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General => Remote Control => SQ Remote / Square Connect (iOS) => Topic started by: RobertN on September 20, 2012, 12:28:13 pm

Title: app is crashing with ios6 upgrade
Post by: RobertN on September 20, 2012, 12:28:13 pm
So far no issues on my iPhone but app is crashing on my upgraded iPad. Work for a little while but now it connects to vera and then it crashes. Anyone experiencing this after the upgrade?
Title: Re: app is crashing with ios6 upgrade
Post by: RobertN on September 20, 2012, 01:52:23 pm
Now even my iPhone is app is crashing - I think it is because I migrated from vera 2 to 3 and I have the old vera still showing up on the SQremote app. The old vera has been sent back and I have no way how to resolve this issue.
Title: Re: app is crashing with ios6 upgrade
Post by: BOFH on September 20, 2012, 06:29:49 pm
The old Vera's drop off about 3 to 5 days after they've last been connected. I've noticed that accessing Vera via web browser, via Vera Mobile on iOS and Authomation/Homebuddy on Android. Both the inadvertently sent AU Vera 3 and my old Vera 2 showed that behaviour.

I upgraded to iOS6 yesterday on my 4S and the 'Vera Mobile' (Green leaf on back background one) still works like a charm.
Ran the upgrade on my old 3GS this AM and no problems there either.
Title: Re: app is crashing with ios6 upgrade
Post by: jimpapa on September 20, 2012, 09:39:47 pm
Sq remote dev's appertlly don't have iOS devices.  I emailed them about SQ remote HD crashing on iPhone 4S and iPad 3 after iOS 6 update. 

They said that one user reported the same thing and one user it's fine on....

Your product requires an iOS device.  I have over 25 updated apps because iOS 6
And they all didn't need a $200 peice of hardware.  Really guys?

When can we expect an update?
Title: Re: app is crashing with ios6 upgrade
Post by: RobertN on September 21, 2012, 09:55:26 am
There is definitely an issue when you have 2 veras (old and new) and 1 vera reports you cannot connect to it. Since I sent my vera back to miscasaverde but deleted it from mios before I sent back - here was the issue: I shared the same login-id for both veras. So since I couldn't go back and delete the admin-id on the old vera - I did a workaround with the new vera (vera 3) - when into the account session, clicked on other users. This is important first - create a new user with administrative rights for the new vera. Once this is completed successfully and only when you can log in using the new credententials in mios - go back into the account session, other users and delete the shared id that both old and new was using. After this you need to go back into SQremote, change your settings there accordingly, and after a few tries, my SQremote is again functioning in my iPhone and iPad as normal.

So there is an issue with SQremote in IOS6 if the app is reporting an error on startup. Hope this helps someone!!!
Title: Re: app is crashing with ios6 upgrade
Post by: teonebello on September 21, 2012, 10:15:11 am
I have the impression that the development of the iOS app has been abandoned. This is due to the new ZWAVE controller will be a competitor and there will be a separate app.

I hope to be wrong, but seeing any release in the last months, i believe that I m not wrong.
Title: Re: app is crashing with ios6 upgrade
Post by: guessed on September 21, 2012, 11:09:56 am
Using SQRemote HD on both my iPhone 4s and iPad works fine for me against both my Vera2 and Vera3 units.... both on iOS5, and not on iOS6.

Trying the older SQRemote app, the one that would give a complaint dialog about the Vera3 unit, now no longer starts up.
Title: Re: app is crashing with ios6 upgrade
Post by: RobertN on September 21, 2012, 11:30:21 am
@guessed - I too am using the SQremote HD app - I believe both your units are powered on and working - so there might not be an issue there but I disconnected and returned my Vera 2 and when I was using the same credentials to login for both - this was where the problem lies I think. it would connect and say connected [1/2] and then crash.
Title: Re: app is crashing with ios6 upgrade
Post by: guessed on September 21, 2012, 11:40:32 am
@RobertN,
Ok, I'll try turning off one of the units when I get home tonight and see how that goes.  They've definitely patched for issues in recent times, so anything we can do to narrow down the issue will help them.
Title: Re: app is crashing with ios6 upgrade
Post by: RobertN on September 21, 2012, 07:17:44 pm
Thanks guessed. After you turn off your unit, make sure you kill your app on your iphone or ipad and see if it works for you. Mine worked until I started my app from fresh.
Title: app is crashing with ios6 upgrade
Post by: electricessence on September 21, 2012, 09:00:59 pm
Look out. iOS 6 crashes! Not apps fault! Do you have iCloud or FB integration enabled?
Title: Re: app is crashing with ios6 upgrade
Post by: guessed on September 22, 2012, 12:27:53 am
Ok, so with an iPhone 4S, running iOS 6, SQRemoteHD will crash if it cannot find one of the Vera units.

