Vera - Smarter Home Control Forum

General => Lock, Motion & Security Control => Topic started by: shward1 on October 13, 2017, 03:34:52 pm

Title: New issue with Schlage locks
Post by: shward1 on October 13, 2017, 03:34:52 pm
I have 3x BE468CAM605 locks and they had been working flawlessly for 3+ years.  With the latest FW (1.7.3231 & 1.7.3232, I have a VP and VE), I am seeing a new issue.

There are three methods to control the lock -
1. The thumbturn
2. The touch pad
3. Vera UI

If I use the thumbturn or Vera UI to either lock or unlock the status in Vera UI is properly updated indicating the new state, either locked or unlocked.  However, when I use the touch pad to lock or unlock the status in Vera UI is not updated.

I know for a fact this is a new issue.  I use PLEG to lock my doors at 11:00pm each evening.  My PLEG algorithm is basically -

IF(door closed AND unlocked) THEN lock

Since upgrading to the latest FW I've noticed the doors are not locked when I get up in the morning.  After some testing I found that the algorithm is reading that the door is already locked.  And, the reason for that is that I previously unlocked the door using the touch pad and the status didn't get updated properly.
Title: Re: New issue with Schlage locks
Post by: bobbydoedoe on October 14, 2017, 10:30:10 am
I am having the exact issue on the same lock after the firmware update.  Before the update, i have a scene setup where if the lock is locked from using the keypad, the preset will change to away.  and when the lock is unlocked by the correct PIN number, the lock will unarm the house.  Now the locks doesn't work that way anymore, instead it only reads the lock/unlock status based on manually locking/unlocking the lock.  this is really annoying Vera.  please fix
Title: Re: New issue with Schlage locks
Post by: Aziwoqpd on October 16, 2017, 02:18:06 am
Mine's broken as well. Any scenes I have that trigger based on PIN code index # don't work.
Title: Re: New issue with Schlage locks
Post by: gleech on October 16, 2017, 10:26:23 pm
Same here. If using the touch pad, the status doesn't change. I think the new firmware is the culprit.
Title: Re: New issue with Schlage locks
Post by: Aziwoqpd on October 16, 2017, 11:39:27 pm
I tried talking to tech support and they said it?s a known bug with schlage locks
Title: Re: New issue with Schlage locks
Post by: ALPrev on October 18, 2017, 01:58:09 pm
My Schlage lock is operating differently since the firmware upgrade to my Vera Lite yesterday. If a correct pin is entered from outside, the lock unlocks and my script runs to turn off my alarm. If the lock button on the keypad is pressed from outside, the lock locks and my script runs to turn on my alarm. It's been working correctly like this for years.

Since the firmware upgrade yesterday, the scripts now erroneously trigger if the lock is locked/unlocked using the inside knob.

Change the operation back to the way it was or give us additional means to ignore the state change when the inside lock knob is turned.
Title: Re: New issue with Schlage locks
Post by: bobbydoedoe on October 18, 2017, 06:57:41 pm
Below is what i got from Vera regarding this issue:

Thank you for contacting Vera Customer Care

We are sorry you got this issue, we have been told by our development team that is is known bug we have on this current Version of the firmware 7.0.23 however as we are aware of the situation our development team is already working on it and it should be solve ASAP but we do not have an ETA yet.

Please keep an eye on our social media channels. forum and release notes as once we solve the bug, we will let the customers know over the them

Thank you for understanding
Regards

Title: Re: New issue with Schlage locks
Post by: gleech on October 19, 2017, 05:26:41 pm
Here's what I got, take note the link they gave is for the Vera Edge firmware.

Hello,

Thank you for contacting Vera Customer Care!

This issue was already reported to our development team and a fix should be deployed as soon as possible, but until then you would be able to downgrade the unit to the previous version and then restore a backup on it before its upgrade for all the devices to be back.
To downgrade the unit please follow the steps below

- connect to Vera?s interface
- then go to Settings and select Firmware
- and copy paste the Firmware URL for your Vera model in the firmware field and hit ?download?.

http://dl.mios.com/rl/BETA/722/mt7620a_Luup_ui7-1.7.3014-en-mios.squashfs

- when prompted select to downgrade your unit with ?Keep current settings and configuration.?
- the downgrade can take up to 15-20 minutes and you shouldn?t unplug Vera in that time

Let me know how it goes and I get back to you,
Regards,
Title: Re: New issue with Schlage locks
Post by: homeuser on October 19, 2017, 09:39:12 pm
Wish I had read this thread before upgrading FW and spending 2 days disconnecting and reconnecting my lock!!!!


