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General => Upgrading => Topic started by: pit on July 31, 2018, 02:55:34 pm

Title: Upgrade to veraPlus - Userguides disappeared
Post by: pit on July 31, 2018, 02:55:34 pm
Last year there were userguides in the getvera-costumerportal for upgrading veraEdge etc. to veraPlus, eg:
https://support.getvera.com/customer/en/portal/articles/1840689-intro-upgrading-your-controller
https://support.getvera.com/customer/en/portal/articles/2345058-to-veraplus-verasecure-from-veraedge?b_id=712

Now they are disappeared: These webpages report: "This article doesn't have a translation for English".
Is there a problem with upgrades or is it a bug in the portal?


Title: Re: Upgrade to veraPlus - Userguides disappeared
Post by: jvanhambelgium on July 31, 2018, 03:00:11 pm
Yeah, I stumbled on the same  :o
You can always use the mighty Google Caches to make the articles visible ;-)

https://webcache.googleusercontent.com/search?q=cache:agBGxktVXdYJ:https://support.getvera.com/customer/en/portal/articles/1840689-intro-upgrading-your-controller+&cd=1&hl=nl&ct=clnk&gl=be (https://webcache.googleusercontent.com/search?q=cache:agBGxktVXdYJ:https://support.getvera.com/customer/en/portal/articles/1840689-intro-upgrading-your-controller+&cd=1&hl=nl&ct=clnk&gl=be)

https://webcache.googleusercontent.com/search?q=cache:LuB7YzOu4icJ:https://support.getvera.com/customer/en/portal/articles/2345058-to-veraplus-verasecure-from-veraedge%3Fb_id%3D712+&cd=1&hl=nl&ct=clnk&gl=be (https://webcache.googleusercontent.com/search?q=cache:LuB7YzOu4icJ:https://support.getvera.com/customer/en/portal/articles/2345058-to-veraplus-verasecure-from-veraedge%3Fb_id%3D712+&cd=1&hl=nl&ct=clnk&gl=be)



Title: Re: Upgrade to veraPlus - Userguides disappeared
Post by: Sorin on August 01, 2018, 06:22:16 am
They have been replaced by these two documents.

https://support.getvera.com/customer/en/portal/articles/2946226-upgrade-vera-legacy-controllers-from-ui5-to-ui7-firmware?b_id=712

https://support.getvera.com/customer/portal/articles/2942693-how-to-migrate-to-verasecure-veraedge-or-veraplus


With the new Z-Wave firmware versions on the new platforms, there is no need for the additional steps described in the old documents. If you're looking for something specific please let me know.
Title: Re: Upgrade to veraPlus - Userguides disappeared
Post by: legend99 on December 18, 2018, 02:42:06 pm
Getting Security errors on those links. Might want to fix that.
Title: Re: Upgrade to veraPlus - Userguides disappeared
Post by: svaleb on December 19, 2018, 03:52:13 am
Me too,
Title: Re: Upgrade to veraPlus - Userguides disappeared
Post by: reneboer on December 19, 2018, 05:26:40 am
Yep, certificate errors. It seems the certificates are expired as of today:

support.getvera.com uses an invalid security certificate.

The certificate expired on Tuesday, December 18, 2018, 15:24:28. The current time is December 19, 2018, 11:27 AM.

Error code: SEC_ERROR_EXPIRED_CERTIFICATE
Title: Re: Upgrade to veraPlus - Userguides disappeared
Post by: Sorin on December 19, 2018, 05:55:35 am
Thanks, guys, we're on this. I'll keep you posted
Title: Re: Upgrade to veraPlus - Userguides disappeared
Post by: Sorin on December 19, 2018, 11:03:26 am
Support pages back, up!

Thanks