Vera - Smarter Home Control Forum

General => Temperature Monitoring & HVAC Control => Topic started by: rlmalisz on June 01, 2011, 01:56:11 pm

Title: Honeywell TH8320ZW1000 thermostat...
Post by: rlmalisz on June 01, 2011, 01:56:11 pm
There was some chatter about these after some tech show early this year.  We have a hybrid system in our house--natural gas emergency heat, heat pump for 95% of the time.   I had contacted our HVAC installer about chasing down a pair of these--we have a two-zone system, and these would basically be drop-in replacements for the Honeywell Vision Pro TH8320 guys we have now, with the Z-wave added in.

He got back to me yesterday--he said he was told that at this point, Honeywell plans to distribute these solely through utility companies.  My surmise is that they intend to have them play with Z-wave enabled smart meters, so utilities can use them to tweak consumer 'stat settings to avoid ugly peak loads.

Our utility company is a PUD, so I gave them a call.  It's nice being in a PUD--our rates are about half what folks outside our district pay Portland General Electric.  And the folks running the place are neighbors who are responsive to us, rather than to distant shareholders.  Anyway, their person who does this sort of thing is going to chase us down info on getting a pair, if he can.  He asked if we'd be up for them installing a companion Z-wave enabled electric meter on their nickel, as an experiment.  They'd have no way or plans to control the meter, but if they decided to roll them out broadly later, they'd have learned some stuff from us.

Just providing this as a data-point.

--Richard
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: Cherokee180c on June 22, 2011, 12:18:21 pm
What ever happened? Did you get this unit installed? 

I just replaced my Vision IAQ Stat with the Prestige HD unit to get the remote control for controlling off the upstairs temperature at night.  It works great, but real stupid as you can't memorize the fact that during Sleep time in the schedule you want to control off the remote temp, so every night I need to manually flip it.  I am hoping they come out with a Zwave Prestige unit so I only have to change the main unit and can keep the unit at the furnace/outdoor sensor/and remote.  I posted to find out if anyone is already doing this using a Zwave thermostat and 3-1 sensor for the remote room,  but no responses yet. 
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: rlmalisz on June 22, 2011, 01:43:43 pm
What ever happened? Did you get this unit installed? 

I just replaced my Vision IAQ Stat with the Prestige HD unit to get the remote control for controlling off the upstairs temperature at night.  It works great, but real stupid as you can't memorize the fact that during Sleep time in the schedule you want to control off the remote temp, so every night I need to manually flip it.  I am hoping they come out with a Zwave Prestige unit so I only have to change the main unit and can keep the unit at the furnace/outdoor sensor/and remote.  I posted to find out if anyone is already doing this using a Zwave thermostat and 3-1 sensor for the remote room,  but no responses yet. 

Have not heard back from the city yet.  I expect the response to come back some time next month.  I didn't ask them to kill themselves trying to find this.  I'd be pretty happy if I could have a pair of these installed by mid-October.

--Richard
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: rlmalisz on July 02, 2011, 12:00:11 pm
So they don't appear to have them yet, but SmartHome now has a page for these, so they are likely to be forthcoming:

http://www.smarthome.com/300672/Honeywell-TH8320ZW1000-U-Z-Wave-Touchscreen-Thermostat/p.aspx

--Richard
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: rlmalisz on July 15, 2011, 11:22:32 am
So they don't appear to have them yet, but SmartHome now has a page for these, so they are likely to be forthcoming:

http://www.smarthome.com/300672/Honeywell-TH8320ZW1000-U-Z-Wave-Touchscreen-Thermostat/p.aspx

--Richard


Supposed to have them in stock on Monday.  I've ordered two, and will report back as the fight continues...

--Richard
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: rlmalisz on July 22, 2011, 07:39:59 pm
So they don't appear to have them yet, but SmartHome now has a page for these, so they are likely to be forthcoming:

http://www.smarthome.com/300672/Honeywell-TH8320ZW1000-U-Z-Wave-Touchscreen-Thermostat/p.aspx

--Richard


Supposed to have them in stock on Monday.  I've ordered two, and will report back as the fight continues...

--Richard


Got mail from them last week, saying they would now be "in stock" next Wednesday.  Got mail from them
today that "the manufacturer has discontinued this item", and that they were issuing me a refund.  I find
it highly unlikely that Honeywell is discontinuing a product they only announced this spring.  But they not
want to sell them through retail--which would jibe with things my heating guys have said.

Sigh.

--Richard
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: rcnap on August 13, 2011, 09:28:24 am
Looks like Amazon has them...

http://www.amazon.com/Honeywell-TH8320ZW-Enabled-Programmable-Thermostat/dp/B0057R4Y8U
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: rlmalisz on August 13, 2011, 11:24:26 am
Looks like Amazon has them...

http://www.amazon.com/Honeywell-TH8320ZW-Enabled-Programmable-Thermostat/dp/B0057R4Y8U

Thanks for the tip!  I had an order in for these with SmartHome--they cancelled that one, and then put a slightly different version of the item up with a new SKU.  So I ordered that.  Originally supposed to be in stock over a month ago.  That date has been slipping, on about a two-day to two-day slip, ever since.  I will have the units from Amazon before Smarthome gets them in stock!  Took a while on their phone queue, but I have cancelled that order, and nabbed two from AMZ.  Got free two-day shipping, too!

Thanks again!

