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General => Lighting & Load Control => Topic started by: CRom11 on July 19, 2018, 02:25:24 am

Title: Aeotec Smart Switch 6 AU - Purging associations
Post by: CRom11 on July 19, 2018, 02:25:24 am
Hi,

having issues with the above Aeotec Smart Swich 6 AU version. Whatever I do it gets stuck on 'Purging associations' or 'Failed to configure security' (that one occasionally goes away after repairing).

Have the Vera Plus on latest software, bought the Aeotec USB Z-Wave stick and upgraded to latest version but still no joy. The switch responds to commands from dashboard but getting constantly messages about lost connection to the switch

Any advice..?
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: Spanners on July 19, 2018, 10:51:31 am
Same here. On 3 different AU SS6's.

Have a case open with Vera Support - but no joy.

Can pair some other devices ok. But also get the Purging problem on Fibaro Dimmer 2's.
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: CRom11 on July 19, 2018, 06:10:27 pm
Have few Aeotec devices, this is the only one giving me grief, reading about issues on fibaros too, so a bit hesitant to try them
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: zedrally on July 19, 2018, 11:12:55 pm
Lodge a support ticket. That was the only way I could get them working.
Not sure what they do but
Auto Config was turned off.
Its really very disappointing that I can take these or any other unsupported device and get it included first time in HS.
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: CRom11 on July 20, 2018, 10:05:41 pm
Did that yesterday, got reply within couple of hours and all seems to work fine now. Was a bit sceptical about tech support but glad to report I'm happy with the response and resolution
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: Spanners on July 21, 2018, 03:48:05 am
Did that yesterday, got reply within couple of hours and all seems to work fine now. Was a bit sceptical about tech support but glad to report I'm happy with the response and resolution

Double check whether the device is really passing configuration, or they've just told Vera to not try to complete configuration on the device. They tried this 'fix' on mine but the give away is:

- When you pair another SS6, it fails to configure and has Purging associations error.
- If you "Configure node right now" absolutely nothing happens.
- If you check the advanced variables, the Neigbors variable will be empty (as will a bunch of others).

The SS6 still functions as in you can turn it on/off. But it's not properly included in the network. I have the Z-wave CIT and I can see where it's going wrong in removing the Lifeline and Retransmit associations and then failing to add them back to node 1 (Vera).

From the trace, it's not actually the purging associations that's failing, that's happening. The config step is failing at "Association Group Info Get", after which it would assign the associations. The other two images show what it should look like, and what's happening at the moment.

I've got 4 SS6's that I'm trying to pair at the moment, none will finish. I suspect this is a more recent problem, as I had no issues with the SS6's about 6 months ago when I originally added them.





-
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: CRom11 on July 25, 2018, 03:44:24 am
Hmm, your description is way more technical than my knowledge of vera/z-wave (coming from industrial control systems engineer) so can't really answer properly. When I fired this back to the support, the answer that came back seems to confirm your theory.. see quotation below:

'In regards of the Aeotec Smart Switch 6, we usually try to modify an option from the device itself > Go to the Settings of the device by clicking on the Arrow next to it, then click on Settings > Automatically configure and change this option to ?No? after some tries of operating the device, the message is gone. (This steps by step is in case we got this scenario).'

Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: trygve on July 28, 2018, 01:42:49 pm
I can report that I have the same issue with one smart switch I just did a firmware upgrade on. The device works, but I get an error where is halting on purging association. I'll contact customer care to see if they can solve it.
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: Spanners on July 28, 2018, 11:04:56 pm
They're still working on mine, no fix yet.

If you're logging a ticket you might want to refer them to this thread and to Case #: 323031.

Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: trygve on July 30, 2018, 07:23:05 am
I logged a ticket to my issue and support kindly fixed the problem within 6 hours or so. Now working fine in my end.

I did point to this thread in my ticket.
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: Spanners on July 30, 2018, 07:50:57 am
Fixed properly or did they just turn off the auto configuration?
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: Spanners on August 23, 2018, 08:27:45 am
Ok people, after exhaustive testing I'm calling this a bug in v1.01 of Aeotecs Smart Switch Firmware (potentially now showing up with the recent Z-wave firmware update on Vera).

