Vera - Smarter Home Control Forum

General => Upgrading => Topic started by: GT! on May 22, 2018, 07:34:33 pm

Title: Failed upgrade on Vera 3 - flashing green/orange
Post by: GT! on May 22, 2018, 07:34:33 pm

Upgrade from https:/home.getvera.com stopped working months ago due to lack of storage so was never able to move ahead.  So today the Vera mobile app (Android) notified me of the available update and I foolishly said yes to go ahead.  You know the rest ?
So question ? what is the best way to recover from this?  Searches yielded links to Vera firmware recovery tool that apparently only works on Windows XP (which has been an unsupported OS for years)? 

Thanks in advance for any advice.

Title: Re: Failed upgrade on Vera 3 - flashing green/orange
Post by: zedrally on May 22, 2018, 09:49:38 pm

Best advice is for you to contact Customer Care, they have the recovery well rehearsed now.

Title: Re: Failed upgrade on Vera 3 - flashing green/orange
Post by: Tillsy on May 22, 2018, 10:58:39 pm

Totally agree, don't even think of trying to take matters into your own hands - I am 1.5 weeks into a messed up setup because of that (and all I did was select a simple reset network option which completely imploded).

Title: Re: Failed upgrade on Vera 3 - flashing green/orange
Post by: GT! on May 23, 2018, 07:52:49 pm

Thanks guys, that's what I'll do.