--Richard
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: rcnap on August 13, 2011, 04:05:48 pm
You're welcome.  I was just on amazon and noticed their inventory showed 2 less than earlier.   ;)   I'm interested to hear how they work for you.  I want to jump into HA and this thermostat will have a high WAF as our current thermostat is also a Honeywell and looks very similar.
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: rlmalisz on August 13, 2011, 07:24:16 pm
You're welcome.  I was just on amazon and noticed their inventory showed 2 less than earlier.   ;)   I'm interested to hear how they work for you.  I want to jump into HA and this thermostat will have a high WAF as our current thermostat is also a Honeywell and looks very similar.

Our current 'stats are TH8320s.  Given the way these pop off the wall mount, I am sort of expecting installing one to involve walking through the existing stat's installer menus, noting how things are set, and then putting the new one into installer mode and mimicking the settings.  And while in installer menu, set them for inclusion and add them to the network.

I was born in Kansas--the state motto is "ad astra per aspera" (to the stars, through difficulty).  I am hoping that getting my hands on these was the hard part.  Ready for some stars.

--Richard
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: rcnap on August 14, 2011, 08:58:58 am
I decided to take the plunge.  Ordered the Vera2 last night and the thermostat this morning. 
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: jdingman on August 18, 2011, 08:48:59 pm
I just installed the Honeywell YTH8320ZW1007.  I ordered from Amazon.  It took about 20 minutes to remove the old one, wire up the new one, and pair with Vera2.  No problems!

I set up control with SQ Connect app.  I had to reboot my Ipad but it then worked without any issues.
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: rlmalisz on August 18, 2011, 10:09:39 pm
I just installed the Honeywell YTH8320ZW1007.  I ordered from Amazon.  It took about 20 minutes to remove the old one, wire up the new one, and pair with Vera2.  No problems!

I set up control with SQ Connect app.  I had to reboot my Ipad but it then worked without any issues.

I got ours Tuesday, but am waiting to drop them in until the weekend.  These are not a pop-off/pop-on replacement for our existing TH8320U1008s, so it's going to take a bit more work.  We have a hybrid system: heat pump with natural gas backup.  So I need to wade through the way the installer options are set currently and mimic them on the new guys.

Good to hear that Vera groks them.

--Richard
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: rcnap on August 18, 2011, 10:34:39 pm
Same here.  Thermostat install itself was simple.  Same wiring as my old honeywell.  The only thing I'm not sure about is that I can't get the system to even display auto as an option.  I must've missed something in the installer set-up.  As heat isn't an issue right now, I'll leave on cool and investigate further over the next few days.

Since this is my first device on Vera2, I'm still feeling my way around.  But, everything looks fine to me.  It responds to my commands properly.

Once I figure out the system thing, I'll start playing around with scenes. 

I just installed the Honeywell YTH8320ZW1007.  I ordered from Amazon.  It took about 20 minutes to remove the old one, wire up the new one, and pair with Vera2.  No problems!

I set up control with SQ Connect app.  I had to reboot my Ipad but it then worked without any issues.
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: rcnap on August 19, 2011, 09:50:59 am
Well, I got the last part right.  After re-re-rereading the manual, 0300 Manual/Auto Changover is the setting I left at the default of 0.

The only thing I'm not sure about is that I can't get the system to even display auto as an option.  I must've missed something in the installer set-up. 
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: tinus on August 20, 2011, 02:48:33 am
This item is US only and not for Europe, does anyone know why?  ??? Or does this item also works in Europe?
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: oTi@ on August 20, 2011, 08:52:21 am
@tinus,

Welcome!

This item is US only and not for Europe, does anyone know why?  ??? Or does this item also works in Europe?
It's probably geared at typical U.S. heating/cooling solutions, and operates at the U.S. Z-Wave frequency.
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: tinus on August 22, 2011, 04:46:15 am
Thank you for the information, i must have some patience.  :-\
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: rels on August 22, 2011, 07:03:25 pm
Hi! Just got my TH8320ZW1000 in. I'm having trouble getting it on my Vera2 network. I'll prep the Vera2 for inclusion ( power it up with the battery, move it 1-3 feet from the thermostat, click the ZWave button on the Vera, and wait for the ZWave led to flash green. However, when I go into the installer and set the rf10 from 0 to 1, I get a "The action failed" error message on the thermostat.

Has anyone seen this error? I'll keep digging into this, but any help will be appreciated. Thanks!
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: rlmalisz on August 22, 2011, 08:35:18 pm
Hi! Just got my TH8320ZW1000 in. I'm having trouble getting it on my Vera2 network. I'll prep the Vera2 for inclusion ( power it up with the battery, move it 1-3 feet from the thermostat, click the ZWave button on the Vera, and wait for the ZWave led to flash green. However, when I go into the installer and set the rf10 from 0 to 1, I get a "The action failed" error message on the thermostat.

Has anyone seen this error? I'll keep digging into this, but any help will be appreciated. Thanks!

I had problems (obviously) when I was trying to do this with my V1 dongle that had gone non-PRI.  Not so much trouble with the V2, but I did low-power with the Vera hooked up to power and network (long CAT5 cable, and our whole house is wired), and did the "wizard" add.

I did find that the Honeywell had a pretty short fuse to this failure message when I was having problems.  Barely a second before it gives up.

--Richard
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: RylieGrite on August 24, 2011, 09:42:39 am
I tierd everything I could think of to try to get my TH8320ZW1007 enrolled with the vera2. ??? No Luck. anyone else have this problem? and solved it?

