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General => Upgrading => Topic started by: Neilyboy on December 19, 2017, 10:07:06 pm

Title: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Neilyboy on December 19, 2017, 10:07:06 pm
 Any tips or tricks I can try?  I had boxed away my vera plus for quite some time (kids were just messing with doors and windows that I had monitoring on). I pulled it out to get back into it.  I plugged it back in everything lit up and I wad able to access it via vera mobile.  I could see everything was there just as I had left it.  My cameras were online and everything was happy.  I noticed it was requesting a fw update via my desktop browser. I told it to upgrade.  It gave me the this could take 15 minutes.  Well I let it sit for 30-40 minutes and it never came back online.  I have power cycled it but nothing.  I sent an email to support but hoping there is something I can do to resolve the issue myself.  Any help is much appreciated.
Neil
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Inzax on December 19, 2017, 10:54:37 pm
I just updated my edge to the latest firmware.

After the update all the lights were on but I could not connect.  Web portal showed offline and attempts at a remote connection did not work despite indications by vera lights that it was on line.  I was set up wirelessly so I hooked the vera in to the home network via cat5 cable, restarted for 3rd time....still nothing for a good couple of minutes.  After 15 minutes I was going to do a reset to factory when a new IP popped up on my DHCP table.  Vera still showed offline via web interface.  New IP was the vera and I was able to log in remotely, re-initialized my wifi.  Vera popped up on web portal.

NO idea if this will help you but figured I would throw it out there.  Good luck.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: paros on December 20, 2017, 01:46:07 am
This is the second time my Vera Plus failed after firmware upgrade.
Error flashing by:
/usr/bin/GetLatestVersion.sh: line 139: can't create /etc/cmh/version_latest: No space left on device
http://home.getvera.com/firmware';"> Manually upgrade the firmware to the latest release    

Last time I was able to do a Factory reset and have spend around 40hours getting everything back (including devices and crashed plugins).
Not very happy at this point..
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Rolando on December 20, 2017, 06:14:54 am
It was the first time that my Vera Plus failed after upgrade.
I got the same failure with "no space left on device" - Ticket open.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Neilyboy on December 20, 2017, 07:27:42 am
I have all lights on with a slow blinking power light.  I can see that the Vera has received a DHCP address from my router.  I am unable to access anything via that address. I still show my Vera is offline.

Neil
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Inzax on December 20, 2017, 07:30:30 am
I have all lights on with a slow blinking power light.  I can see that the Vera has received a DHCP address from my router.  I am unable to access anything via that address. I still show my Vera is offline.

Neil
Sounds similar to my experience.  Did you physically hook up the vera to the network via cat5 cable?  I let mine sit for some time after a restart and was able to re-establish communication.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: tk41 on December 20, 2017, 08:44:21 am
I have all lights on with a slow blinking power light.  I can see that the Vera has received a DHCP address from my router.  I am unable to access anything via that address. I still show my Vera is offline.

Neil

Usually, a blinking power light means Vera's somewhere in its startup sequence. If you have the network address, is the "Service" light flashing or steady?  If it's steady, try going via the portal - home.getvera.com; if not then sounds like you'll need to call support and have them take a look.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Neilyboy on December 20, 2017, 11:00:00 am
Yeah, I let it sit overnight. It is hard-wired directly to my switch. I tried 6 reset hits in 6 seconds (dont mind if I have to reset). I just get all lights on with slow blinking power light. I notice that my router hands it a dhcp address (based on mac address). I am not able to access it via web by ip or ssh (will not respond to ping either). Any other ideas? I have an email convo with support but so far just the canned basic try 3 in 6 then 6 in 6.

Neil
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Sorin on December 20, 2017, 11:16:20 am
Hello Neil,

Asked one of our guys to prio this and give you a shoutout. We will make sure this is sorted ASAP.