If I use a v1.00 switch, it pairs first go from the other side of the house in both secure and non-secure. It correctly shows at least 10-12 neighbours in the Z-wave Mesh and I can change device options.

If I upgrade that switch to v1.01 firmware. It takes several goes to pair it if it's sitting next to Vera and will not pair at all in secure mode - it's not even detected from the same location when it was v1.00. It then fails at Purging Associations. It's almost like the v1.01 firmware kills the range of the Z-wave radio in the SS6.

If I mash "Configure Node Now" for a few days (yes, days) it may eventually complete the configuration. Repeat for applying changes to device options. Even after that, it shows no neighbours (or at best 1 or 2). Yes it works, but it's a negative impact on the z-wave mesh. See the attached image for the difference in "Meshiness" if you manage to get a v1.01 one to "work".

Unfortunately Aeotec won't give me the v1.00 firmware to run a downgrade test and I'm sure as hell not upgrading any more of them.




Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: jcq on August 24, 2018, 03:08:03 am
Argh! I just went and updated several SS6's and am now plagued with 'purging associations' errors too. Seriously Aeotec, updated firmware thats worse than the prior version!

Thanks for the definitive answer Spanners, that chart of the nodes is sad viewing.
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: ninkasi on August 26, 2018, 10:07:49 pm
So - I had issues over a year ago with one of my SmartSwitch/ZW096's. After much pain I got it back up and running again by reflashing it using a USB stick provided by Capital Smart Homes (https://capitalsmarthomes.com.au/) - so a big shout out to them for their support. If you are in the land of Oz, then I highly recommend them.

Anyhow, end result was I managed to get it working *but* the radio signal was severely degraded. Not sure why other than perhaps an issue with the antenna. Basically, it now works *but* I had to pair it with it right up against Vera and then it only works when it is within a few meters of another Zwave device. I more recently had an issue with another one of the ZW096's showing as not being detected in Vera, although I could still control them. Once I sent a command to them they would come back to life, then not that long after they would come up with the error again. I since discovered that the error was slightly misleading in that with an update to how Vera checks the Zwave network, it will have a device report as being 'not detected' when in fact it means 'there is an error on the Zwave network from this device'. That error could be due to anything - but in my case it popped up after changing a battery powered motion sensor to powered. To resolve that issue I needed to completely remove the 'failed' devices, and add them back in again. I also had to do that with the devices close to Vera otherwise the security key exchange didn't work.

Long story short - mine are all good now, but be aware that I have had an issue with the antenna on the ZW096 that may or may not be unique. This is combined with the possibly misleading error from Vera about devices not being detected when they actually are but rather are having zwave network issues. In other words, your firmware update may be a contributing factor to your issues, but it may not be the sole factor.

Finally, I had a dig around on the old windows laptop I used to reflash my ZW096 way back when. I found where I had extracted the files so zipped it all up again. If Aeotec are refusing to provide the EU/AUV1.00/USV1.03 (which I believe were the same), and if you are willing to trust some random person on the interwebs, then feel free to have a look here: https://drive.google.com/open?id=1czDL5PF7T-r8CKhDBGCOJLoJK8_58yKZ

Cheers
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: Spanners on August 26, 2018, 10:33:13 pm
Thanks @ninkasi for posting that older firmware.

I will run a downgrade test and report back on whether my hypothesis stands up.

I have 4 units to test with, so I'd be surprised if there's a 'fault' with all of them and hope to show that code is the only variable if the results are consistent.
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: ninkasi on August 27, 2018, 06:29:49 am
No problem, and good luck! Hopefully it is an issue with the firmware so a) you can get your switches back up and running and b) aeotec can review and fix. Cheers.
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: Spanners on August 27, 2018, 07:59:21 pm
Ok mixed results with 3 SS6's.