I tried to add it with half and full power, 2.x zwave and 3.x ,plugged in and on the battery, connected to my netork and not connected. Nothing works. The thermostat immedietly says failed all the time. What gives?
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: silviu.MCV on August 25, 2011, 07:40:22 am
Have you tried to exclude the thermostat first? maybe it was included in another z-wave network for testing purposes and they forgot to exclude it after the test.
Also it's a good idea to have the thermostat as close as possible to Vera when you include it.
If you still encounter issues you should send a trouble ticket to support.
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: rcnap on August 25, 2011, 12:10:11 pm
Sorry RG.  I had no problems enrolling mine.  It was the first device in my network.  I'm not sure if that made it easier or not.
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: jdingman on August 25, 2011, 11:29:27 pm
I tierd everything I could think of to try to get my TH8320ZW1007 enrolled with the vera2. ??? No Luck. anyone else have this problem? and solved it?

I tried to add it with half and full power, 2.x zwave and 3.x ,plugged in and on the battery, connected to my netork and not connected. Nothing works. The thermostat immedietly says failed all the time. What gives?

I had no problems pairing mine either.  I would just reset the thermostat and try again.  Press "system" then the 3rd and 5th squares at the bottom of the thermostat screen simultaneously.  Scroll through until you get to "0710" then change the number to "1" to reset.

After that, press the zwave button on Vera and pair again.  (I did not use the battery pack.  I just plugged it into the wall.)   Go back to the "rf10" on the thermostat and change it to "1".  That should work.  You may also go to "rf20" and change that to "1" to resend the node.

I hope the reset works for you.
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: pderby on September 21, 2011, 06:17:55 pm
I just received a VERA 2 and two Honeywell TH8320ZW1007 Thermostats that I order from Amazon.  I had the non-Z-Wave Honeywell thermostats before.  My place is a 4 story townhouse with 2-stage gas/air conditioning on the bottom two floors and heat pump/emergency electric heat for the top two floors.

The install was easy.  Even though the thermostats are almost the same size the base plate is slightly different so I had to move the wires from the old base plate to the new base plate.  Programming the Z-wave version was almost identical to the older units except the z-wave doesn't show humidity or show the number of days left to replace the filter.

I did the pairing with the Vera 2 by using the external power supply with the Vera.  It took a couple of tries to get the sequence right between the Vera and the thermostat, but it did pair just fine.

I'm using iVera on an iPhone to monitor the thermostats.  They both respond to commands just fine, but don't show the fan status.  Both Fan Auto and Fan On are dim and don't seem to load from the Vera/thermostats when iVera is launched.

Not sure how all this hangs together and where to look in settings and elsewhere to see how the devices are configured for thermostats.  Anyone know how Thermostats are polled and data displayed on the Vera 2 and with iVera? 
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: raskell on September 22, 2011, 09:11:23 am


I got ours Tuesday, but am waiting to drop them in until the weekend.  These are not a pop-off/pop-on replacement for our existing TH8320U1008s, so it's going to take a bit more work.  We have a hybrid system: heat pump with natural gas backup.  So I need to wade through the way the installer options are set currently and mimic them on the new guys.

Good to hear that Vera groks them.

--Richard


Did you get this STSAT to work with your Natural Gas emergency heat?  If so, do you have a fossil fuel kit installed?  I just had to abort using this STAT with my new HVAC system because it could not handle the fossil fuel natively as the other Honeywell 8000 pro's do.  It is frustrating that the combination of dual fuel and z-wave hasn't found favorable support yet without resorting to a fossil fuel kit.

Richard
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: rlmalisz on September 22, 2011, 11:09:33 am

Did you get this STSAT to work with your Natural Gas emergency heat?  If so, do you have a fossil fuel kit installed?  I just had to abort using this STAT with my new HVAC system because it could not handle the fossil fuel natively as the other Honeywell 8000 pro's do.  It is frustrating that the combination of dual fuel and z-wave hasn't found favorable support yet without resorting to a fossil fuel kit.

Richard

I had assumed it would work.  But it's been summer here, so we've been in cooling mode since the stats arrived and I installed them.  Why do you believe they won't work with dual-fuel?  Does it say so expressly in the docs, and I missed it?

--Richard
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: haveitall on September 27, 2011, 10:09:23 pm

Did you get this STSAT to work with your Natural Gas emergency heat?  If so, do you have a fossil fuel kit installed?  I just had to abort using this STAT with my new HVAC system because it could not handle the fossil fuel natively as the other Honeywell 8000 pro's do.  It is frustrating that the combination of dual fuel and z-wave hasn't found favorable support yet without resorting to a fossil fuel kit.

Richard

I had assumed it would work.  But it's been summer here, so we've been in cooling mode since the stats arrived and I installed them.  Why do you believe they won't work with dual-fuel?  Does it say so expressly in the docs, and I missed it?

--Richard


I called my HVAC guy when these came out and he said that Honywell 8000 series doesn't work with dual fuel.  That doesn't mean much, since he didn't know what zwave was... Perhaps this is the first 8000 series that does?

I absolutely want to know how it turns out!
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: haveitall on September 27, 2011, 10:17:17 pm
This is a snip from the manual.  If I understand correctly, 2 heat/1 cool heat pump with aux, and aux can be gas (as per the emergency list below).