Sorry for your trouble.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Neilyboy on December 20, 2017, 11:29:05 am
I figured you all could help me out! I really appreciate it buddy! I will watch my email!
Take care,
Neil
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: paros on December 20, 2017, 12:43:12 pm
I also need help with the same problem described in this thread.
One hour after I upgraded, the Vera was not reachable, all lights was not on. Then suddenly it wake up, and give me info that I didn't have enough space available. Now it doesn't work, again...
I have tried to call support for 11 hours but you are very hard to reach..
If anyone at the support see this, please help!
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Frankh on December 20, 2017, 02:09:32 pm
Hi all,
since a couple of weeks my Vera Plus has a lot of reboots (about once every 15min), causing scenes with delays in it not to run completely. Contacting Support did not help a thing... so I tried to fix it myself, knowing that I could do a factory reset and restore a recent backup.
Yesterday I upgraded to FW 1.7.3453, eversince the device is acting unpredictable and does NOT let me restore my back-ups any longer. FRUSTRATING !!!
When trying to restore a working backup-file, the unit just hangs with all leds on except the ones for Z-Wave, Zigbee and Bluetooth. Unit isn't accesible nor via local network nor via getvera.com. The only solution to get out of that situation is a factory reset (6x reset-button).
So... I tried to start from scratch (new install, adding rooms, adding apps,..) and it takes huge time ?nd still resets around every 10 to 15 minutes.
In normal conditions I have about 150 devices connected... but even with the rebuild I noticed the restarts without added devices...

HELP !!!  I want to try going back to firmware 7.0.22 (Vera Plus 1.7.3015) and see if that allows me to restore one of my backup-files...
Anyone knows where I can find that old firmware-file?

A very frustrated Vera-customer !
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: cc4005 on December 20, 2017, 02:27:21 pm
Hi all,
since a couple of weeks my Vera Plus has a lot of reboots (about once every 15min), causing scenes with delays in it not to run completely. Contacting Support did not help a thing... so I tried to fix it myself, knowing that I could do a factory reset and restore a recent backup.
Yesterday I upgraded to FW 1.7.3453, eversince the device is acting unpredictable and does NOT let me restore my back-ups any longer. FRUSTRATING !!!
When trying to restore a working backup-file, the unit just hangs with all leds on except the ones for Z-Wave, Zigbee and Bluetooth. Unit isn't accesible nor via local network nor via getvera.com. The only solution to get out of that situation is a factory reset (6x reset-button).

I had the exact same symptoms. Called support and they remoted in and got it running again this morning. They said what they did will also fix my recurring engine reloads--multiple times per day--common problem that is well-documented on the forum--but I'll believe that when I see it.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Sorin on December 20, 2017, 02:57:18 pm
@paros, guys are already working on your case.
Thanks
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: DantheMan on December 20, 2017, 03:20:51 pm
I am experiencing the same problem as reported by others on this thread.  Vera Plus working well but then I decided to do the firmware update today.  Waited for more than 15 minutes for the update to complete and now my Vera Plus is not working!  The only light showing on the Controller is the Power indicator light.  I have unplugged the Vera Plus Controller for 5 minutes and plugged it back in... to no avail.    I have sent an email to customer support and have also left a voicemail message by phone but have not yet received a response.  Any helpful suggestions would be welcomed.  I'm not as tech-savvy as some of the others in this forum so could use some good detailed explanations of what to do.  Thanks in advance to anyone who can assist!
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: ploganak on December 21, 2017, 03:46:07 am
I have the same problem as the OP on my Vera Plus. Unit is less than a week old. Tried several power cycles, network reset and factory reset. I get a solid power light, after a while the wifi light comes on then the unit it goes dark and starts over. So glad I bought this unit and paid for next day shipping to Alaska when a firmware update killed my old Vera3.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: paros on December 21, 2017, 06:21:24 am
I got help to factory reset and restore previous firmware version and then restoring the backup.
For me, it seems like the problem is storage related. There is only 10mb available on the partition that also the plugin are located on.
I have no idea why it is such a small partition?

