenes.  RE-installing a backup would result in the zwave devices returning but ONLY for the length of time it took to install the backup.  Once completed, the zwave devices would vanish.

Tech support couldn't resolve the issue on the latest firmware and agreed that I should roll back to the previous version.  They were kind enough to eliminate the prompting to upgrade to the latest version. 

I have two edge boxes with the exact plugins in two different locations with ONE exception.  My home box had the concord 4 plugin.   My home box is the one having fits.  Not saying the concord 4 plugin is responsible, just wondering if it could be causing some issues.

Given that everything is working on this current version I will probably keep this vera edge on that platform.
Title: Re: VeraPlus 1.7.3015
Post by: pls90 on August 27, 2017, 10:19:12 am
I too will try and go back one more version. to which version did you roll back to? could you please post the download link for that firmware version?
Title: Re: VeraPlus 1.7.3015
Post by: Inzax on August 27, 2017, 10:38:17 am
I too will try and go back one more version. to which version did you roll back to? could you please post the download link for that firmware version?

This link has some useful information: http://forum.micasaverde.com/index.php?topic=32278.0

For the Vera Edge I went back to 1.7.2931.  If you look on the first page of the above link you need to use the links that have download1204 in the address and extrapolate what version the firmware you desire would be.   Please be careful and make sure the firmware you are downloading will work on your device.
Title: Re: VeraPlus 1.7.3015
Post by: rafale77 on August 27, 2017, 12:19:43 pm
I went all the way back to 7.0.20 on which I had never seen any zigbee problem. Let's see if it holds...
Title: Re: VeraPlus 1.7.3015
Post by: pls90 on August 27, 2017, 03:16:05 pm
I rolled back to 1.7.2608.
Let's see how zwave network will behave.

-- edit --
zwave network is still stable, no more significant drop outs, BUT
I am still unable to include new devices: "ERROR: Z-Wave network failed to go into learn mode"

I had contacted support before all this started because of a Fibaro binary sensor was not working.
This is what support wrote back:
"I had check the binary sensors, and apparently they were not affected by any issues. Investigating further I had uncovered some z-wave issues which I had fixed by re-writting the z-wave firmware.
However, after I had reloaded the software engine I lost the connection to the unit."

I power cycled my unit as suggested by support to realize that all my physical devices were wiped from my unit.
I restored a backup and since then I have been struggling with degrading network and loss of ability to include devices.
So obviously  "rewriting zwave firmware" has caused all this.
Will have to wait until support gets back to me.

Does writing firmware not include zwave firmware (probably not, otherwise the rollback would have remedied my issue).

Very frustrating.
Title: Re: VeraPlus 1.7.3015
Post by: rafale77 on August 28, 2017, 12:04:31 pm
I rolled back to 1.7.2608.
Let's see how zwave network will behave.

-- edit --
zwave network is still stable, no more significant drop outs, BUT
I am still unable to include new devices: "ERROR: Z-Wave network failed to go into learn mode"

I had contacted support before all this started because of a Fibaro binary sensor was not working.
This is what support wrote back:
"I had check the binary sensors, and apparently they were not affected by any issues. Investigating further I had uncovered some z-wave issues which I had fixed by re-writting the z-wave firmware.
However, after I had reloaded the software engine I lost the connection to the unit."

I power cycled my unit as suggested by support to realize that all my physical devices were wiped from my unit.
I restored a backup and since then I have been struggling with degrading network and loss of ability to include devices.
So obviously  "rewriting zwave firmware" has caused all this.
Will have to wait until support gets back to me.

Does writing firmware not include zwave firmware (probably not, otherwise the rollback would have remedied my issue).

Very frustrating.