What is you model? will this FW link work with VeraLite?

Here's what I got, take note the link they gave is for the Vera Edge firmware.

Hello,

Thank you for contacting Vera Customer Care!

This issue was already reported to our development team and a fix should be deployed as soon as possible, but until then you would be able to downgrade the unit to the previous version and then restore a backup on it before its upgrade for all the devices to be back.
To downgrade the unit please follow the steps below

- connect to Vera?s interface
- then go to Settings and select Firmware
- and copy paste the Firmware URL for your Vera model in the firmware field and hit ?download?.

http://dl.mios.com/rl/BETA/722/mt7620a_Luup_ui7-1.7.3014-en-mios.squashfs

- when prompted select to downgrade your unit with ?Keep current settings and configuration.?
- the downgrade can take up to 15-20 minutes and you shouldn?t unplug Vera in that time

Let me know how it goes and I get back to you,
Regards,
Title: Re: New issue with Schlage locks
Post by: gleech on October 20, 2017, 10:34:53 am
Don't use my link, I have Vera Edge and UI7. I believed the old firmware for vera lite is 1.7.963

http://support.getvera.com/customer/en/portal/articles/2846009-ui7-%E2%96%BE-software-update-%E2%96%BE-version-7-0-22-%E2%96%BE-august-3-2017

Note sure how to get the proper link for vera lite firmware, I tried substituting the firmware number on my link with the vera lite firmware number but its not working.


Wish I had read this thread before upgrading FW and spending 2 days disconnecting and reconnecting my lock!!!!


What is you model? will this FW link work with VeraLite?

Here's what I got, take note the link they gave is for the Vera Edge firmware.

Hello,

Thank you for contacting Vera Customer Care!

This issue was already reported to our development team and a fix should be deployed as soon as possible, but until then you would be able to downgrade the unit to the previous version and then restore a backup on it before its upgrade for all the devices to be back.
To downgrade the unit please follow the steps below

- connect to Vera?s interface
- then go to Settings and select Firmware
- and copy paste the Firmware URL for your Vera model in the firmware field and hit ?download?.

http://dl.mios.com/rl/BETA/722/mt7620a_Luup_ui7-1.7.3014-en-mios.squashfs

- when prompted select to downgrade your unit with ?Keep current settings and configuration.?
- the downgrade can take up to 15-20 minutes and you shouldn?t unplug Vera in that time

Let me know how it goes and I get back to you,
Regards,
Title: Re: New issue with Schlage locks
Post by: homeuser on October 21, 2017, 11:49:39 am
Thanks. I have contacted tech support to see if they can give me a working FW until they get the lock working again. I will post the link for VeraLite if they send it.
Title: Re: New issue with Schlage locks
Post by: homeuser on October 25, 2017, 02:53:23 pm
Vera responded and sent me a link to the previous Firmware for VeraLite


Quote
Hello,

This is the link for the Prior firmware. http://download.mios.com/release/BETA/722/rt3662_Luup_ui7-1.7.963-en-mios.squashfs  . We cant guarantee you that this will work but you can try. As we told you our team of Engineers is working as soon as we have the solution available we will release it over our page. http://support.getvera.com/customer/en/portal/topics/666697-release-notes/articles.
Regards,


I was able to install it and then restore a backup. The lock is now triggering scenes which include push notifications.

Now I have to reconnect alexa
Title: Re: New issue with Schlage locks
Post by: fsa317 on October 25, 2017, 03:05:53 pm
I'm not sure if I'm having the same issue or not, but sometime recently my Schlage lock stopped responding to pretty much anything from my VERA UI.  If I try to lock or unlock via the Vera UI it doesn't work at all.

I have a veralite w/ a Schlage Connect lock. 
Title: Re: New issue with Schlage locks
Post by: Dansker on October 29, 2017, 04:50:23 am
I am having this problem as well, 7 locks. All BE469NX.
I do get correct status when lock takes place from keyboard, but unlock from keyboard still show locked.
Pretty important the locks work properly again...
Title: Re: New issue with Schlage locks
Post by: edgebinary on October 29, 2017, 12:29:14 pm
I'm having the same issue. Scenes from certain PINs don't trigger anymore. This happened the day I upgraded.
Title: Re: New issue with Schlage locks
Post by: bobbydoedoe on November 21, 2017, 02:17:35 pm
Chatted with Vera Support, and they gave me a link to downgrade my firmware.  So everything is back to how it should be.  Give Vera support ring for the firmware downgrade procedure
Title: Re: New issue with Schlage locks
Post by: Dansker on November 21, 2017, 02:34:40 pm
Does Vera/Alexa interface work with the previous release???
Title: Re: New issue with Schlage locks
Post by: gibby on November 21, 2017, 03:09:42 pm
Mine's broken as well. Any scenes I have that trigger based on PIN code index # don't work.

