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General => Upgrading => Topic started by: szopen on November 20, 2018, 08:27:36 pm

Title: Is upgrade server down?
Post by: szopen on November 20, 2018, 08:27:36 pm
I tried to upgrade for the last few days and every time there is a problem with downloading the file.

Vera Plus 1.7.3918
Title: Re: Is upgrade server down?
Post by: HSD99 on November 20, 2018, 08:53:57 pm
According to this, yes: https://status.getvera.com/

Title: Re: Is upgrade server down?
Post by: shward1 on November 21, 2018, 04:32:12 pm
Can we please get an update on this issue from the support team?

This issue was first reported back on 11/16 and still hasn't been resolved.  I am waiting to do a controller migration until I am able to update FW on the new controller.  When I submitted a support ticket I was simply directed to the entry on the status site, no additional information was offered.
Title: Re: Is upgrade server down?
Post by: shward1 on November 22, 2018, 06:32:49 pm
Can we please get an update on this issue from the support team?

This issue was first reported back on 11/16 and still hasn't been resolved.  I am waiting to do a controller migration until I am able to update FW on the new controller.  When I submitted a support ticket I was simply directed to the entry on the status site, no additional information was offered.

The support team was able to connect remotely and update my new Vera Plus with the latest FW version.  I did the migration earlier today and all went well.  I really appreciate the support team's efforts!