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General => Lighting & Load Control => Topic started by: Cor on October 14, 2018, 11:28:59 am

Title: Qubino double relais switches on and off every 2-3 seconds.
Post by: Cor on October 14, 2018, 11:28:59 am
Hi all .

Installed about a year ago a Qubino double relais, all fine , no issues.
last week I installed a dimmer from Qubino and now the  relais which I installed last year  is getting crazy. Every 2-3 seconds the second child switches itself on  and off. very very wierd... I don't get it. , only the second cild though , the other one stays off.

I noticed there are a lot of associations on both relais and dimmer , does that have something to do with it?
I tried to delete them , and it looks like that is the problem but the associations keep getting back.
PLease see attachments.

I deleted and saved , Lua restart , but everytime I load , all the same associations are back.

Anyone knows what to do?

Thanks,
Cor

Title: Re: Qubino double relaus switches on and off every 2-3 seconds.
Post by: Cristina on October 14, 2018, 01:14:39 pm
Hello,

Please note that I have send you an email so we can check exactly what might be the cause of this.

Thank you and Have a nice day,
Title: Re: Qubino double relaus switches on and off every 2-3 seconds.
Post by: Cor on October 14, 2018, 02:59:08 pm
Hello Christina,

I have Physically disabled the relais now , since I doubt it will be good when the relais switches on and off every 3 seconds.  Tomorrow I will connect the relais again and respond on your email.

Thanks for looking into this,
Cor
Title: Re: Qubino double relaus switches on and off every 2-3 seconds.
Post by: Cor on October 15, 2018, 08:21:10 am
WTF; now another relais ( Fibaro) did the same, every 2-3 seconds on- off. Also there I see some wierd associations suddenly , which I am pretty sure I haven't seen there before.

Anyway , tech support is enabled , verbose logging on  ( and offcourse now it is waiting untill it happends again  :-X

Cor
Title: Re: Qubino double relaus switches on and off every 2-3 seconds.
Post by: Cor on October 15, 2018, 10:26:50 am
And here we go , like a disco light On-Off -On -off-on -ff , every 2-3 seconds  :o

Cor
Title: Re: Qubino double relais switches on and off every 2-3 seconds.
Post by: Cor on October 15, 2018, 04:19:16 pm
Several emails have been send to vera , but no reply yet... almost the whole day the light has been switched on and off every so many seconds  :(

Cor
Title: Re: Qubino double relais switches on and off every 2-3 seconds.
Post by: zedrally on October 15, 2018, 05:22:09 pm
Have you tried a factory reset?
Title: Re: Qubino double relais switches on and off every 2-3 seconds.
Post by: Cor on October 16, 2018, 01:27:56 pm
@zedrally: from the whole vera plus  :o ?    It will take me months to pair all my devices again and make all the scenes / Pleg....... not looking forward to that.

I was hoping the people at vera could do some magic , but their solution was to unpair and pair them, which was a pain, since they are completely build in.

Anyway , I did so , and now the waiting game .... let's see if it is normal again...  But very very wierd.
And also very disturbing , since I have Fibaro and Qubino relais in all kind of devices like my heating , pumps, garage door ...... it would be very very bad if they get a mind of their own.

Cor
Title: Re: Qubino double relais switches on and off every 2-3 seconds.
Post by: Cor on October 17, 2018, 02:14:32 pm
I have excluded and included the devices again but no luck...... still on -off every couple of seconds.


After some more troubleshootting I found what causes the light the go on and off , it is a Fibaro dimmer, which I changed location last week. As soon as I switch that dimmer on , the second child of the Qubino relais toglles on-off untill the fibaro dimmer is off again.

Very very very wierd. I suspect it has something to do with associations , but I can't figure out what exactly.
 Attached 2 screenshots , one from the fibaro "configuration parameters"  and one from the Qubino relais.


I have than deleted the "configuration parameters" on the fibaro dimmer, but still the same.  I had the configuration parameters on the fibaro , since I wanted the dimmer to act like a relais. But now since I deleted these parameters the dimmer was like before , when it was in my bedroom. 

Does anyone has an idea what is going on? If not , tomorrow I will reset the Fibaro dimmer and try again.