Guess I won't be upgrading my firmware...
Title: Re: New issue with Schlage locks
Post by: Nameless on November 22, 2017, 12:15:43 am
Does Vera/Alexa interface work with the previous release???

I'm avoiding firmware updates and am 2 releases behind on my Vera Plus. Alexa can still check my lock status and lock the door if asked.
Title: Re: New issue with Schlage locks
Post by: Sammy2 on November 27, 2017, 12:04:49 pm
I just ordered three of these locks and am installing this week. I'm on f/w ver  1.7.3232 on VeraPlus.

I created a backup the day I upgraded so I suppose I can just restore that back up?
Title: Re: New issue with Schlage locks
Post by: melsman on November 30, 2017, 12:27:19 am
Add me to the list of people with Schlege lock pin#'s that won't trigger scenes anymore.  Problem is that I just completed my move from a UI5 VeraLite to a newly-upgraded-FW UI7 Vera Edge, so I have no 'previous UI7 firmware back-up' to restore to. Guess I'll be contacting Vera support.

Just more excitement migrating from UI5 to UI7 from those wacky guys at MCV.

Melsman
Title: Re: New issue with Schlage locks
Post by: Dansker on November 30, 2017, 01:10:02 am
Well, the previously working interface to Schlage door locks is now broken.

I'd like to suggest this is the time for a quick fix. Apple fixed their open root door problem is a few days.
Title: Re: New issue with Schlage locks
Post by: Sammy2 on November 30, 2017, 11:02:26 am
I have installed two out of the three locks I got and it seems that sending a Z-Wave Lock command is sometimes unsuccessful.. not that it tells me there's an issue just that it doesn't report back whether or not the door is locked. In short testing after installation, it is sometimes locked and sometimes not locked yet it is reporting it is unlocked or it will report back a few minutes later that it is locked if it is.

Also, while on the subject of PIN codes, there's a screen for that in the lock settings in Vera but where's the instructions? It shows **** whether or not I click on "Show PINs in the clear". Also, What's the "Restrictions" setting for?

Thanks!
Title: Re: New issue with Schlage locks
Post by: Sammy2 on December 01, 2017, 05:54:33 pm
I see this on the f/w page:


"Note: Firmware DOWNGRADE is not supported with 'Keep my current settings and configuration'. In order to go back to an older firmware version do a 'Restore to a factory default state' and then restore a backup from that specific firmware version."


Should I instead do a restore from before the f/w upgrade? If so, what date would I chose? I am pretty sure I downloaded the backup file to my laptop before upgrading the f/w as that is my normal practice when new Vera f/w rolls out.



Sent from my SM-G930P using Tapatalk

Title: Re: New issue with Schlage locks
Post by: Sammy2 on December 01, 2017, 05:57:38 pm
From Vera:

Quote
Thank you for contacting Vera Home Control support.

Unfortunately, the latest firmware version release has been presenting some issues with the Schlage door locks, due that they are not updating the information correctly within the controller and also are not polling the nodes properly unless a manual command is sent.

We recommend you to downgrade to the previous stable version and keep it until we found a proper solution, in order to solve the situation with these door locks.

Here is the link to the stable firmware version, you can paste it in the firmware tab in the first option available and then click on the download button:

- 7.22 https://dl.mios.com/rl/722/mt7621_Luup_ui7-1.7.3015-en-mios.squashfs

If you could have any other additional questions, please do not hesitate to contact us again.

Regards, 

Juan David ▾ Customer Care Advocate 
Vera Control, Ltd. ▾ Smarter Home Control

They have yet to respond to my questions in the post above so I'm asking here.

Thanks

Sent from my SM-G930P using Tapatalk

Title: Re: New issue with Schlage locks
Post by: Sammy2 on December 04, 2017, 01:41:29 pm
I went ahead and applied the firmware sent to me in the email and in the post above to my VeraPlus on UI7. All my settings came over but every time I log in I get a f/w update notification which is annoying. Any way to make that go away?

Also, when I send a Lock Command from Vera, I hear the motor inside the lock making noise but the lock does not lock. On sending an Unlock Command from Vera, it does retract the bolt but not quite far enough to allow the door to be opened. Is there some adjustment to make? When locked it always (most of the time) reports back the bolt was not extended all the way too. The lock extends the bolt then extracts it. Not sure how to fix this.
Title: Re: New issue with Schlage locks
Post by: Priest on December 04, 2017, 05:53:15 pm
I went ahead and applied the firmware sent to me in the email and in the post above to my VeraPlus on UI7. All my settings came over but every time I log in I get a f/w update notification which is annoying. Any way to make that go away?