The support told me that other users had reported similar issues and we are now waiting for a fix until we try to upgrade again.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: MichaelCoffin on December 21, 2017, 07:59:18 am
My Vera Plus is perfectly stable on 1.7.3232.  Reading this thread, and many others on the latest FW upgrade, there is NO WAY I will put my system at risk by applying 1.7.3453!  This is NOT how you release FW upgrades, throw it out there and see how many systems it breaks, and then spend hundreds of hours (both Vera Tech Support AND customers!) fixing what was broken?!?!

No, absolutely not!  FWIW, I am a mainframe systems programmer (since 1981) - I've done more hardware, software and microcode upgrades than I could count - and THIS is unacceptable!  If a bug associated with an unusual and unanticipated condition goes undetected during initial release, that's one thing - but this one looks SERIOUSLY flawed!  Many of the posts indicate Vera Plus ran out of space, you couldn't check how much free space was available vs. how much you needed BEFORE bricking someone's system?!?!?  :(

-MC
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Viruta57 on December 21, 2017, 08:34:35 am
Is it possible to go back to the previous version.... if yes... just give us the link so we can get our Vera Plus working again... For now it's a big mess... many bugs...
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: cc4005 on December 21, 2017, 10:29:06 am
Is it possible to go back to the previous version.... if yes... just give us the link so we can get our Vera Plus working again... For now it's a big mess... many bugs...

If you can get the controller up and running (I did with a factory reset), you can downgrade to 1.7.3232 by using this link in Settings > Firmware > URL for custom Vera firmware. Then restore from a recent backup.

http://dl.mios.com/firmware/mt7621/mios/release/mt7621_Luup_ui7-1.7.3232-en-mios.squashfs

Received it directly from Vera support last evening and was able to downgrade. Unfortunately it didn't solve my issues, but that's another story...
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: prplrhd on December 21, 2017, 10:56:48 am
Thanks for the firmware link... may end up trying that with backup restore if I don't hear from tech support soon. Opened a case last night and awaiting a response

Sonia - thank you for monitoring and engaging with assistance. I have 2 VeraPlus and 1 Edge, customer since 2013.

Something is horribly wrong with this release or at least how it is co-existing with my current config. Symptoms:

- zwave devices are unreliable. commands are still working, but status is unreliable. For example, a zwave light switch or dimmer can be on, but vera reports as off. Manually polling causes the information to update for perhaps 10-15 seconds, then is reset to 0/off but the physical light/switch status is unchanged.
- zwave, zigbee and bluetooth lights are solid for about 10-15 seconds, then zwave goes dark, followed by the leds for zigbee and bluetooth.
- These symptoms seem to suggest the daemon process controlling zwave is crashing constantly, restarting, etc.
- Scenes are being triggered either by schedule or device, but the status isn't updating. As in, when listing scenes in the UI, the date/time of last execution isn't being updated
- Timers in scenes are broken. A scene that is started will execute actions immediately, but the actions listed as set to occur after a 2-3 min delay fail to execute.
- Ecobee plugin broken, fails to authorize despite continual pin reset attempts. was working ok before firmware upgrade

Ready to try the firmware downgrade and backup restore option, but this causes significant anxiety as prior attempts and just factory reset and restore left several devices, scenes and plugins broken, requiring tedious and time consuming rebuilds, script edits to update with new device numbers, etc. Hopefully tech can remote in and has some answers.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Sorin on December 21, 2017, 12:08:36 pm
Hello people,

I really understand what you guys are going through as I made sure every person that posted here and reported, is being taken care of first hand. It's indeed an exception that we are investigating. We do have a couple of reports as you may see on the forums but I can say that the number of affected users is below 1%, which made it even difficult to find and isolate the issue but critical nonetheless.

I can report that our dev team has isolated the issue. As an immediate measure, the prompt will be stopped, and a back to back release with hotfix should be out by tomorrow.

We really apologize for the situation but we can re-assure that we are on top of this. Our Customer Care team will in the office 24/7 at your service.

Thanks,

The Vera team.

Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Viruta57 on December 21, 2017, 01:01:01 pm
I did downgrade to 1.7.3232 b and I can get access to the LUUP editor..... I don't know if there is a link between the new  version and the old... But downgrading works for me...
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Neilyboy on December 21, 2017, 02:52:26 pm
Should I try to call in to a certain number @Sorin M.? I have yet to hear from anyone.
Thanks buddy.
Neil
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Sammy2 on December 21, 2017, 06:24:24 pm
Hello people,

I really understand what you guys are going through as I made sure every person that posted here and reported, is being taken care of first hand. It's indeed an exception that we are investigating. We do have a couple of reports as you may see on the forums but I can say that the number of affected users is below 1%, which made it even difficult to find and isolate the issue but critical nonetheless.

I can report that our dev team has isolated the issue. As an immediate measure, the prompt will be stopped, and a back to back release with hotfix should be out by tomorrow.

We really apologize for the situation but we can re-assure that we are on top of this. Our Customer Care team will in the office 24/7 at your service.

Thanks,

The Vera team.

My VeraPlus is still begging for an upgrade which I will not do, not only for this but because of the current issue with Schlage Locks.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: prplrhd on December 21, 2017, 06:46:29 pm
Received email response from tech support confirming URL and direction to downgrade firmware. Interestingly enough, direction indicated it should work ok without factory reset and restoring backup (ugly if you have door locks that have to be paired again)

Ran firmware downgrade with URL provided and service is restored back to pre-upgrade stable status.

Will look askance at the next "update" and resume bench testing these first before putting them out into the wild. Would be nice if Vera could provide an after-action report so that those of us in the "1%" can understand what is unique to our particular controller, configuration etc that exposed this flaw. zwave chip perhaps?

Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: paros on December 22, 2017, 01:39:34 am
After doing firmware reset and restore of backup the Zwave network has NOT got back to normal.
Using ALTUI, I can see that I only have 20% nodes communicating with eachother (compared to to before)..
During the night I got warnings about devices not connected (for example doorlock).
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Sorin on December 22, 2017, 07:11:56 am
@paros, I would give it around 24hours as the mesh should reconstruct on its own if no other change have been made, to the z-wave mesh, since the backup was restored.
hope this helps.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Frankh on December 22, 2017, 09:39:37 am
Please read my previous post...
I also can NOT connect to the Vera unit remotely through getvera.com  (always worked before), instead I get a message that LUUP did take longer than foreseen.
You guys experiencing the same problem?
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: cc4005 on December 22, 2017, 09:43:02 am
Please read my previous post...
I also can NOT connect to the Vera unit remotely through getvera.com  (always worked before), instead I get a message that LUUP did take longer than foreseen.
You guys experiencing the same problem?
I had the issue and factory reset, firmware downgrade, & restore got me past it.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Frankh on December 22, 2017, 10:17:33 am
Mr. Sorin,
do I understand correctly that there will be a new Firmware-release today/tomorrow which will solve the reported faillures which are causing frequently restarts and are avoiding remote login through getvera.com?
My question: should I wait to downgrade my Vera Plus to release 3015 'till tomorrow... or should I spent time on it to downgrade anyhow?
Thanks for your answer.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: tk41 on December 22, 2017, 12:05:27 pm
My Vera Plus is perfectly stable on 1.7.3232.  Reading this thread, and many others on the latest FW upgrade, there is NO WAY I will put my system at risk by applying 1.7.3453!  This is NOT how you release FW upgrades, throw it out there and see how many systems it breaks, and then spend hundreds of hours (both Vera Tech Support AND customers!) fixing what was broken?!?!

No, absolutely not!  FWIW, I am a mainframe systems programmer (since 1981) - I've done more hardware, software and microcode upgrades than I could count - and THIS is unacceptable!  If a bug associated with an unusual and unanticipated condition goes undetected during initial release, that's one thing - but this one looks SERIOUSLY flawed!  Many of the posts indicate Vera Plus ran out of space, you couldn't check how much free space was available vs. how much you needed BEFORE bricking someone's system?!?!?  :(

-MC

Agreed, MC - something has gone very wrong in the pre-release testing of 7.0.24, basic stuff!
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Sorin on December 22, 2017, 12:09:01 pm
Frankh, if you have your unit stuck in a loop or the setup is down, please, don't hesitate to reach out our Customer Care team and they will prio this.