Many thanks,
Cor
Title: Re: Qubino double relais switches on and off every 2-3 seconds.
Post by: Cor on October 18, 2018, 11:06:03 am
I have now excluded and included the fibaro dimmer, which should factory reset the dimmer as well. But after inclusion ...... it happends again , the Qubino relais toggles on and off when this dimmer is on :o

Anyone has an idea what could be the cause?

Many thanks,
Cor
Title: Re: Qubino double relais switches on and off every 2-3 seconds.
Post by: reneboer on October 19, 2018, 07:21:48 am
Hi Cor,

One thing I noticed from Qubino dimmers on my system I also have all these associations now that I never set, for groups 6,9, and 11. Even to some to me unknown and hidden _Scene Controller 1 device. Those are reporting groups, so should not impact other devices. Reading the documents, setting some parameters could add associations. Luckally my lights are not flashing all day.

The only thing else I can think of is that the I1 or I2 inputs are set for a momentary switch but have a toggle switch connected? I seem to remember that during my experimenting that could give a constant on/off effect. But, that could of course only happen is there is some share wiring between your devices.

Good luck in finding your gremlin.

Cheers Rene
Title: Re: Qubino double relais switches on and off every 2-3 seconds.
Post by: Cor on October 19, 2018, 08:10:21 am
According support from vera , the logs shows no connection between the Fibaro dimmer and Qubino relais.
I physically ( and unpaired) the dimmer , and put a fibaro relais on that position , now the Qubino relais acts normally.

They asked me to update the firmware ( I am on 1.7.3501 ) A bit worried, but I will update next week when I am home again ( they will have 6 days to roll me back if neccesary  :-X)  . Pair the dimmer and see what happends.

I really have no idea what's going on

Cor
Title: Re: Qubino double relais switches on and off every 2-3 seconds.
Post by: Sorin on October 19, 2018, 08:25:37 am
Cor,

I don't want to redirect the issue and I'm trying to be constructive, but when a device is involved that is not Vera I would always open a parallel discussion with the manufacturer of that device as well.
They should validate or invalidate the discussion with Vera.  As it's very possible that this is a known issue by them, and not yet by Vera. Qubino engineered those devices, so even if it's Vera's fault(less probable), they should be able to recognize the behavior and guide you better to a solution.

A Vera engineer would find it hard to know the defect or behavior patterns of all the devices on the market.

If you've excluded from Vera and it seems to work it's because the exclusion process also resets that device to factory, it doesn't necessarily mean Vera was causing that behavior. Most likely a parameter stored in the device, as you mentioned as well.
Title: Re: Qubino double relais switches on and off every 2-3 seconds.
Post by: Cor on October 19, 2018, 08:47:28 am
@ Sorin: Makes sense and as soon as we rule out that not vera is sending commands to the Qubino I will try contact them.

Next week when I am home again , i will upgrade my vera plus , put power on the Dimmer and pair it.  When it happends again I hope  it will show on the logs.

Thanks,
Cor
Title: Re: Qubino double relais switches on and off every 2-3 seconds.
Post by: Sorin on October 19, 2018, 08:53:14 am
Upgrading the Vera firmware is the default action, to make sure you're running the latest device definitions settings and compatibility update. This doesn't mean it will necessarily fix your issue. You could ask the support team to assist you with the upgrade or let them do it if you're fearful. But of course, I'd not recommend to do it when you're away.
Title: Re: Qubino double relais switches on and off every 2-3 seconds.
Post by: Cor on October 19, 2018, 10:20:27 am
Just worried that some plugins for example will not work anymore, or other issues which I read on the forum.

Cor
Title: Re: Qubino double relais switches on and off every 2-3 seconds.
Post by: Sorin on October 19, 2018, 11:30:01 am
Fair concern  :-\  .Make sure you create a full backup, and if something goes south, you can downgrade
Title: Re: Qubino double relais switches on and off every 2-3 seconds.
Post by: Cor on October 29, 2018, 09:38:29 am
Wunderfull; yesterday I upgraded to the new firmware. 1 wallplug does not work anymore , 2 fibaro door/window sensors are "not connected" anymore.   I facroty reset the 3 devices and paired again  but pfffff, so frustrating. The wallplug I cannot rename it , and also unable to move it to another room. The 2 Fibaro sensors are stuck at "waiting for wakeup to configure" but waking them up does nothing. Oh yeah , and one of the fibaro is suddenly now a "generic i/o"  :-\

Did I mention I am unable to ENABLE tech support? When I click on "enable", I get the rotating disk for 3 seconds and than nothing , still "disabled" .  I am very curious what to do now since Tech support can not login now.