Also, when I send a Lock Command from Vera, I hear the motor inside the lock making noise but the lock does not lock. On sending an Unlock Command from Vera, it does retract the bolt but not quite far enough to allow the door to be opened. Is there some adjustment to make? When locked it always (most of the time) reports back the bolt was not extended all the way too. The lock extends the bolt then extracts it. Not sure how to fix this.

There is a function on install where it checks all of this and adjusts.  I believe you can go into programming to make it do it again.  Also make sure the bolt is not dragging in the plate making the lock work hard to throw the bolt.  I had to chisel out some wood to clearance the hole behind the plate.  If you dont do the setup and let it run it's program, the bolt throw will be messed up.  If the screws are too tight and the lock binds up while moving in the door, it will mess up the routine as well.

manual for mine
 https://www.schlage.com/content/dam/sch-us/documents/pdf/installation-manuals/P516-872.pdf

Factory reset:
1. Disconnect the batteries. See Install the
Batteries.
2. Press and hold the Schlage Button.
3. While holding the Schlage Button, reconnect
the batteries.
4. Release the Schlage Button.
5. The inside indicator and green check will blink if
the Factory Default Reset is successful.
6. If you are moving the lock to a new door, install the lock on that
door before continuing.
7. To check that the lock was reset, press the Schlage Button and
enter one of the Default User Codes. If the reset was successful, the
Default User Codes will unlock the deadbolt.
L The lock must be set up again after the reset is complete (see
Step 7 Set up the Lock).
L Z-Wave network settings are maintained through Factory Default
Reset.

Step 7
1. Open the door if it is not already open.
2. Press the Schlage button first to enable the
backlight.
3. Enter one of the Default User Codes into the
lock (see front of instructions).
4. The lock will perform a setup routine. Wait
until the bolt stops moving before continuing.
Title: Re: New issue with Schlage locks
Post by: Sammy2 on December 04, 2017, 06:09:52 pm
I went ahead and applied the firmware sent to me in the email and in the post above to my VeraPlus on UI7. All my settings came over but every time I log in I get a f/w update notification which is annoying. Any way to make that go away?

Also, when I send a Lock Command from Vera, I hear the motor inside the lock making noise but the lock does not lock. On sending an Unlock Command from Vera, it does retract the bolt but not quite far enough to allow the door to be opened. Is there some adjustment to make? When locked it always (most of the time) reports back the bolt was not extended all the way too. The lock extends the bolt then extracts it. Not sure how to fix this.

There is a function on install where it checks all of this and adjusts.  I believe you can go into programming to make it do it again.  Also make sure the bolt is not dragging in the plate making the lock work hard to throw the bolt.  I had to chisel out some wood to clearance the hole behind the plate.  If you dont do the setup and let it run it's program, the bolt throw will be messed up.  If the screws are too tight and the lock binds up while moving in the door, it will mess up the routine as well.

manual for mine
 https://www.schlage.com/content/dam/sch-us/documents/pdf/installation-manuals/P516-872.pdf

Factory reset:
1. Disconnect the batteries. See Install the
Batteries.
2. Press and hold the Schlage Button.
3. While holding the Schlage Button, reconnect
the batteries.
4. Release the Schlage Button.
5. The inside indicator and green check will blink if
the Factory Default Reset is successful.
6. If you are moving the lock to a new door, install the lock on that
door before continuing.
7. To check that the lock was reset, press the Schlage Button and
enter one of the Default User Codes. If the reset was successful, the
Default User Codes will unlock the deadbolt.
L The lock must be set up again after the reset is complete (see
Step 7 Set up the Lock).
L Z-Wave network settings are maintained through Factory Default
Reset.

Step 7
1. Open the door if it is not already open.
2. Press the Schlage button first to enable the
backlight.
3. Enter one of the Default User Codes into the
lock (see front of instructions).
4. The lock will perform a setup routine. Wait
until the bolt stops moving before continuing.

I was just reading all this in the manual but did not see that Z-Wave settings would be maintained after doing a factory reset. This is good as including them again would require dragging the controller around the house with a long ethernet cable, or at least one which is quite a distance from the controller.

I will recheck but there were no clearance issues when moving the bolt with a flat head screwdriver as indicated in the installation manual. I think that I failed to do parts 3 and 4 of step 7 properly, messing up every thing else.