First: Downgraded to v1.00. Paired first attempt, configured first attempt, 13 neighbour nodes in the mesh.

The second two. Downgraded to v1.00. Range greatly improved, paired at distance but failed to configure at "getting device manufacturer" rather than "purging associations". I only had time to try these once.

So that's 2 successes for v1.00 and 2 less than perfect results, but probably warrants another pairing attempt.

Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: jcq on August 28, 2018, 01:52:15 am
I bought 6 x SS6's and 2 of them have the very limited range antennae issue you ran into Ninkasi. I made do by placing them close to the Vera hub. Seems like its a bit of a quality control problem for Aeotec there. Other 4 i have worked great at distance. That was all using the older v1.00 firmware.
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: johnnboy on August 31, 2018, 04:57:45 pm
I'm also having the same issue on the new firmware. Is there anyway to downgrade the firmware without having a separate usb z wave controller?

I was able to extract the firmware hex file from ninkasi's Aeotec exe file with a little prog I wrote but don't have anyway to test if it works.  Wonder if there's some way to update over the usb port?  Apparently Vera support has the ability to do OTA hex firmware updates but that functionality isn't available or exposed to end users?
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: ninkasi on September 01, 2018, 03:15:23 am
I bought 6 x SS6's and 2 of them have the very limited range antennae issue you ran into Ninkasi. I made do by placing them close to the Vera hub. Seems like its a bit of a quality control problem for Aeotec there. Other 4 i have worked great at distance. That was all using the older v1.00 firmware.

For mine it *was* fine, then started having issues. Eventually the only way to fix it was to reload the firmware on it (it was already running V1.00) and then it came good again other than the issue with distance. The weird thing is the distance seems to be better now, so I reckon it's a physical issue eg poor solder joint or similar given my others have not had an issue (excluding having to remove/add back in when Vera changed the Zwave network testing methodology a few revisions back)....
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: dreamgreenhouse on September 24, 2018, 08:25:53 am
Wish I read this before I bought another Smart Switch 6 :-( I've got an older one that works fine but have just bought a 2nd and I'm seeing the purging associations error.  Is there an easy fix or should I just send it back to Amazon as faulty?
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: 3rdStng on September 25, 2018, 12:26:33 pm
Wish I read this before I bought another Smart Switch 6 :-( I've got an older one that works fine but have just bought a 2nd and I'm seeing the purging associations error.  Is there an easy fix or should I just send it back to Amazon as faulty?
I am in the same boat now. Amazon just delivered my second SS6. I'm also getting the same error message when I try to activate a Sensative slim door/window sensor.
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: ninkasi on October 02, 2018, 07:59:34 pm
Wish I read this before I bought another Smart Switch 6 :-( I've got an older one that works fine but have just bought a 2nd and I'm seeing the purging associations error.  Is there an easy fix or should I just send it back to Amazon as faulty?

I'd try setting it up initially with it close to Vera. In my case, I simply used an extension lead so I could put it right next to it. Once it got through the initial setup (which with the latest update to Vera seems to be more comprehensive), it was fine. If you are still having issues after that, then yes I'd probably take advantage of the Amazon refund process.
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: 3rdStng on October 03, 2018, 10:14:24 am
When I change the automatic config to no, it operates just fine. It will feed the wattage back to Vera and turn on/off based on the schedule I set within PLEG. If I compare the advanced settings if my two units, there are only a couple of variables missing, one being neighbors. I thought about manually cutting them from my other SS6, but I don't want to break it more too since it is working at the moment. (Plus it is within ~15 feet of my controller, through a couple of walls, so no need to relay through the z-wave mesh.)
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: MarcusB on October 17, 2018, 06:00:16 am
I?ve got three and all were almost unusable. I?ve changed autoconfigure to off and now they all work perfectly. Great find and I?m very happy, since 5he switches are pretty great hardware.
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: Bhummel99 on October 25, 2018, 11:47:16 pm
Same here. On 3 different AU SS6's.

Have a case open with Vera Support - but no joy.