Firmware prompt has been removed for the moment, but the release has been postponed, unfortunately, for 28th. will keep you posted
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: tk41 on December 22, 2017, 12:09:51 pm
Hello people,

I really understand what you guys are going through as I made sure every person that posted here and reported, is being taken care of first hand. It's indeed an exception that we are investigating. We do have a couple of reports as you may see on the forums but I can say that the number of affected users is below 1%, which made it even difficult to find and isolate the issue but critical nonetheless.

I can report that our dev team has isolated the issue. As an immediate measure, the prompt will be stopped, and a back to back release with hotfix should be out by tomorrow.

We really apologize for the situation but we can re-assure that we are on top of this. Our Customer Care team will in the office 24/7 at your service.

Thanks,

The Vera team.

Sorin,

Perhaps you can get the guys back onto my now-useless Edge; they seem to have gone quiet for almost 48 hours now after having me reset the z-wave network (thus losing all my device pairings, great move  ::)!).  Support was initially doing well, but the lack of follow-up now is almost as much a problem as the botched software release.
See - http://forum.micasaverde.com/index.php/topic,52733.0.html
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Inzax on December 22, 2017, 02:52:42 pm
Hello people,

I really understand what you guys are going through as I made sure every person that posted here and reported, is being taken care of first hand. It's indeed an exception that we are investigating. We do have a couple of reports as you may see on the forums but I can say that the number of affected users is below 1%, which made it even difficult to find and isolate the issue but critical nonetheless.

I can report that our dev team has isolated the issue. As an immediate measure, the prompt will be stopped, and a back to back release with hotfix should be out by tomorrow.

We really apologize for the situation but we can re-assure that we are on top of this. Our Customer Care team will in the office 24/7 at your service.

Thanks,

The Vera team.

Sorin,

Perhaps you can get the guys back onto my now-useless Edge; they seem to have gone quiet for almost 48 hours now after having me reset the z-wave network (thus losing all my device pairings, great move  ::)!).  Support was initially doing well, but the lack of follow-up now is almost as much a problem as the botched software release.
See - http://forum.micasaverde.com/index.php/topic,52733.0.html

I think via a  backup you might be able to get all that back??? 
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: rafale77 on December 23, 2017, 02:25:02 pm
Well I was fine and dandy for about a week and now My vera plus has completely crashed as well. It started by becoming slow and unresponsive. I managed to get to the UI and run a reboot and it has not come back up since.

I noticed that after reboots, it now shows a different MAC address (up 1 from the original MAC) which forced my DHCP server to give it a new IP address. Once I try to access this new IP address, it shows me a LuCI Lua configuration interface page and gets my browser to download a file named luci.dms.

LuCI is an WEB GUI commonly used for OpenWRT firmware routers. I have dealt with it before. Except this one has no UI behind it. I had never seen luci on the vera before.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: rafale77 on December 24, 2017, 03:56:10 am
I managed to SSH into my unit and it was painful. It now looks like a barebone OpenWRT OS. All the MIOS, CMH, Lua related files and folders are gone. I am doing a factory reset to see if I can recover this myself... How could this happen just by rebooting the unit????

Edit: Succesfully recovered after a factory reset which oddly reloaded me with 3453 firmware. I promptly downgraded to 3423 (7.0.24beta) and will see how this one fares.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Razaan on December 24, 2017, 06:43:28 pm
Hi all,

Was looking for some guidance here. I?ve got a Vera edge that was working until I decided to update to the latest firmware. Now I cannot access my Vera Edge through the web UI. I?ve tried doing a factory reset by holding down the reset button for 30 seconds, but it has not helped. I?ve power cycled it multiple times as well. Sometimes after a reboot, I can ping the device and I can ssh into it, but when I run the command to do a hard reset, it cannot find the folder. Any help is appreciated.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: paros on December 25, 2017, 03:55:39 am
@paros, I would give it around 24hours as the mesh should reconstruct on its own if no other change have been made, to the z-wave mesh, since the backup was restored.
hope this helps.

