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General => Getting Started & Initial Setup => Topic started by: Falcogeorge on March 02, 2018, 06:27:19 pm

Title: Door sensor in app vs UI
Post by: Falcogeorge on March 02, 2018, 06:27:19 pm
Noob question. I did search.. honest.

I have a Figaro FGK101. It works basically ok (apart from reporting tamper every time it opens, which I believe is in the queue to be fixed).
In the web UI I can see it?s state but in the iOS app it doesn?t display state. Is this typical?
A bit annoying if I just look at devices to see if the door is open or not.
There are ways around it I guess but it seems silly to not have it as a basic function.
Title: Re: Door sensor in app vs UI
Post by: kwieto on March 07, 2018, 04:17:27 am
Check device category and subcategory parameters. Probably they are wrong and mobile app doesn't see it correctly.
Title: Re: Door sensor in app vs UI
Post by: bogdanf on August 27, 2018, 04:10:50 am
If this is still an on-going issue, please submit a trouble ticket (support@getvera.com).
To speed up the things, make sure to have the remote access enabled on the unit and provide the access codes.