Vera - Smarter Home Control Forum

General => Upgrading => Topic started by: rapposm on August 04, 2017, 02:22:44 pm

Title: VeraPlus 1.7.3015 - Unable to remove apps
Post by: rapposm on August 04, 2017, 02:22:44 pm
I noticed that after I upgraded to version 1.7.3015 I can no longer uninstall any of my apps, has anyone else had this issue?
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: rafale77 on August 04, 2017, 03:17:13 pm
I am seeing two new apps automatically installed which I did not want (Sercomm Camera and the Alexa helper) and have been able to remove them so no. I am not seeing this problem.

Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: rgmessick on August 04, 2017, 03:47:12 pm
I remove the Sercomm Camera app but it keeps reinstalling.
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: rafale77 on August 04, 2017, 04:38:45 pm
Hmm you are right. It keeps coming back... interesting new feature huh? Good thing it is on my test unit.
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: rapposm on August 04, 2017, 05:54:38 pm
Yup those are the 2 apps i want to remover Sercomm Camera and the Alexa helper, without any luck.
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: hellovn on August 05, 2017, 07:58:50 pm
I got the same problem too. The Sercomm plugin just shows up in my installed apps without my knowledge. This is really bad.
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: CPrdam on August 06, 2017, 10:43:23 am
This forum is great so before i updated removed the apps i did not use. So no problems. ::)
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: jarguess on August 06, 2017, 04:31:15 pm
has anybody found a solution to this? I did a factory reset and the applications were removed, but as soon as I added my controller to getvera.com the applications were back.
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: rjspindler on August 08, 2017, 08:50:01 am
Same problem.  We are 3 controllers and two were updated and have the issue and the one not updated does not.
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: svaleb on August 08, 2017, 12:57:52 pm
I have them too !
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: ninkasi on August 09, 2017, 03:32:25 am
I thought I was going crazy - yep, same two apps have appeared in the list and if you uninstall them they just keep coming back like some sort of blood stain in an Edgar Allan Poe story.....

Only difference is "You are running the latest version 1.7.3014" according to my Vera Edge. (3015 is the Plus, 3016 is the Secure).
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: Inzax on August 09, 2017, 07:43:17 am
I have the alexa app on two different vera Edge boxes.  Uninstalling does nothing but cause a restart.  The app is still there.  Sent in a support ticket TWO days ago and I have heard nothing.
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: rge on August 09, 2017, 11:26:41 am
Hijacking the plugin process is bound to introduce some sort of issues... Murphy's law.

My money is on some sort of update loop that then has to be fixed; the Sercomm plugin versions already look dodgy.

Sercomm IP Camera

Current Version: 2.66
Latest Version 2.49

And what advantage does it give, over the massive disadvantage of needing a firmware update to fix the "plugins"?
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: Sender on August 17, 2017, 07:33:23 am
Same here, 2 unwanted and unneeded plugins... It takes storage and memory to run them.
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: infromatica on October 17, 2017, 07:06:01 am
Hope that developers change their minds and let us remove what we don't need.

Home automation and Home surveillance ara different things...
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: Matsohl on October 17, 2017, 03:32:08 pm
I have not updated but suddenly the Sercomm Camera app is among the installed ones  :-\
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: Inzax on October 18, 2017, 07:08:39 am
I could be wrong on this but, if you have installed a generic camera the sercomm app might have been installed through that process.  I believe that has been the case for some time.  OR, at least it is my experience. 
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: Matsohl on October 18, 2017, 02:36:53 pm
I could be wrong on this but, if you have installed a generic camera the sercomm app might have been installed through that process.  I believe that has been the case for some time.  OR, at least it is my experience.

Not in my case, I have no camera and have not installed any such software but suddenly I have the camera app and also the Alexa app which I can not delete (they comes back)  although I have not updated to the latest firmware.
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: jonnybee on October 28, 2017, 01:05:44 pm
The same here. I can't uninstall any of the two apps, keep appearing in the list. I am sure that I did not install them! Who did??
Any update on this issue?
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: Inzax on October 29, 2017, 09:27:20 am
Vera did it.  They responded to a ticket basically saying "nothing to see here.  It was us."
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: sgruby on November 05, 2017, 01:58:18 pm
Vera did it.  They responded to a ticket basically saying "nothing to see here.  It was us."

Thanks for confirming this. I just spent 10 minutes trying to remove the apps that I didn't want!
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: GK on December 01, 2017, 06:11:51 pm
Vera Support says these two apps are now a fixture!

Subject: Cannot Uninstall Two Apps: Sercomm IP Camera and Amazon Alexa Helper
________________________________________

Please don't post customer care private messages. They will be deleted.
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: dbemowsk on December 04, 2017, 01:09:07 am
I wish they would tell us WHY they are a "fixture" and cannot be removed.  I don't mind the alexa helper because I use it with my Echo, but the camera app can go.
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: rafale77 on December 04, 2017, 12:08:43 pm
It is a fixture because they made a mistake and are now unwilling to fix it. It was posted on another post.
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: Sammy2 on December 06, 2017, 08:53:07 am
So are these causing issues for you?

I use Alexa with Vera every day but Sercomm? No. Not noticing issues due to having it though.

Sent from my SM-G930P using Tapatalk

Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: Dueckman on January 22, 2018, 11:02:40 pm
so is this not going to get fixed then?
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: SirVer on March 30, 2018, 12:53:21 pm
Just came across the sercos app today myself and found this thread.
Any change in the plan of forcing this app on us still?
If it's forced, at least mention it or hide it or something on the app screen so we don't try removing it over and over again.
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: HT Geek on April 29, 2018, 07:04:05 pm
Same here. The fact they haven't fixed in what? A year or so??? Is causing me to rethink the wisdom of going with a Vera product. This does not speak well of their developers and product management team.  :o

And why do I have to input a Captcha response and answer THREE questions on top of that to prove I'm not a bot. For Pete's Sake. That's strike 2.
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: Inzax on April 30, 2018, 08:08:59 am
The questions and what not go away quickly after a few posts...

I have given up on stability and the app issue.  The trick is once you find a stable version, stick with it.   That does not prevent things from breaking but it keeps you floating through most storms.
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: HT Geek on April 30, 2018, 04:30:57 pm
The questions and what not go away quickly after a few posts...

I have given up on stability and the app issue.  The trick is once you find a stable version, stick with it.   That does not prevent things from breaking but it keeps you floating through most storms.

I don't seem to be able to up-vote you yet, so THANK YOU for that response! :-)
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: Inzax on May 01, 2018, 06:43:01 pm
@HT Geek...smites preferred.  Going for the record.  Started with an "epic smite thread" a few years ago.

Hugs.
Title: Re: VeraPlus 1.7.3015 - Unable to remove apps
Post by: Don Phillips on May 01, 2018, 08:12:00 pm
Sorry, gave you a +1  ;D