I've noticed another weird thing.. These locks were never installed under the firmware previous to October and after rolling back the f/w with the link provided to my by Vera they say they are Poly Control Dana Locks even though Schlage is available in Devices > Add New Device > Locks.
Title: Re: New issue with Schlage locks
Post by: Priest on December 04, 2017, 06:17:04 pm
Hmmm... my front door was installed multiple firmware versions ago and I dont remeber what I installed it as. I later upgraded and am on the firmaware that was new somewhere around April and have not upgraded to the newest....

I then installed the Basement lock while on this firmware.  Both of mine just say Door Lock
Title: Re: New issue with Schlage locks
Post by: Sammy2 on December 04, 2017, 06:29:24 pm
Hmmm... my front door was installed multiple firmware versions ago and I dont remeber what I installed it as. I later upgraded and am on the firmaware that was new somewhere around April and have not upgraded to the newest....

I then installed the Basement lock while on this firmware.  Both of mine just say Door Lock

I notified Vera Support of this and will report back what they say.
Title: Re: New issue with Schlage locks
Post by: Sammy2 on December 05, 2017, 10:03:54 am

There is a function on install where it checks all of this and adjusts.  I believe you can go into programming to make it do it again.  Also make sure the bolt is not dragging in the plate making the lock work hard to throw the bolt.  I had to chisel out some wood to clearance the hole behind the plate.  If you dont do the setup and let it run it's program, the bolt throw will be messed up.  If the screws are too tight and the lock binds up while moving in the door, it will mess up the routine as well.

manual for mine
 https://www.schlage.com/content/dam/sch-us/documents/pdf/installation-manuals/P516-872.pdf

Factory reset:
1. Disconnect the batteries. See Install the
Batteries.
2. Press and hold the Schlage Button.
3. While holding the Schlage Button, reconnect
the batteries.
4. Release the Schlage Button.
5. The inside indicator and green check will blink if
the Factory Default Reset is successful.
6. If you are moving the lock to a new door, install the lock on that
door before continuing.
7. To check that the lock was reset, press the Schlage Button and
enter one of the Default User Codes. If the reset was successful, the
Default User Codes will unlock the deadbolt.
L The lock must be set up again after the reset is complete (see
Step 7 Set up the Lock).
L Z-Wave network settings are maintained through Factory Default
Reset.

Step 7
1. Open the door if it is not already open.
2. Press the Schlage button first to enable the
backlight.
3. Enter one of the Default User Codes into the
lock (see front of instructions).
4. The lock will perform a setup routine. Wait
until the bolt stops moving before continuing.

Factory Reset worked, preserving Z-Wave settings. All is well now with the exception of the wreath hanger on the top of the front door making the strike plate slightly rub the lock bolt. I will need to adjust this slightly to fix but it does lock using the schlage button on the keypad and with the turn knob on the inside.

Thank you for your assistance, @Priest!
Title: Re: New issue with Schlage locks
Post by: Priest on December 05, 2017, 10:08:03 am
Not a problem, glad it worked out
Title: Re: New issue with Schlage locks
Post by: Sammy2 on December 12, 2017, 04:14:15 pm
So, I rolled back to f/w 1.7.3015 to fix the Schlage Lock issue but was annoyed with having to say, "No" to a firmware upgrade every time I logged in. Vera Support said they'd hide this annoyance for me which they thought they did but they did not. I asked again and after not being able to access my Vera for a good portion of the morning when I finally logged back in I find I'm on f/w 1.7.3232 again. Not too pleased about that as now my locks will be a mess again.

Vera, GET IT TOGETHER.
Title: Re: New issue with Schlage locks
Post by: Sammy2 on December 13, 2017, 07:47:12 am
Update..

I remain on f/w 3222 but the locks have changed from Door Locks back to Poly Control Danalocks and they actually function as expected reporting status from using the thumb turn and key pad.

Interesting.
Title: Re: New issue with Schlage locks
Post by: Priest on December 13, 2017, 10:29:36 am
Update..

I remain on f/w 3222 but the locks have changed from Door Locks back to Poly Control Danalocks and they actually function as expected reporting status from using the thumb turn and key pad.

Interesting.

That is interesting
Title: Re: New issue with Schlage locks
Post by: edgebinary on December 13, 2017, 04:15:00 pm
Has anyone tried the new beta upgrade firmware released a few days ago? Has this issue been resolved?
Title: Re: New issue with Schlage locks
Post by: Sammy2 on December 14, 2017, 07:01:10 pm
Has anyone tried the new beta upgrade firmware released a few days ago? Has this issue been resolved?