0170 System type 1 1 heat/1 cool conventional
2 1 heat/1 cool heat pump (no aux. heat)
3 Heat only (2-wire systems)
4 Heat only with fan
5 Hot water Series 20 system (power to open & close zone
valves/normally open zone valves)
6 Cool only
7 2 heat/1 cool heat pump (with aux. heat)
8 2 heat/2 cool multistage conventional
9 2 heat/1 cool multistage conventional
10 1 heat/2 cool multistage conventional
11 2 heat/2 cool heat pump (no aux. heat)
12 3 heat/2 cool heat pump (with aux. heat)


0270 Emergency heat
cycle rate (CPH)
9 Electric emergency heat
1 Steam or gravity systems
3 Hot water systems & furnaces of 90%+ efficiency
5 Gas or oil furnaces of less than 90% efficienc
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: jb on November 04, 2011, 11:05:42 pm
I tierd everything I could think of to try to get my TH8320ZW1007 enrolled with the vera2. ??? No Luck. anyone else have this problem? and solved it?

I tried to add it with half and full power, 2.x zwave and 3.x ,plugged in and on the battery, connected to my netork and not connected. Nothing works. The thermostat immedietly says failed all the time. What gives?

i'm having the same issue, hooked up the thermostat with no problem. go to 710 to reset it, go to rf10 to pair, and within 1/2 second it says "failed". i tried with the wizzard. i plugged the vera2 into a/c power and have it 3" from the thermostat. the z-wave light is blinking.

this is my first device :( 

did you ever get it working?
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: 325xi on December 28, 2011, 03:14:43 pm
Do you guys know id there's a way to turn on Emergency Heat from Vera?
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: yr1 on January 16, 2012, 08:46:55 pm
I am having trouble including the thermostat  try to pair rf10 and when I hit up arrow I immediately get action failed, tried reset 710=1,  Using vera2 on batterypack.  Anyone have a solution?

Thanks
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: rabissell on February 02, 2012, 11:18:48 pm
My Honeywell thermostat use to show up on my Vera Dashboard as a graphic that allowed me to set heating and cooling temps, and showed me the temp in the house.  Recently my Vera Lite stopped working, and tech support had to take control to get it back.  Now, the thermostat shows up as a "Temperature" device with only one non-functioning button showing as 0 degrees.  Any suggestions on how I can get the old device graphic back?
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: Twnorows on February 04, 2012, 10:11:33 pm
I am having trouble including the thermostat  try to pair rf10 and when I hit up arrow I immediately get action failed, tried reset 710=1,  Using vera2 on batterypack.  Anyone have a solution?

Thanks
I had this same issue ( mine also said "Lost Communication"). I fought for two days trying everything possible before ultimately returning the thermostat for a replacement  Upon installation of the second stat things worked perfectly.
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: Guys2 on February 05, 2012, 11:38:50 am
I too need emheat as a control and indication.  Is there a way we can add this ?

Thanks
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: rickcoog on December 02, 2012, 10:15:13 pm
Update: I miscounted the buttons when you hit the system buttons two more buttons appear.  It works now.  Thanks to everyone on this site for providing help.

I tried to get to the 0710 advance setting to reset the thermostate using the instruction below.  However it does not work for me.  I can get to advance setting useing just the 3 button but not the 5 at the same time.  But with that I do not see 0710 as an option.  My unit one day stated showing EM Heat as a system option when it did not before.  This was after one day of being installed.  There are two thermostats one is working fine but this one is acting up and even when system is on cool it turns the heater on.  Any help would be appreciated.  Thanks.

I tierd everything I could think of to try to get my TH8320ZW1007 enrolled with the vera2. ??? No Luck. anyone else have this problem? and solved it?

I tried to add it with half and full power, 2.x zwave and 3.x ,plugged in and on the battery, connected to my netork and not connected. Nothing works. The thermostat immedietly says failed all the time. What gives?

I had no problems pairing mine either.  I would just reset the thermostat and try again.  Press "system" then the 3rd and 5th squares at the bottom of the thermostat screen simultaneously.  Scroll through until you get to "0710" then change the number to "1" to reset.

After that, press the zwave button on Vera and pair again.  (I did not use the battery pack.  I just plugged it into the wall.)   Go back to the "rf10" on the thermostat and change it to "1".  That should work.  You may also go to "rf20" and change that to "1" to resend the node.

I hope the reset works for you.
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: bloodvette on December 03, 2012, 04:42:01 pm
I have a Vera Lite, and couldn't get it to pair with my honeywell thermostat. I also don't have 0710 (reset to default) option. I am also getting failed when i try to put into inclusion mode. But I fixed it!

taking the thermostat apart, and checking for reset jumpers- nope!
powering off and pulling battery for 1/2 hour- nope!

Put VeraLite into inclusion mode (by following directions on the device itself under "Devices", "Add Devices", then "Add ZWave Devices...." Choose option 1, and use a long cat5 cable to get the veralite right to the thermostat. now it won't pair and you get the fault so click on "I'm activating the device, but it's not adding to the list" then do the pairing again and it DID infact reset the Zwave problem!! then I was able to put the thermostat into RF10 - 1 and it paired perfectly.

I had to do the same thing to one of my  recepticle Zwave devices.

I speculate that they were confused because I had originally paired them to a Zstick and I guess something messed up on these 2 devices.