I am suspecting that 7.0.21 and 7.0.22 have made some changes to the zwave chip code to maybe improve support for some new devices. Both upgrades seem to be erasing or corrupting network settings for both zwave and zigbee which take a few days (almost 2 weeks for me on 7.0.21) to eventually work itself out through nightly heals and device reconfigurations (or for zigbee, hard reboots of the vera). 7.0.22 has been even worse. I have now reverted back to 7.0.20 and so far, it's been holding up. At least there is a decently working firmware version I am grateful for, which is the first for quite some time on UI7.
Title: Re: VeraPlus 1.7.3015
Post by: shallowearth on August 29, 2017, 05:40:34 pm
Ended up with some of devices hidden in the WEB UI but work fine in the Apps, and they are actually there and working.

For example 3 of my 5 PLEG devices are hidden but I can access them through the device list in PLEG app, and they are working fine.
1 of my z-wave devices is hidden,4 of my wink devices are hidden including the Wink device itself.
Even more weird, a child device of the EZMultiply is hidden but only on one of my EZMultiply's
1 of my Concord 4 sensors is hidden.

What a mess!
Sent an email to support and turned on remote access.

Sheesh.
Title: Re: VeraPlus 1.7.3015
Post by: Inzax on August 29, 2017, 06:41:42 pm
Ended up with some of devices hidden in the WEB UI but work fine in the Apps, and they are actually there and working.

For example 3 of my 5 PLEG devices are hidden but I can access them through the device list in PLEG app, and they are working fine.
1 of my z-wave devices is hidden,4 of my wink devices are hidden including the Wink device itself.
Even more weird, a child device of the EZMultiply is hidden but only on one of my EZMultiply's
1 of my Concord 4 sensors is hidden.

What a mess!
Sent an email to support and turned on remote access.

Sheesh.

All of my concord 4 sensors where there.  NONE of my zwave but like you have reported, they still worked in scenes.  Plus I was getting tons of restarts.  Rolling back was the only thing that worked for me.
Title: Re: VeraPlus 1.7.3015
Post by: ssubo on August 29, 2017, 08:27:01 pm
Vera Support fixed the LUUP reload problem on my Veraplus when logging in from the portal. The support person is pretty knowledgable and knows how to debug the issue. I was hesitating to contact Vera Support at first (I had bad experience with Vera Support a few years ago and never contacted them back) but I changed my mind now. With IFTTT coming soon, I am saving money to upgrade my system to a VeraSecure :D

Do you know how they did it? Is this something users can do or is it something support needs to fix? Tks!
Title: Re: VeraPlus 1.7.3015
Post by: shallowearth on August 30, 2017, 01:27:03 pm
No crashes for me just the hidden devices.  If I change what room they are in they show up for a bit then disappear again.

Support says it is a known issue, that they are looking to fix in the firmware and offered to down graded for me and have instructions to do it myself.  Since everything else is working have asked if I can just stay and if the next firmware will fix it.
Title: Re: VeraPlus 1.7.3015
Post by: robie on September 07, 2017, 11:42:39 pm
Thanks to those who shared their experience.  I was planning to upgrade this weekend but I will now instead skip this version.  I'm very happy with my Vera system and I hope they improve their test process prior to release.  Had a bad experience in my previous upgrade as well.  After user support helped me, it is now working great.  It would be best if I didn't have that painful learning experience of upgrading my vera.
Title: Re: VeraPlus 1.7.3015
Post by: Newzwaver on September 08, 2017, 07:45:50 am
Definitely, do not upgrade to the new firmware. I did before I went on vacation big no, no, lost a lot of devices and by the time I got back couldn't recover the lost devices had to unpair and pair them again.  I also believe going back to the old firmware is causing some network errors on my server and slowing everything down.  If anything I have learned a big lesson, DON'T BE THE FIRST TO UPGRADE TO THE NEW FIRMWARE.

Good luck if you do.

Title: Re: VeraPlus 1.7.3015
Post by: ranneman on September 09, 2017, 08:17:01 am
Upgraded today. Besides a changed ip address no issues. Again lucky  :D
Title: Re: VeraPlus 1.7.3015
Post by: ceefin on September 09, 2017, 10:06:46 pm
As a followup - my Vera started telling me that Z-wave couldn't go into learn mode. Tech Support wasn't able to correct it, though they tried. I ended up having to do a factory reset, and am now working on getting all my devices re-included.