@Sorin M - No changes a week later...
I am not interested to exclude/include every sensor again.
I have a open ticket since earlier, please speed up the progress.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Svyazist on December 27, 2017, 09:12:36 am
Hello,
Yesterday a disaster happened with Vera Plus, the web interface stopped responding. Access to the controller was not, only through home.getvera.com
Today I got access through ssh, I was able to reflash.
The problem is that the backup does not restore part of the functionality:
1. Names of devices
2. All the rooms were lost
3. The scenes crashed
4. Lost startup code
I've tried 2 different backup files, no changes. :-[
waiting for a response from technical support >:(
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: JimboS on January 03, 2018, 05:14:18 pm
Received my Vera Plus today (3rd Jan 2018) powered up and added controller to portal. Then proceeded with the demanded firmware upgrade. BIG, BIG MISTAKE!  >:(
Now same symptoms as reported elsewhere in this thread. All lights on power light flashing. No access to device via web interface. Wish I had read this thread beforehand, but why would I. This is gigantic balls up by Vera!

I am returning mine to Amazon - will certainly think twice before buying into Vera again.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Sorin on January 04, 2018, 11:16:03 am
@Svyazist - tried looking for a ticket by your name/email combination and could not find one. If this is still an ongoing issue please PM me so we can make sure this is sorted out ASAP.

@JimboS - while I'm really sorry for the trouble you've been through, gotta tell you that your issue is not related to this topic, as the affecting build has been reverted just hours later and hot fixed on 28th. Nonetheless, we would really love to turn this around for you and help you resuscitate the unit through our Customer Care team.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: JJ10 on January 05, 2018, 08:40:09 am
@Svyazist - tried looking for a ticket by your name/email combination and could not find one. If this is still an ongoing issue please PM me so we can make sure this is sorted out ASAP.

@JimboS - while I'm really sorry for the trouble you've been through, gotta tell you that your issue is not related to this topic, as the affecting build has been reverted just hours later and hot fixed on 28th. Nonetheless, we would really love to turn this around for you and help you resuscitate the unit through our Customer Care team.

Hi Sorin,
I think Vera Support is not working very well on this topic! I have send several emails about my issues (same as in this threat) and about the fact that i cant upgrade to the latest firmware (according the vera site) all I receive is an email with the link to the Vera site to see the latest version available???

I have to read on the internet that there are serious issues with the firmware!!!
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: paros on January 05, 2018, 11:50:18 am
@Svyazist - tried looking for a ticket by your name/email combination and could not find one. If this is still an ongoing issue please PM me so we can make sure this is sorted out ASAP.

@JimboS - while I'm really sorry for the trouble you've been through, gotta tell you that your issue is not related to this topic, as the affecting build has been reverted just hours later and hot fixed on 28th. Nonetheless, we would really love to turn this around for you and help you resuscitate the unit through our Customer Care team.

Hi Sorin,
I think Vera Support is not working very well on this topic! I have send several emails about my issues (same as in this threat) and about the fact that i cant upgrade to the latest firmware (according the vera site) all I receive is an email with the link to the Vera site to see the latest version available???

I have to read on the internet that there are serious issues with the firmware!!!

I was close to throw in the towel during this Christmas (after massive brake-down)..
BUT, Vera support shows once again that it's not worth changing home controller.
The Support-team (many thanks to Magda :) ) upgraded my Vera Plus to latest beta firmware and everything is running smoothly for 2 days!
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: cc4005 on January 06, 2018, 03:26:37 pm
everything is running smoothly for 2 days!
Amusing, what we consider success sometimes. I would feel the same if I could get 2 straight days.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: paros on January 06, 2018, 03:38:02 pm
everything is running smoothly for 2 days!
Amusing, what we consider success sometimes. I would feel the same if I could get 2 straight days.