Nope but I'm on 3222 and it is working as expected but the locks show as Poly Control Danalocks.. Weirdest thing. I'm not upgrading until you do!
Title: Re: New issue with Schlage locks
Post by: Sorin on December 20, 2017, 08:23:34 am
Hello people,

Looking through development logs I see that the devs have clocked a lot of hours on this matter. Even tho, at first sight, it seems an "easy fix" and we can always "roll back", it really more than that. Not sure how to say it without pointing fingers but I'll give it a shot.

Z-Wave as technology had a pretty bumpy start, and although the main idea behind Z-wave is "standardization", many vendors tend to implement specs differently, instead of adhering to standardization. For the sake of situations like this, when a certain, very common device, has some issues, we usually put a lot of work in simply making vendor specific hacks just to "have it working". This is not good for stability and we are trying the best we can to encourage standardization and adhere to it. We are closely working with all these vendors for the best integration possible, but things don't always go as fast as we like.

This being said, there is still some work to do, to have Schlage locks back on track, and we apologize for the situation, and to everyone affected by this. As a temporary solution, you can keep your unit on fw UI7 ▾ Software Update ▾ Version 7.0.22 (1.7.963/1.7.3014/1.7.3015/1.7.3016).

We hope to bring you some good news in Q1 2018, with the next firmware release of 7.0.26

Thanks everyone.
Title: Re: New issue with Schlage locks
Post by: Sammy2 on December 20, 2017, 10:52:48 am
Here's what happened for me..

I was on f/w .3222 with my VeraPlus when I installed the locks. They behaved just as indicated in this thread. CS sent me a link for f/w .3015 which I installed.

After this my Schlage locks showed up as Category "Poly-Control Danalocks" but worked correctly and in the Advanced Tab they are listed as Schlage BE469NX.

Then the prompt to upgrade my firmware got annoying so I asked CS to remove the prompt. When they finished I was back on f/w .3232 but the locks worked even though they were categorized incorrectly.

I checked today and they are under Category "Locks" and I don't get the prompt to upgrade from f/w .3232 to .3453.

Right now I'm going to stay put but I find this disheartening for something so critical to security as door locks to be such a mess.

Sent from my SM-G930P using Tapatalk

Title: Re: New issue with Schlage locks
Post by: Sammy2 on December 20, 2017, 10:54:04 am
"We hope to bring you some good news in Q1 2018, with the next firmware release of 7.0.26"

Ring Doorbells?

Sent from my SM-G930P using Tapatalk

Title: Re: New issue with Schlage locks
Post by: Sammy2 on December 20, 2017, 11:15:39 am
Correction:

I am now getting the nag to upgrade the f/w. Not going to fix what isn't broken.

Sent from my SM-G930P using Tapatalk

Title: Re: New issue with Schlage locks
Post by: gleech on December 21, 2017, 09:21:20 am
So anyone tried to update on the new firmware? Could you tell your experience on how the lock behaves? I'm still on FW 3014 on veraedge.

I'm in a situation where if I upgrade, my Fibaro FGS-223 relay will work fine, but not sure if the Schlage will behaves properly, and if I don't upgrade, the Schlage works find but the Fibaro won't.
Title: Re: New issue with Schlage locks
Post by: Sammy2 on December 21, 2017, 10:36:29 am
So anyone tried to update on the new firmware? Could you tell your experience on how the lock behaves? I'm still on FW 3014 on veraedge.

I'm in a situation where if I upgrade, my Fibaro FGS-223 relay will work fine, but not sure if the Schlage will behaves properly, and if I don't upgrade, the Schlage works find but the Fibaro won't.

Lots of issues reported in the newest f/w and Vera stated it doesn't address the Schlage issue. I'm staying put where I am right now until this is all ironed out.
Title: Re: New issue with Schlage locks
Post by: gibby on December 21, 2017, 03:09:43 pm
So anyone tried to update on the new firmware? Could you tell your experience on how the lock behaves? I'm still on FW 3014 on veraedge.

I'm in a situation where if I upgrade, my Fibaro FGS-223 relay will work fine, but not sure if the Schlage will behaves properly, and if I don't upgrade, the Schlage works find but the Fibaro won't.

Lots of issues reported in the newest f/w and Vera stated it doesn't address the Schlage issue. I'm staying put where I am right now until this is all ironed out.

