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General => Upgrading => Topic started by: veraedge on February 18, 2018, 08:42:35 pm

Title: How to Upgrade VeraEdge without Internet Access??
Post by: veraedge on February 18, 2018, 08:42:35 pm
Hi All,
I been a long time lurker here since I picked up a couple of VeraEdge devices to manage some z-wave switches. As the subject ask, I am looking for the method of updating the VeraEdge I have at a remote location that does not have internet. I have search throughout the forum and could not find a solution. Also, when I contact Vera support, they keep telling me they cannot see my device (obviously as it has no internet) and that it must be connected for them to help.

So what I am asking here are:
1. Is there a link available to download the latest Vera firmware?
2. Can I upload the firmware to the VeraEdge from my laptop?
Title: Re: How to Upgrade VeraEdge without Internet Access??
Post by: Sorin on March 06, 2018, 05:55:18 am
Hi there,

I didn't find an existing ticket using your email address used to register on the forum. It's not as easy to upgrade the firmware manually without internet connectivity, but it's possible and our Customer Care team can explain what's needed.