Can pair some other devices ok. But also get the Purging problem on Fibaro Dimmer 2's.

Per Aeotech tech support, Firmware 1.3 or 1.6 will work.  1.4 will NOT work and it causes the PURGING ASSOCIATIONS error.


Personally, I'm not buying a ZWAVE USB stick just to fix their screwup.    I'm going to let Aeotech replace it or it is going back for a full and courteous refund from Amazon.

That Smart Switch is way too expensive for what it does.

Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: 3rdStng on October 27, 2018, 07:03:03 pm
Did Aeotec give you firmware 1.6? I only see 1.4 available on their support site.
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: JonesMR on October 29, 2018, 03:27:58 am
Gents,
I've got this switch, my association is always successful on both my controllers Vera & Zipato. On Vera I cant control the switch nor do i see the consumption details/ metering. Everything work like is should in Zipato and more it also shows up with the controls for
RBGW :o
In a nut shell can anyone help with sorting out my inability to control this switch in Vera ON/OFF not all that interest in the metering.
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: robie on October 30, 2018, 11:40:41 pm
I?ve got three and all were almost unusable. I?ve changed autoconfigure to off and now they all work perfectly. Great find and I?m very happy, since 5he switches are pretty great hardware.

I have a number of this switches but always had a problem setting up.  How do you change autoconfigure to off?
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: Bhummel99 on November 04, 2018, 10:29:33 am
The problem with the Aeotec Smart Switch 6 is a FIRMWARE VERSION on the switch.

If you contact Aeotec, they will email you firmware that fixes your Smart Switch 6, IF you have a Zwave USB stick.

I didn't feel like buying a USB stick, so I mailed my Smart Switch 6 to CHRIS CHENG at Aeotec support. Chris upgraded my firmware at no charge and sent it back to me.  GREAT SERVICE!

Thanks Chris, my Smart Switch 6 now works fine.
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: 3rdStng on November 04, 2018, 10:34:47 am
That's cool and very nice of Chris. Out of curiosity, what did it cost to mail the switch? I need to outweigh if it's cheaper that route then buying a USB. I have a few Aeotec devices and plan to get more. If you don't recall or want say, what is the zip code you sent to and I can get the estimate.
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: Spanners on November 09, 2018, 11:58:57 pm
I contacted Aeotec for the firmware to resolve this (specifically the AU Version).

Chris Cheng sent me a file OTA_for Smart_Switch_6_AU_V1_00 (20150911).rar and advised me to downgrade the firmware to v1.00 resolve the issue.

Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: Qrp on December 17, 2018, 09:10:32 am
How do I read the version number of the SS6 firmware?

Thanks
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: 3rdStng on December 17, 2018, 10:26:37 am
How do I read the version number of the SS6 firmware?

From Aeotec support:
Code: [Select]
For Vera, you can determine firmware version using these steps:

Click on the main node of the DEVICE under "Device" page in Vera.
Go to Advanced -> Variables
Look for "VersionInfo"
The last 3 digits on the right side will tell me what firmware version you are running.

I was sent the firmware for 1.03 and 1.06. The newer features of 1.06 are not supported in Vera, yet. However I'm not using any newer features, so I loaded 1.06. Chris recommended downgrading to 1.03. Which I may still. After about 10 days of running firmware 1.06, the plug itself locked up. It would not manually turn on or off, what ever state it was in before, on or off, it remained in that state but the ring was displaying a dim purple. A unplug/plug resolves it and this has only happened once. If it happens again, I will downgrade.
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: Qrp on December 17, 2018, 11:09:06 am
Under version number, I have 3,4,5,1,3

So I take that to be 1.03 perhaps?
Title: Re: Aeotec Smart Switch 6 AU - Purging associations
Post by: 3rdStng on December 17, 2018, 12:18:04 pm
Under version number, I have 3,4,5,1,3

So I take that to be 1.03 perhaps?
That is correct. You have 1.03 if your version is ending in 1,3. I have one of each, 1.03 and 1.06, each showing 1,3 or 1,6 respectfully.