Same here, but it is sad that everytime I login it takes to me the upgrade page automatically.
Title: Re: New issue with Schlage locks
Post by: gleech on December 21, 2017, 03:28:41 pm
Thank you the input. I will also stay put too. I'd rather have the Schlage working properly than my Fibaro relay.
Title: Re: New issue with Schlage locks
Post by: bobbydoedoe on January 10, 2018, 09:57:51 am
I am running the beta (Version 7.0.25b) on vera secure.  I have my schlage lock to arm/disarm if the keypad was used to lock/unlock.  and no action if the schlage was unlocked or lock  by turning the knob manually and this is what i observe:

*the lock arm/disarm properly when the keypad is used to either lock or unlock, so i am happy with that
*BUT, when the schlage is unlock/lock manually from the inside, Vera treats it the same as if i were unlock/lock by using the keypad.
 Therefore, it arms/disarm in addition to unlocking/locking.  really annoyed about this and this did not happen in the Oct firmware
*schlage will not arm/disarm if i were to lock/unlock the schlage via the vera portal

I haven't try to repair the lock yet after the firmware change as i am about to give up on Vera all together go elsewhere

I would stay with the Oct firmware if you want the lock to function properply
Title: Re: New issue with Schlage locks
Post by: Sorin on January 10, 2018, 11:25:15 am
FULL Schlage locks fix will be included with 7.25 FINAL, which is around the corner.
Thank you everyone for the patience.
Title: Re: New issue with Schlage locks
Post by: Sammy2 on January 10, 2018, 11:38:15 am
FULL Schlage locks fix will be included with 7.25 FINAL, which is around the corner.
Thank you everyone for the patience.
It would seem the beta doesn't address the issue? Is it to roll to release untested?

Sent from my SM-G930P using Tapatalk

Title: Re: New issue with Schlage locks
Post by: bobbydoedoe on January 11, 2018, 11:05:43 am
any est date of the roll out date of the final 7.25 firmware? 
Title: Re: New issue with Schlage locks
Post by: ZuluWhiskey on January 15, 2018, 07:18:07 pm
Looks like it's rolling out:

http://support.getvera.com/customer/en/portal/articles/2912913

I got the dreaded ""ERROR: Z-Wave network failed to go into learn mode. Please wait 1 minute and try again." after updating to 1.7.3232.

Vera mods, does this firmware fix that?  Thanks.
Title: Re: New issue with Schlage locks
Post by: Sorin on January 16, 2018, 05:04:26 am

*the lock arm/disarm properly when the keypad is used to either lock or unlock, so i am happy with that
*BUT, when the schlage is unlock/lock manually from the inside, Vera treats it the same as if i were unlock/lock by using the keypad.
 Therefore, it arms/disarm in addition to unlocking/locking.  really annoyed about this and this did not happen in the Oct firmware
*schlage will not arm/disarm if i were to lock/unlock the schlage via the vera portal



Hello there, I'm a bit confused by the arming/disarming part, but I want to understand more. I believe we are talking about some scenes that have the lock as trigger and are supposed to arm/disarm some sensors ?
Do you have an existing ticket with our Customer Care team? if not, would you please log one, and make reference to this topic so we can look into this issue and address it?
Title: Re: New issue with Schlage locks
Post by: Sammy2 on January 16, 2018, 07:36:51 am
@Sorin M.

I am trying to get PLEG to automatically arm my house into away mode when any lock button is pressed but Vera is not reporting the status of the locks (I'm on v7.0.23 on my VeraPlus and for whatever reason my Schage Locks are reported as PolyControl Danalocks when they are not). I think this is causing my Logic not to work.

http://forum.micasaverde.com/index.php/topic,53862.msg340213.html#msg340213

Also, I see that issues with Schlage Locks (and FortrezZ water sensors) are reported here:

http://forum.micasaverde.com/index.php/topic,54146.msg340350.html#msg340350
Title: Re: New issue with Schlage locks
Post by: Sammy2 on January 17, 2018, 12:22:19 pm

*the lock arm/disarm properly when the keypad is used to either lock or unlock, so i am happy with that
*BUT, when the schlage is unlock/lock manually from the inside, Vera treats it the same as if i were unlock/lock by using the keypad.
 Therefore, it arms/disarm in addition to unlocking/locking.  really annoyed about this and this did not happen in the Oct firmware
*schlage will not arm/disarm if i were to lock/unlock the schlage via the vera portal



Hello there, I'm a bit confused by the arming/disarming part, but I want to understand more. I believe we are talking about some scenes that have the lock as trigger and are supposed to arm/disarm some sensors ?
Do you have an existing ticket with our Customer Care team? if not, would you please log one, and make reference to this topic so we can look into this issue and address it?