I'm not thrilled about it, but this is the first time I've had to do this in about 3 years.
Title: Re: VeraPlus 1.7.3015
Post by: Inzax on September 10, 2017, 07:57:51 am
As a followup - my Vera started telling me that Z-wave couldn't go into learn mode. Tech Support wasn't able to correct it, though they tried. I ended up having to do a factory reset, and am now working on getting all my devices re-included.

I'm not thrilled about it, but this is the first time I've had to do this in about 3 years.

Just curious, did you try to do a restore of a backup AFTER the factory reset?  I would think that would bring everything back with a fresh clean OS?
Title: Re: VeraPlus 1.7.3015
Post by: pls90 on September 10, 2017, 10:19:02 am
As a followup - my Vera started telling me that Z-wave couldn't go into learn mode. Tech Support wasn't able to correct it, though they tried. I ended up having to do a factory reset, and am now working on getting all my devices re-included.

I'm not thrilled about it, but this is the first time I've had to do this in about 3 years.

Just curious, did you try to do a restore of a backup AFTER the factory reset?  I would think that would bring everything back with a fresh clean OS?
restoring backup does not change zwave firmware. I had exactly the same problem. support had to rewrite the zwave firmware. After that everything started working again.
Title: Re: VeraPlus 1.7.3015
Post by: ceefin on September 10, 2017, 11:03:10 am

Just curious, did you try to do a restore of a backup AFTER the factory reset?  I would think that would bring everything back with a fresh clean OS?

Yessir, multiple times. It worked if I didn't restore the Z-wave network, but that just restored scenes and plug-ins. I didn't even bother - we moved recently, so I figured completely redoing everything might be an effort worth undertaking.

I've got most of my sensors and modules back online. Working on my habridge stuff now. I'll eventually get around to my more complicated scenes w/ lua code that I'll be extracting from the user_data lzo's from my last backup and adapting to the new settings.

Still frustrated. Hopefully this won't happen again anytime soon. I'll make sure to get a backup and wait a few months before updating next time.
Title: Re: VeraPlus 1.7.3015
Post by: dmckenna on September 14, 2017, 10:13:26 am
Vera Edge    1.7.2931 (7.0.21)

http://builder1204.mios.com/mt7620a_betafirmware/mt7620a_Luup_ui7-1.7.2931-en-mios.squashfs
Title: Re: VeraPlus 1.7.3015
Post by: Newzwaver on September 20, 2017, 06:40:56 am
Hi All,
I am trying to get the firmware upgrade message to go away, it is driving me nuts.  Every time I log into Vera or a device it jumps to the firmware telling me to upgrade.  Well as we all know that didn't go well so not rushing anytime soon.  HELP
Title: Re: VeraPlus 1.7.3015
Post by: ceefin on September 20, 2017, 11:13:50 am
Hi All,
I am trying to get the firmware upgrade message to go away, it is driving me nuts.  Every time I log into Vera or a device it jumps to the firmware telling me to upgrade.  Well as we all know that didn't go well so not rushing anytime soon.  HELP