In my case, I switched off the Vera 3, leaving the Vera 2 running, and it crashed during the Connected [2/4] processing, once it "hit" the device that wasn't on my [Home] Network.

The test was run over WiFi.

I'll send a note off to John to see if this will help them isolate it any better.

Thanks guessed. After you turn off your unit, make sure you kill your app on your iphone or ipad and see if it works for you. Mine worked until I started my app from fresh.

Title: Re: app is crashing with ios6 upgrade
Post by: RobertN on September 22, 2012, 12:44:50 am
Thanks for validating and confirming this. Since I did my workaround, I am fine with the app but I am sure others would appreciate if the issue is addressed.
Title: Re: app is crashing with ios6 upgrade
Post by: SquareConnectJohn on September 22, 2012, 11:56:37 am
Thanks everyone for connecting with us and for sending in tickets with this problem. We are trying to find out where the problems lie.  Your comments will prove helpful in trying to locate the source of the issue.   Can someone give us a step for step description to force this issue starting from a system that is working. If we can replicate, then we can fix it.

John
Title: Re: app is crashing with ios6 upgrade
Post by: jimpapa on September 22, 2012, 12:39:18 pm
After not hearing from SQ.. I began poking around and tried did the troubleshooting on my  own.

The problem is with the  myMIOS service Settings..

You cant use a valid account, otherwise it crashes when it connects. 

I uninstalled and reinstalled on iPhone.. would crash right away.  Finally got to the setup screen on iPad 3  was able to have SQ HD error out if i began to edit the myMIOS service

for now I have a fake id on the ipad 3 and nothing in the iphone 4S  and both work.


tested with WIFI on and off and also 3/4G on and off

Title: Re: app is crashing with ios6 upgrade
Post by: SquareConnectJohn on September 23, 2012, 04:51:56 pm
Jimpapa,

Thanks for the information. We will follow up on this.

John
Title: Re: app is crashing with ios6 upgrade
Post by: Double J on September 26, 2012, 01:37:40 pm
My problem is I had a 'dead' Vera in my configuration. It had long since been removed from mios, but SQ doesn't seem to recognize that. I had often deleted that Vera from SQ only to find it returning shortly after. Being lazy, I just left it in there and would clear the "can't connect" pop-up during the app start-up.

I repeatedly tried to beat the crash and delete the dead Vera. This time I saved my configuration. My old Vera is not returning and the SQ Remote is no longer having an issue on my iPhone.

I hope this helps someone.
Title: Re: app is crashing with ios6 upgrade
Post by: jethigh on September 26, 2012, 06:00:27 pm
So no response from SQ since the 22nd. Nice - this has rendered the SQ useless.  So an update would be nice about now
Title: Re: app is crashing with ios6 upgrade
Post by: jimpapa on September 26, 2012, 06:03:24 pm
... IOS 6 was available to developers.  You would think SQ would have tested this like all the other apps that DID GET updated.... and those don't have a $200 hardware portion that need an IOS device to even make it work..

SQ...  dropped ball... seriously embarrassing. 
Title: Re: app is crashing with ios6 upgrade
Post by: CMRancho on October 01, 2012, 09:41:22 am
Still waiting....
Title: Re: app is crashing with ios6 upgrade
Post by: Ruetech on October 11, 2012, 09:30:02 pm
This sucks almost all of my Vera customers have called with questions and complaints about this and I don't have an answer for them. Ive tried to get them to use one of the other apps until this gets fixed but most of them (including myself) have invested a lot of time and money into sq remote. This failure to update is definitely going to hurt future "word of mouth" Vera sales in Lawrence. hopefully no one starts to post complaints about us online.
Title: Re: app is crashing with ios6 upgrade
Post by: jimpapa on October 11, 2012, 09:40:55 pm
No kidding... I have had other apps already updated 2 -3 times for IOS6

Knock knock... SQ   anyone home ?? 
Title: Re: app is crashing with ios6 upgrade
Post by: Puck404 on October 16, 2012, 12:04:38 am
Thought I would add this.  I E-mailed support and this is the reply I got:
"Yes, we have a fix coming. Here's the issue. The little pop-up windows that provide messages are crashing under iOS6."

Not that this helps but thought I would post.

Title: Re: app is crashing with ios6 upgrade
Post by: jimpapa on October 16, 2012, 11:30:45 am
If that's what they are trying to fix.. "little pop ups" .. I have not seen a pop up on this app... ever.

we will never see an update... I emailed and posted that it is with the myMIOS service settings

You can not have ANYTHING in that form.. or it will crash.. It is repeatable on 3 Phones and an ipad for me.

I know... they are busy with a new product.. my advice.. quit now... home automation systems either fly or don't based on the support they have...