I upgraded this morning to the latest f/w 7.3501 and my locks are still not reporting status when manually locked. This is critical for proper implementation of PLEG to set the house mode to Away upon locking a door. This f/w seems to have not fixed this issue. Additionally, My VeraPlus will set itself to Home Mode all by itself after a minute or two even when I click Away. This is not good at all.
Title: Re: New issue with Schlage locks
Post by: Sammy2 on January 18, 2018, 10:03:48 am
I'm still having issues (http://forum.micasaverde.com/index.php/topic,53862.msg340825.html#msg340825) with proper reporting of Lock Status even though I've been rolled back to f/w 7.3015.

Is anyone else still experiencing this problem?
Title: Re: New issue with Schlage locks
Post by: Sammy2 on January 18, 2018, 07:05:19 pm
Alternatively, has the v7.3051 worked to fix issues with Schlage Locks?
Title: Re: New issue with Schlage locks
Post by: ALPrev on January 21, 2018, 11:03:55 pm
I finally gave up after using Vera equipment for a number of years. I simply wasn't willing to spend any more time trying to make this work. I need something that just works...all the time. And something that the release of untested software doesn't cause me hours upon hours of maintenance.

I uninstalled my Veralite and replaced it with a Samsung SmartThings hub. All my devices were recognized and with very little effort my Schlage lock is now working like it's supposed to. Four weeks in and I've had no major problems. Like everything else, there was a short learning curve, but the software appears to be solid and the mobile apps (iphone and android) are logical and work consistently well.

Title: Re: New issue with Schlage locks
Post by: melsman on January 27, 2018, 01:33:07 am
I am happy to verify that firmware v. 1.7.3500 on my Vera Edge solved the Schlage pin code error that I had reported earlier in this thread. (Reply #20)  Vera once again activates a scene properly when a pin code is entered and indicates properly in the UI.  :)

(Lock type - Schlage Connect BE469NX)

Melsman
Title: Re: New issue with Schlage locks
Post by: taema on July 10, 2018, 01:25:50 pm
The latest firmware update seems to have broken something again. Vera can control the lock, but it doesn?t report manual lock/unlocks via the lever or locking/unlocking via the lock?s keypad.
Title: Re: New issue with Schlage locks
Post by: Sammy2 on July 10, 2018, 03:02:58 pm
The latest firmware update seems to have broken something again. Vera can control the lock, but it doesn?t report manual lock/unlocks via the lever or locking/unlocking via the lock?s keypad.

Mine does. I'll check again and report back to be sure.
Title: Re: New issue with Schlage locks
Post by: taema on July 10, 2018, 03:09:56 pm
The latest firmware update seems to have broken something again. Vera can control the lock, but it doesn?t report manual lock/unlocks via the lever or locking/unlocking via the lock?s keypad.

Mine does. I'll check again and report back to be sure.
Thanks! I didn?t get into any in depth troubleshooting other than a reboot of my Vera and removing/reinstalling he batteries in the deadbolt after about 30 seconds. My setup isn?t very complicated, and when things stopped working the last time, the firmware update got things working again without me doing anything, which is why I?m leaning towards this being due to something other than user error.
Title: Re: New issue with Schlage locks
Post by: anthonyris on July 10, 2018, 08:10:55 pm
Ditto, Schlage Deadbolt on a Vera Plus on 1.7.3831 no longer recognizes/reports keypad PINs.

I have several scenes that run when specific PINs are entered: lua script welcoming people home by name, playing a sound, etc. Those scenes no longer trigger. they?ve been running for better part of 2 years.

Scenes that only require reporting of door being unlocked still work (lights turning on).

Model: Schlage BE469NX
FW_Ver: Main_6.8

The latest firmware update seems to have broken something again. Vera can control the lock, but it doesn?t report manual lock/unlocks via the lever or locking/unlocking via the lock?s keypad.
Title: Re: New issue with Schlage locks
Post by: taema on July 19, 2018, 10:46:16 am
Ditto, Schlage Deadbolt on a Vera Plus on 1.7.3831 no longer recognizes/reports keypad PINs.

I have several scenes that run when specific PINs are entered: lua script welcoming people home by name, playing a sound, etc. Those scenes no longer trigger. they?ve been running for better part of 2 years.

Scenes that only require reporting of door being unlocked still work (lights turning on).

Model: Schlage BE469NX
FW_Ver: Main_6.8

The latest firmware update seems to have broken something again. Vera can control the lock, but it doesn?t report manual lock/unlocks via the lever or locking/unlocking via the lock?s keypad.

The latest firmware update from this week doesn?t seem to have changed anything.