Good luck, I know this will help some people becuase it would have helped me!!!

john
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: bah1234 on December 18, 2012, 10:33:31 pm
I am also having this problem. Even with my Honeywell unit less than an inch from the Vera, it immediately fails when trying to pair. I have reset both units, and nothing works. It just says "action failed". I even tried this most recent suggestion to select the repair option in the Vera menu and that does not work either.

Honeywell is all around not particularly helpful via tech support email, trying to convince me I am doing something wrong and then closing the case and sending me a customer service survey without actually addressing the issue. Can those who got them to replace the unit explain how you did it?

Thanks...
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: rgubbels on February 13, 2013, 02:38:35 pm
Have you managed to solve the pairing problem of the Honeywell Thermostat?
I have the same issue and I can not find a way to include the thermostat in the Z-wave network. On a mail I have sent to the Honeywell helpdesk I get no response.
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: ShadowACE on February 22, 2013, 01:52:31 am
Ordered the Honeywell TH8320ZW1007 thermostat on Tuesday 2/19/13, received the package today 2/21/13.  This is my first device after receiving the Veralite.

Okay, took me six hours trying to link the device to Veralite.  I was stumped, didn't know what else to do.  Searched online, I found this forum and followed all of the above methods of trying to get it to connect.  Wasn't even able to get to reset by code 710 - 1.  No matter what I did, all I got was "Communication Lost" and "Action Failed".  I was just about to yank it off the wall and put it back in the box to return it to Amazon.  I hate the hassle of returning things so I thought I just give it one last try.  Opened up the back cover, there was a circuit board labeled Comm seems to be lose.  It seems like the four pins connector was pretty lose, I bent the pins a little for better connection.  Pressed it back in snuggle and put it back on the wall.  What do you know?  It worked.

I really love these home automation stuff now that I got this working.  Can't wait for video cameras and motion sensors to arrive.  Thanks everyone.
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: jimithing1980 on December 08, 2013, 02:36:32 pm
To anyone who still has this problem, to get to the 0710 reset, it's not the 3rd and 5th blank button.  It's the 2nd and 4th blank button.  Just using the 3rd blank button will not allow you to get to the 0710 option.
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: fullauto on December 17, 2013, 08:53:20 pm
Do you guys know id there's a way to turn on Emergency Heat from Vera?

This question was lost along the progression of the thread.  I am battling with this right now.  I submitted a tech support request but please chime in if anyone is aware of a fix.  My guess is that there is a parameter that needs to be manually changed before Vera surfaces support for Em Heat?  Interestingly enough, the Grasshopper App for Windows Phone and Windows Modern UI both do surface Em Heat.  When you select it, Vera returns an error that the device does not support this mode, but then it sets it on the thermostat.  IMHO that's a good sign.

For those interested, this occurs because the furnace is actually a "2 Heat / 1 Cool" heat pump.  So basically in the milder months the heat pump can run very efficiently and then in the few weeks where it gets down to 10-15 degrees in the midwest, it can go fully electric.  This is obviously expensive so we try to use it sparingly.  At times it is the only way to keep up.  The Honeywell actually displays a bright red light when this mode is enabled which I didn't even know was there until this winter!
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: mramgine on February 10, 2014, 06:51:01 pm
I wrote the Grasshopper app.  The options listed are hard coded so i would suspect vera is not doing something properly. Below is the list of values it currently supports.

Off
AutoChangeOver
CoolOn
HeatOn
AuxCoolOn
AuxHeatOn
EconomyCoolOn
EconomyHeatOn
EmergencyHeatOn
EnergySavingsMode
BuildingProtection
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: fullauto on February 11, 2014, 10:55:19 pm
Making a quick pass to clean these up.  MCV is testing a beta firmware fix.
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: lexgreen on March 15, 2014, 09:46:26 pm
Ordered the Honeywell TH8320ZW1007 thermostat on Tuesday 2/19/13, received the package today 2/21/13.  This is my first device after receiving the Veralite.

Okay, took me six hours trying to link the device to Veralite.  I was stumped, didn't know what else to do.  Searched online, I found this forum and followed all of the above methods of trying to get it to connect.  Wasn't even able to get to reset by code 710 - 1.  No matter what I did, all I got was "Communication Lost" and "Action Failed".  I was just about to yank it off the wall and put it back in the box to return it to Amazon.  I hate the hassle of returning things so I thought I just give it one last try.  Opened up the back cover, there was a circuit board labeled Comm seems to be lose.  It seems like the four pins connector was pretty lose, I bent the pins a little for better connection.  Pressed it back in snuggle and put it back on the wall.  What do you know?  It worked.

I really love these home automation stuff now that I got this working.  Can't wait for video cameras and motion sensors to arrive.  Thanks everyone.

I had a similar problem in which my Veralite bugged out requiring me to do a restore and repair.  The Honeywell lost its connection and I tried several times pulling it off the wall to do a reset.  Still no luck, "action failed".  However after reading this post, I tried pushing the unit onto the wall a bit firmer and this seemed to adjust the case and it established a connection immediately!  I wonder if the process of pulling it off the wall loosens the communications board inside causing the radio to malfunction.  If you are having a problem with the "communication lost", try pushing it more firmly into the wallplate to better seat the connections inside!
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: stefhelm on March 18, 2014, 11:05:45 am
Ordered the Honeywell TH8320ZW1007 thermostat on Tuesday 2/19/13, received the package today 2/21/13.  This is my first device after receiving the Veralite.