See here: http://forum.micasaverde.com/index.php/topic,47673.0.html
Title: Re: VeraPlus 1.7.3015
Post by: Newzwaver on September 21, 2017, 12:30:40 pm
Thanks I will have a look.
Title: Re: VeraPlus 1.7.3015
Post by: capjay on September 24, 2017, 05:00:18 pm
In the same boat here, I did an update to the infamous 3015 firmware. Everything went well initially, no crashes or weird behavior. I thought I was among the lucky ones. Few days later, devices started disappearing from the dashboard, yet they appear in scenes and in other apps. I downgraded back to .2935 using the link in this thread and all devices appeared again.
Title: Re: VeraPlus 1.7.3015
Post by: lloydshearer on October 04, 2017, 03:51:11 pm
I too have the issues with the devices disappearing,  for a temporary fix i used altui to change the room then the devices will show up briefly in the vera ui, as soon as you see them mark them as a favourite, at least you can control them from the dashboard, as they don't seem to disappear from there.
Title: Re: VeraPlus 1.7.3015
Post by: Newzwaver on October 04, 2017, 09:54:57 pm
Becareful if they vanish, it good be for good.   I would go back to the old firmware just in case. 
Title: Re: VeraPlus 1.7.3015
Post by: farfromuman on October 09, 2017, 11:27:36 am
I did the upgrade few days ago and thought everything went well, now I can see devices are missing.  I only upgraded because of the stupid nag - why the hell are they not pulling this firmware???  At this point this is just pure ignorance to suggest anyone upgrades or to automatically show the update page with a faulty firmware.
Title: Re: VeraPlus 1.7.3015
Post by: invisiblewave on November 01, 2017, 10:55:04 pm
***SOAPBOX MOMENT***
I am growing tired of the B.S. with Vera. I started in 2012 with UI5 and all was well. UI7 is HORRIBLE. I dread switching to say Samsung but I need a reliable gateway. Vera isn't it. Period.

+ 1.  I started with the original Vera, and the software usability has been going backwards.  UI7 is one of the worst user interfaces I've ever come across.  I'm a developer and if I released something like this the users would string me up.  My VeraPlus is mothballed and I'm running UI5 (which is less convenient to use than the previous release I was on, but at least it's usable, unlike UI7) on my old Vera 2.  I've also started thinking about switching so that I can run the garage door controller, which was the only reason I tried to "upgrade" to VeraPlus & UI7.
Title: Re: VeraPlus 1.7.3015
Post by: chuck1026 on November 02, 2017, 05:37:19 am
***SOAPBOX MOMENT***
I am growing tired of the B.S. with Vera. I started in 2012 with UI5 and all was well. UI7 is HORRIBLE. I dread switching to say Samsung but I need a reliable gateway. Vera isn't it. Period.

+ 1.  I started with the original Vera, and the software usability has been going backwards.  UI7 is one of the worst user interfaces I've ever come across.  I'm a developer and if I released something like this the users would string me up.  My VeraPlus is mothballed and I'm running UI5 (which is less convenient to use than the previous release I was on, but at least it's usable, unlike UI7) on my old Vera 2.  I've also started thinking about switching so that I can run the garage door controller, which was the only reason I tried to "upgrade" to VeraPlus & UI7.

I have calmed way down since August. Many of my issues stemmed from Intermatic devices that I bought back in the UI5 days. I replaced them last month with Leviton and the stability has improved dramatically. I'm sorry I vented on here and should note that the latest firmware is much, much better.
Title: Re: VeraPlus 1.7.3015
Post by: Sorin on November 02, 2017, 10:16:36 am
Hello Chuck and all, wanted to add my thoughts on this, as customer and daily user of Vera myself.


While I'm trying my best to avoid and create any dispute, as a Customer Care agent which has been with Vera for more than 4 years, I totally understand, what you people, are going through with every firmware upgrade, for maybe, a lot more years now.


All the hassle and frustrations are well grounded and makes total sense for this experience to improve. While R&D is working around the clock to iron bugs out, sometimes it's like fighting with windmills, trying to keep the unit rock solid stable, while keeping it "open", versus a plethora of new devices coming out every day (many with missing certifications and buggy firmware on their own), plugins, and legacy lua code coming up every day.


Allowing all of this is a bless and a curse at the same time, and it's  a very thin line and very hard to master. While maybe not greatly visible to the common user, UI7 is a game changer and a lot of effort has been put in, to support legacy devices and software while adding support and compatibility with new hardware and software solution.


Again, I'm venting this out as a fellow Vera user myself.
Title: Re: VeraPlus 1.7.3015
Post by: chuck1026 on November 02, 2017, 10:30:54 am
Hello Chuck and all, wanted to add my thoughts on this, as customer and daily user of Vera myself.