Title: Re: app is crashing with ios6 upgrade
Post by: oTi@ on October 17, 2012, 09:23:28 pm
@jimpapa,

Do you know/remember, if when setting up the myMiOS settings, any old, wrong or otherwise problematic Vera's were being retrieved?

Do you have a single Vera? Local access through auto-discovery works fine?

From my perspective, as others have reported, a crash occurs when the app has trouble connecting to any of the Vera's discovered/provisioned/retrieved.

It seems that if you are able to get to the myMiOS settings (i.e. username or password entry), the crash won't occur and you get a chance to rectify the situation (if possible), e.g. by deleting a Vera, or updating an entry with the proper settings, etc.

If I provoke the situation and subsequently get into the myMiOS settings, I do get a pop up that the app could not connect to that particular Vera. Given the statement they made about the pop ups, this might be the reason the app doesn't crash at that point.

Having something set up under myMiOS can be a good thing too; it depends on the situation.
Title: Re: app is crashing with ios6 upgrade
Post by: jimpapa on October 18, 2012, 09:03:47 am
Up until IOS 6   I did have my MyMIOS setting filled in.

I didn't have an old etc. or non -working Vera ever.

I have an entry under MiOS and it uses a fixed IP that I use my DnyDNS address in.

If I put anything in MyMiOS it crashes.  I tested this many times with three iPhones and and iPad 3

all do the exact same thing.


Title: Re: app is crashing with ios6 upgrade
Post by: jimpapa on October 18, 2012, 09:05:18 am
For the record, I don't know if I was clear on other posts..

My system is working fine with no crashes with those changes.  Just looking for a larger screen on iPhone 5 at this point.

Title: Re: app is crashing with ios6 upgrade
Post by: oTi@ on October 18, 2012, 12:01:12 pm
@jimpapa,

Right, so in your case it seems that the data received through your MiOS account is 'bad'. (But the 'opposite case' can be shown to cause a crash as well.)

Does accessing your Vera remotely through cpui5.mios.com work ok?

Title: Re: app is crashing with ios6 upgrade
Post by: jimpapa on October 18, 2012, 12:26:06 pm
I don't think the data is bad... I use that login no issues with cp.mios.com
Title: Re: app is crashing with ios6 upgrade
Post by: oTi@ on October 18, 2012, 12:59:51 pm
Ok; thanks. When you go to cp.mios.com, is the correct LAN address shown for your Vera?
Title: Re: app is crashing with ios6 upgrade
Post by: Ruetech on October 23, 2012, 03:37:36 am
I was afraid to update my iPad 3 due to all of the crashes I finally got tired of waiting and did the update and I haven't had a single problem in fact it almost works faster than before I have a Vera 3 running 1.5.408 I think the issue might be in the networking I have wifi turned off on my Vera and use my main routers wifi I have a total of three routers and two switches on my network. I'll try different combinations tomorrow and see if I can get it to fail without changing any sq settings so to recap its currently working well on my iPad 3 running ios6 with my Vera 3's wan port connected to my main routers LAN port1 and an internal ip reserved for it no port forwarding my sq blaster is on my main routers wifi with an internal ip reserved as well also no port forwarding and my iPad is on my main routers wifi with an internal ip reserved for it as well ( I reserve ip's for all my devices. I feel like its less stress on the network I'm honestly not sure if it helps or hurts)
Title: Re: app is crashing with ios6 upgrade
Post by: escabrun on October 29, 2012, 05:01:48 pm
Hello All,

I had the same problem even on my ipad touch, some of our clients after the IOs update got the same problem.
We found a workaround, we just delete the application and reinstalled again, this resolved the problem, we did it on three different devises and it worked

I hope this works for you.
Title: Re: app is crashing with ios6 upgrade
Post by: jimpapa on October 29, 2012, 08:01:22 pm
Didn't work for me...

It's a shame SQ is AWOL.... at least they could have updated to take advantage of the new iPhone size...  and.. oh fix the issues
Title: Re: app is crashing with ios6 upgrade
Post by: oTi@ on November 09, 2012, 03:07:06 pm
Updated app was made available yesterday.

Quote from: iTunes
What's New in Version 1.1.4
This is a intermediate release to fix the "loss of sync/ loss of label" problem with MiOS systems when reopening the application, this also fixes the iOS6 issues that were occurring with the previous release

Forcing the crash the way I did before, does not work anymore. :) Am getting a pop-up instead now.
Title: Re: app is crashing with ios6 upgrade
Post by: jimpapa on November 11, 2012, 07:11:58 am
Fixed the crashing finally...   Now.. can we have a bigger screen to take advantage of iPhone 5?  ;D

Title: Re: app is crashing with ios6 upgrade
Post by: Primetime on December 26, 2012, 12:15:28 am
I think the SQRemote gang is too busy on their new Home Controller product.........not looking like many Vera updates coming our way anytime soon.   ::)