Okay, took me six hours trying to link the device to Veralite.  I was stumped, didn't know what else to do.  Searched online, I found this forum and followed all of the above methods of trying to get it to connect.  Wasn't even able to get to reset by code 710 - 1.  No matter what I did, all I got was "Communication Lost" and "Action Failed".  I was just about to yank it off the wall and put it back in the box to return it to Amazon.  I hate the hassle of returning things so I thought I just give it one last try.  Opened up the back cover, there was a circuit board labeled Comm seems to be lose.  It seems like the four pins connector was pretty lose, I bent the pins a little for better connection.  Pressed it back in snuggle and put it back on the wall.  What do you know?  It worked.

I really love these home automation stuff now that I got this working.  Can't wait for video cameras and motion sensors to arrive.  Thanks everyone.

I had a similar problem in which my Veralite bugged out requiring me to do a restore and repair.  The Honeywell lost its connection and I tried several times pulling it off the wall to do a reset.  Still no luck, "action failed".  However after reading this post, I tried pushing the unit onto the wall a bit firmer and this seemed to adjust the case and it established a connection immediately!  I wonder if the process of pulling it off the wall loosens the communications board inside causing the radio to malfunction.  If you are having a problem with the "communication lost", try pushing it more firmly into the wallplate to better seat the connections inside!

This actually worked for me too - mostly.  I noticed that I was getting a different response from the thermostat when I put some pressure on it.  It didn't actually connect to my Veralite at this time though.  I then pulled it off the wall and opened the plastic cover on the back that exposes the zwave radio module.  I removed and re-seated the module to the main board and now everything is fine.  I would guess the zwave radio module is not attached as good as it could be, and shipping loosens something.
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: PromptCritical on March 19, 2014, 06:19:25 pm
I installed one of these a week ago and it was nearly painless.  I had the degrees C / degrees F issue but manually polling the stat fixed it.

My only wish was that you could program the stat's internal schedule through Vera instead of using scheduled scenes to repeatedly set a manual temperature.  I ended up turning off the programming feature of the Honeywell for simplicity.

ETA: Oh, and the UI6 dashboard doesn't display current room temperature, only the setpoint.  Kinda dumb to have to go to "Advanced Settings" to see it.
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: punwannabe on August 03, 2015, 04:55:48 pm
Ordered the Honeywell TH8320ZW1007 thermostat on Tuesday 2/19/13, received the package today 2/21/13.  This is my first device after receiving the Veralite.

Okay, took me six hours trying to link the device to Veralite.  I was stumped, didn't know what else to do.  Searched online, I found this forum and followed all of the above methods of trying to get it to connect.  Wasn't even able to get to reset by code 710 - 1.  No matter what I did, all I got was "Communication Lost" and "Action Failed".  I was just about to yank it off the wall and put it back in the box to return it to Amazon.  I hate the hassle of returning things so I thought I just give it one last try.  Opened up the back cover, there was a circuit board labeled Comm seems to be lose.  It seems like the four pins connector was pretty lose, I bent the pins a little for better connection.  Pressed it back in snuggle and put it back on the wall.  What do you know?  It worked.

I really love these home automation stuff now that I got this working.  Can't wait for video cameras and motion sensors to arrive.  Thanks everyone.


I had a similar problem in which my Veralite bugged out requiring me to do a restore and repair.  The Honeywell lost its connection and I tried several times pulling it off the wall to do a reset.  Still no luck, "action failed".  However after reading this post, I tried pushing the unit onto the wall a bit firmer and this seemed to adjust the case and it established a connection immediately!  I wonder if the process of pulling it off the wall loosens the communications board inside causing the radio to malfunction.  If you are having a problem with the "communication lost", try pushing it more firmly into the wallplate to better seat the connections inside!

I was having the same problem with my VeraEdge and Honeywell TH8320ZW1000 thermostat.  If I applied pressure on the unit onto the wall, it would establish a connection, but would lose the connection after I let go.  I then removed the unit from the wall and noticed one of the pins was a little crooked.  After straightening out the pin and pushing the unit back into the wall, it was able to establish a connection immediately and everything now works fine.
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: tkalafut on September 03, 2015, 09:47:12 pm
I just picked up one of these TH8320ZWs from Amazon. I'm having a problem I haven't seen described yet. I have the VeraLite, and I can't get it to pair either.

But my 8320 looks like it's pairing - the message "Adding device..." shows up, but then nothing happens. It never pairs, and it never times out of this pairing mode. I have to pull it from the wall, or nothing happens. It won't accept any inputs from the keypad.

Any thoughts?
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: booshwa on November 02, 2015, 03:25:42 pm
Ordered the Honeywell TH8320ZW1007 thermostat on Tuesday 2/19/13, received the package today 2/21/13.  This is my first device after receiving the Veralite.

Okay, took me six hours trying to link the device to Veralite.  I was stumped, didn't know what else to do.  Searched online, I found this forum and followed all of the above methods of trying to get it to connect.  Wasn't even able to get to reset by code 710 - 1.  No matter what I did, all I got was "Communication Lost" and "Action Failed".  I was just about to yank it off the wall and put it back in the box to return it to Amazon.  I hate the hassle of returning things so I thought I just give it one last try.  Opened up the back cover, there was a circuit board labeled Comm seems to be lose.  It seems like the four pins connector was pretty lose, I bent the pins a little for better connection.  Pressed it back in snuggle and put it back on the wall.  What do you know?  It worked.