While I'm trying my best to avoid and create any dispute, as a Customer Care agent which has been with Vera for more than 4 years, I totally understand, what you people, are going through with every firmware upgrade, for maybe, a lot more years now.


All the hassle and frustrations are well grounded and makes total sense for this experience to improve. While R&D is working around the clock to iron bugs out, sometimes it's like fighting with windmills, trying to keep the unit rock solid stable, while keeping it "open", versus a plethora of new devices coming out every day (many with missing certifications and buggy firmware on their own), plugins, and legacy lua code coming up every day.


Allowing all of this is a bless and a curse at the same time, and it's  a very thin line and very hard to master. While maybe not greatly visible to the common user, UI7 is a game changer and a lot of effort has been put in, to support legacy devices and software while adding support and compatibility with new hardware and software solution.


Again, I'm venting this out as a fellow Vera user myself.

I appreciate the transparent response John. I love what Vera can do when it works. I definitely blamed Vera UI7 when the root cause was the Intermatic devices more than the UI and for that I am sorry.

UI7 seems to be much improved and given the diversity of devices, there will always be conflicts and issues. I have contacted your team for support and generally been very satisfied with the help!

Title: Re: VeraPlus 1.7.3015
Post by: Sorin on November 02, 2017, 10:49:23 am
Thanks Chuck,


During my time with Vera I experienced first hand, sometimes live over the phone, some hardcore frustration, but also extreme joy, when things simply worked.


It's part of a beautiful experience, with it's ups and down, but at the end of the day, we are still true to our legacy customers, while trying to be accessible, to the more NON diy-ers , and new market trends at the same time. We often go to great lengths to address even some of the "oddest" requests, little things that I know, mean a lot for users.


There also other things that have always caused frustration to users, and probably they will still do, and we would wish we could have the resources and time to address them as fast as expected, we sometime do, we sometimes don't, but we will not rest on laurels, and keep it up as best as we can.
Title: Re: VeraPlus 1.7.3015
Post by: clippermiami on November 04, 2017, 06:30:24 pm
Initially posted this in pinned post for software update 7.0.23 but on reflection I think it's more appropriate for this

Upgraded firmware on main Vera plus yesterday and it seems to have mostly bricked it. Sometimes only the power light comes up, sometime power Internet and Wi-Fi. I can't even get a return on the IP address to roll back.

-daughter of clippermiami, maintaining his system since his passing

Update: Spent 5 hours on the phone last night/this morning with  total rockstar from CS and we got the problem solved. Controller is working perfectly now. Had to delete a ton of alerts that were stored up and roll back firmware versions.
Title: Re: VeraPlus 1.7.3015
Post by: alpha1 on November 08, 2017, 06:05:26 am
Vera edge....
Do i upgrade.

I cannot be arsed to fix it if it breaks but i have an issue where users are not being picked up on old or new notifications.  So anything new i create cannot have notifications.

hmmm
Title: Re: VeraPlus 1.7.3015
Post by: Sorin on November 08, 2017, 06:24:29 am
Vera edge....
Do i upgrade.

I cannot be arsed to fix it if it breaks but i have an issue where users are not being picked up on old or new notifications.  So anything new i create cannot have notifications.

hmmm



If you have any doubts, you can request Customer Care to perform the upgrade for you.
Also mention what are the doubts or if you want them to look at anything specific based on these doubts. This will help them, help you in a faster and safer manner.
Contact details in my signature.
Title: Re: VeraPlus 1.7.3015
Post by: fyford on June 01, 2018, 12:48:11 pm
Hi, I have the same issue and my VeraPlus is now totally unresponsive... waiting for a response from customer support via email. if there is a better way from the UK please let me know.
Title: Re: VeraPlus 1.7.3015
Post by: fyford on June 07, 2018, 08:27:24 am
I now have it sorted - see thread here:
http://forum.micasaverde.com/index.php/topic,52735.0.html