I hate updating firmware on my vera , everytime it takes me days to iron out the errors.

Cor
Title: Re: Qubino double relais switches on and off every 2-3 seconds.
Post by: kwieto on October 30, 2018, 05:47:36 am
Couple of comments from my site:

Title: Re: Qubino double relais switches on and off every 2-3 seconds.
Post by: Cor on October 31, 2018, 03:31:52 am
@ Kwieto;

In the mean time tech support was able to log into my system ( they had 2 URLS which I had to click), they also restored a prevesously backup.  But still lots of issues. Monday I recieved some emails to do this and that. But Yesterday nothing unfortunately , I hope they spend some time today on my system , since from tomorrow I am gone again for 7 days  :-\
I regret doing the firmware upgrade .... :-[

-System monitor plugin does not work anymore. So I have no idea what the status of the vera is.
-most / all fibaro fkg-101 ( window-door sensors) are not working anymore ( does not change status)
-Unable to include 2 Fibaro FGDW-002 window/door sensors , they are stuck at "setting special ......"

very very frustrating , now 4 days my home system is not functioning how it should be.


It was mentioned before in another thread that my system is running low on memory or storage, when there is a luup restart it takes ages for virtual switches to start working ( they simply don't respond the first 20 minutes).
But after a scene with luup code which every 30 minutes purges something , it was much better.

Anyway , it might be better to delete some stuff which is not necessary on my system as you say.
I have winscp on my computer and can login on my vera, but how do I know which files I can delete / tidy up?

Thanks,
Cor

Title: Re: Qubino double relais switches on and off every 2-3 seconds.
Post by: kwieto on November 01, 2018, 04:45:14 pm
Strange, I have no issues with System Monitor plugin nor FGK-101 (I have 4 of them) on the current firmware installed on my 2 Plus'es.
I don't have FGDW-002, so no opinion here, recently I had issues with setting configuration parameters on Zipato RGBW2 bulb (stucked at configuration), but that bulb is not supported officially.

For cleaning up check the folder where device/plugin configuration files are stored (I don't remember exact place). The easiest way is to look for files left by plugins you once installed and then removed (Vera doesn't remove them during uninstallation).
Usually they are named after the plugin name, like "D_Datamine?.", S_ALTUI...", etc.
If you have such files for plugins you uninstalled, download them and then remove (in worst case you'll have to restore backup or upload the files again).

For removing Z-wave localization files, you should look into the "/etc/cmh-zwfw" folder and then you have list of the files, named like "zwave_zm5304_fw_6.01_au.hex".
The last two letters in the name are localization code, you can remove anything which doesn't belong to your region. The trick is to replace the files with empty files named the same way (also the extension), because other way they'll be recreated again during the nightly healing.
You may create empty text files for that, just remember to change extensions from .txt to .hex


Title: Re: Qubino double relais switches on and off every 2-3 seconds.
Post by: Cor on November 02, 2018, 03:57:53 pm
@ Kwieto ,

Thanks for your time.

I looked with winscp in my vera plus , but except for some eu files , I don't see anything else  (see attachemnt region.jpg). Anything I can delete there?

Looking for the directory for plugins I see something disturbing ......maybe. I use datamine quite a lot. But log ( i hope) everything on a 8GB USB stick. but when I look in the datamine directory , I see a lot of files there ....... full off:
dataMineConfig.json.Fri Nov  2 01-30-05 2018.backup    about 1,13mb per file , almost 280 of these files  , 316 MB in totall. Is that normall? (see attachment datamine.)
When I installed the plugin it said to check if the USB-stick (8GB) size would be correct , which I think it does, see picture datamin2.

system monitor plugin started working again , suddenly ::) .... Gremlins I think....


Thanks ,
Cor

Title: Re: Qubino double relais switches on and off every 2-3 seconds.
Post by: mylesm on November 07, 2018, 03:08:53 am
did you check switch setting ie toggle or single throw as was advised above