I really love these home automation stuff now that I got this working.  Can't wait for video cameras and motion sensors to arrive.  Thanks everyone.


I had a similar problem in which my Veralite bugged out requiring me to do a restore and repair.  The Honeywell lost its connection and I tried several times pulling it off the wall to do a reset.  Still no luck, "action failed".  However after reading this post, I tried pushing the unit onto the wall a bit firmer and this seemed to adjust the case and it established a connection immediately!  I wonder if the process of pulling it off the wall loosens the communications board inside causing the radio to malfunction.  If you are having a problem with the "communication lost", try pushing it more firmly into the wallplate to better seat the connections inside!

I was having the same problem with my VeraEdge and Honeywell TH8320ZW1000 thermostat.  If I applied pressure on the unit onto the wall, it would establish a connection, but would lose the connection after I let go.  I then removed the unit from the wall and noticed one of the pins was a little crooked.  After straightening out the pin and pushing the unit back into the wall, it was able to establish a connection immediately and everything now works fine.

I've had two of these thermostats installed for a few years now, I got one to work long ago and never the other, then the one I had working stopped....so after reading this thread I pulled one off the wall that had the "Communication Error" on the screen, flipped it over to try and find the communication board.  On the right side (back of unit) there's a smaller cover, tried to pull that off and broke it (very fragile).  I pushed on this circuit board and could feel the bottom half push in...put the cover back on (now loose) and attached it to the wall....COMMUNICATING!! 

The second one had the same "Communication Error", pulled it off, instead of removing that cover I took a small flathead and pushed through an opening on that cover against the board, same thing, it moved forward.  Connected and COMMUNICATING!! 

Thanks for the help!! 
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: jimmyfoo on April 01, 2016, 12:17:40 am
Ordered the Honeywell TH8320ZW1007 thermostat on Tuesday 2/19/13, received the package today 2/21/13.  This is my first device after receiving the Veralite.

Okay, took me six hours trying to link the device to Veralite.  I was stumped, didn't know what else to do.  Searched online, I found this forum and followed all of the above methods of trying to get it to connect.  Wasn't even able to get to reset by code 710 - 1.  No matter what I did, all I got was "Communication Lost" and "Action Failed".  I was just about to yank it off the wall and put it back in the box to return it to Amazon.  I hate the hassle of returning things so I thought I just give it one last try.  Opened up the back cover, there was a circuit board labeled Comm seems to be lose.  It seems like the four pins connector was pretty lose, I bent the pins a little for better connection.  Pressed it back in snuggle and put it back on the wall.  What do you know?  It worked.

I really love these home automation stuff now that I got this working.  Can't wait for video cameras and motion sensors to arrive.  Thanks everyone.


I had a similar problem in which my Veralite bugged out requiring me to do a restore and repair.  The Honeywell lost its connection and I tried several times pulling it off the wall to do a reset.  Still no luck, "action failed".  However after reading this post, I tried pushing the unit onto the wall a bit firmer and this seemed to adjust the case and it established a connection immediately!  I wonder if the process of pulling it off the wall loosens the communications board inside causing the radio to malfunction.  If you are having a problem with the "communication lost", try pushing it more firmly into the wallplate to better seat the connections inside!

I was having the same problem with my VeraEdge and Honeywell TH8320ZW1000 thermostat.  If I applied pressure on the unit onto the wall, it would establish a connection, but would lose the connection after I let go.  I then removed the unit from the wall and noticed one of the pins was a little crooked.  After straightening out the pin and pushing the unit back into the wall, it was able to establish a connection immediately and everything now works fine.

I've had two of these thermostats installed for a few years now, I got one to work long ago and never the other, then the one I had working stopped....so after reading this thread I pulled one off the wall that had the "Communication Error" on the screen, flipped it over to try and find the communication board.  On the right side (back of unit) there's a smaller cover, tried to pull that off and broke it (very fragile).  I pushed on this circuit board and could feel the bottom half push in...put the cover back on (now loose) and attached it to the wall....COMMUNICATING!! 

The second one had the same "Communication Error", pulled it off, instead of removing that cover I took a small flathead and pushed through an opening on that cover against the board, same thing, it moved forward.  Connected and COMMUNICATING!! 

Thanks for the help!!

Had the same issue, tried the flathead screwdriver trick. I heard a little "pop" and something slid into place, almost sounded like something cracked ( scared me ) but I really didn't have to apply much force.  Put it back on the wall and suddenly everything came to life.  I cannot believe that Honeywell is shipping so many of these units with this stupid defect.  This forum saved me a TON of pain, thanks so much.
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: PromptCritical on April 01, 2016, 06:03:56 pm
I upgraded to a ZeraPlus and not the system logs "Lost communication" and "Device communicating again" over and over again.  The funny thing is, everything is still working properly. 
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: williams2353 on August 13, 2016, 11:24:43 am
You guys are AWESOME!

After 2 years operating with no problems, one of my Honeywell TH8320ZW thermostats stopped working with Micasa, and gave the "Communication Lost" error.  Tried excluding, including, etc., nothing worked.  Then I saw this thread,  pushed in the Z-wave board, and now it works again.

Thank you!
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: fredthetiredman on December 26, 2016, 05:42:58 pm
Ordered the Honeywell TH8320ZW1007 thermostat on Tuesday 2/19/13, received the package today 2/21/13.  This is my first device after receiving the Veralite.

Okay, took me six hours trying to link the device to Veralite.  I was stumped, didn't know what else to do.  Searched online, I found this forum and followed all of the above methods of trying to get it to connect.  Wasn't even able to get to reset by code 710 - 1.  No matter what I did, all I got was "Communication Lost" and "Action Failed".  I was just about to yank it off the wall and put it back in the box to return it to Amazon.  I hate the hassle of returning things so I thought I just give it one last try.  Opened up the back cover, there was a circuit board labeled Comm seems to be lose.  It seems like the four pins connector was pretty lose, I bent the pins a little for better connection.  Pressed it back in snuggle and put it back on the wall.  What do you know?  It worked.

I really love these home automation stuff now that I got this working.  Can't wait for video cameras and motion sensors to arrive.  Thanks everyone.


I had a similar problem in which my Veralite bugged out requiring me to do a restore and repair.  The Honeywell lost its connection and I tried several times pulling it off the wall to do a reset.  Still no luck, "action failed".  However after reading this post, I tried pushing the unit onto the wall a bit firmer and this seemed to adjust the case and it established a connection immediately!  I wonder if the process of pulling it off the wall loosens the communications board inside causing the radio to malfunction.  If you are having a problem with the "communication lost", try pushing it more firmly into the wallplate to better seat the connections inside!

I was having the same problem with my VeraEdge and Honeywell TH8320ZW1000 thermostat.  If I applied pressure on the unit onto the wall, it would establish a connection, but would lose the connection after I let go.  I then removed the unit from the wall and noticed one of the pins was a little crooked.  After straightening out the pin and pushing the unit back into the wall, it was able to establish a connection immediately and everything now works fine.

I've had two of these thermostats installed for a few years now, I got one to work long ago and never the other, then the one I had working stopped....so after reading this thread I pulled one off the wall that had the "Communication Error" on the screen, flipped it over to try and find the communication board.  On the right side (back of unit) there's a smaller cover, tried to pull that off and broke it (very fragile).  I pushed on this circuit board and could feel the bottom half push in...put the cover back on (now loose) and attached it to the wall....COMMUNICATING!! 

The second one had the same "Communication Error", pulled it off, instead of removing that cover I took a small flathead and pushed through an opening on that cover against the board, same thing, it moved forward.  Connected and COMMUNICATING!! 

Thanks for the help!!

Had the same issue, tried the flathead screwdriver trick. I heard a little "pop" and something slid into place, almost sounded like something cracked ( scared me ) but I really didn't have to apply much force.  Put it back on the wall and suddenly everything came to life.  I cannot believe that Honeywell is shipping so many of these units with this stupid defect.  This forum saved me a TON of pain, thanks so much.

Okay where is that board?
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: ember1205 on February 26, 2017, 07:37:39 pm
To anyone who still has this problem, to get to the 0710 reset, it's not the 3rd and 5th blank button.  It's the 2nd and 4th blank button.  Just using the 3rd blank button will not allow you to get to the 0710 option.

Actually, both "pair numbers" could be seen as right, depending on how you count.

If you notice that the very first button is not blank (it says "Done"), but you count that one anyway, it's the 3rd and 5th buttons that you touch and hold. If you count ONLY the buttons that are blank (as you should given the directions above), then it's the 2nd and 4th.
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: ember1205 on February 26, 2017, 07:42:33 pm
Picked up one of these used and got it installed. Went to set it up and it was already added to a Z-Wave system (I knew that as the person I got it from told me that I would have to exclude it because that wasn't done before it was uninstalled). No matter what I did when going through the setup menu, the rf10 option would always yield an almost immediate "Action failed" error when I tried to switch the setting from 0 to 1.

I followed the process to execute a full reset of the thermostat and then went back into the setup menus. There was no longer a Z-Wave ID being shown and it did not indicate that it was paired in a network. But, when I went to include it, switching the rf10 value from 0 to 1 would result in an almost immediate "Operation Failed". I clicked "Retry" in the Vera web page and it continued to fail. I let the Vera basically time out, tried switching the setting from 0 to 1 one more time and the Vera web page immediately woke up and included it.

:)
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: mikertx on May 09, 2017, 10:13:32 pm
This post helped me a lot so I wanted to reply.  Picked up one of these thermostats off amazon. Pretty sure it was used because it already had a paired ID.  I had the 'Communication Lost" problem but removing the small panel on the back and re-seating the board fixed it.  Then I was unable to remove the old pairing info so I went through the reset procedure and was then able to pair to my Vera-lite.  It's working now and I only spent about an hour thanks to this forum!  :)
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: Priest on July 11, 2017, 09:53:34 am
Trying the push method when I get home. Its been "Communication Lost" for a few days and have not had time to look at it.
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: Priest on July 13, 2017, 01:46:28 pm
Trying the push method when I get home. Its been "Communication Lost" for a few days and have not had time to look at it.

I got a chance to check it out tonight. pushing on the body of the thermostat did nothing.  Removing the thermostat from the wall bracket and then popping open the little cover plate on the back of the unit to access the communication card and re-seating that is what did the trick for me.
Title: Re: Honeywell TH8320ZW1000 thermostat...
Post by: dbergler on August 05, 2017, 02:57:22 pm
When I had problems with mine, I contacted Vera Controls technical support. They were great and fast. I had the thermostat recognized immediately. What they told me to do was first exclude it, then include it.