It has been a rough week :)
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: kartcon on January 06, 2018, 09:01:11 pm
On Wednesday of this week my Vera Secure suffered a terminal failure. After several email messages back and forth, today I was able to speak to Mateo in Customer Service. We tried several basic reboot procedures, a couple factory resets and a few other things without success. With my consent, he established a remote connection to my computer. Again he tried several maneuvers without success. He was unable to connect to the device either through the Mios servers, directly via the web interface or by SSH. We tried a direct connection between my PC and the Vera controller and were still unable to connect.

After nearly 3 hours of troubleshooting, restarts. reboots, modem configuring and computer hardware setting changes Mateo determined that my Vera Secure had suffered an internal malfunction and deemed my unit defective. During all these changes I worried to myself that my entire home network may be a wreck before this was all done, but to his credit Mateo returned everything to its proper working condition (except my Vera Secure - which would have earned him Sainthood, considering its terminal status). Thank you Mateo for all your efforts today. Job well done even if you could not fix it.

Bottom line is this: Many of the symptoms described earlier in this thread were present on my machine in the hours prior to its demise. While I still could, I opened a terminal session with RBrowser (Mac ssh client) and it 'appeared' that many of the folders were either unaccessible or empty when I am SURE that was not the case days earlier. See this post:

Quote
Posted by: rafale77
? on: December 24, 2017, 03:56:10 am ? Insert Quote
I managed to SSH into my unit and it was painful. It now looks like a barebone OpenWRT OS. All the MIOS, CMH, Lua related files and folders are gone. I am doing a factory reset to see if I can recover this myself... How could this happen just by rebooting the unit????

Were the files REALLY gone or were the folders simply not accessible? Was there a 'runaway process' slowly wreaking havoc, locking up resources and making the unit unstable and unpredictable? Just before dying, my last reboot reported "Unable to load the Z-wave and ZigBee Implementation XML files". (Not the exact wording, but you get the gist). Why would they get deleted or corrupted doing a simple Luup reload?

Lastly, at no time did I ever attempt to upgrade to the latest firmware (1.7.3452) or the recent Beta release (7.025b). I was on 1.7.3233 and it was running mostly stable after the odd issue several weeks ago. http://forum.micasaverde.com/index.php/topic,52569.msg336766.html#msg336766 (http://forum.micasaverde.com/index.php/topic,52569.msg336766.html#msg336766).

Customer Service has begun a RMA process to exchange my unit for a new replacement. For that I am thankful. I'm a bit worried about rebuilding my unit from scratch or if they can port over the back-ups from the dead unit to the new one. I can't decide if a fresh rebuild (with all the extra work) or a full restore is the best option. To be certain, there are several plug-ins I will not be adding if I do a full manual rebuild and several, such as PLEG, that I can not live without.

I only wish there was some explanation or understanding of what exactly the cause was. I would hate to have to rebuild again, several weeks or months from now, because the issue still lurks somewhere inside Vera.

Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Inzax on January 07, 2018, 08:12:30 am
You should have some backups on the vera server of your first unit.  When you get your new unit they will be visible in the backup section. 

Not sure how one checks the integrity of a backup.  I would worry about bringing over whatever wrecked the first Vera.  I am guessing the chances of this are VERY slim to impossible?

I installed the 7.025b last night.  Very impressed.  My secure ran but there were some nagging issues on 3452 with connectivity.  Rock solid right now.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: DenSnea on January 07, 2018, 04:56:48 pm
I'm new to home automation in this scale and also a new Vera user. I've been struggling for three weeks to get my controller working without result. I've got only the power led on, every other led is black and the unit is not responding to the pinhole factory reset.

Have had long mail conversations with Vera support and they claim that last firmware update has big issues and causes a lot of troubles. I actually got it to work for a whole day. I received a link with a firmware downgrade from support, uploaded it to my Vera and now the thing is completely dead again. Just the power led and no response to the 6 clicks pinhole reset sequence.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Sorin on January 08, 2018, 05:52:44 am
@Svyazist - tried looking for a ticket by your name/email combination and could not find one. If this is still an ongoing issue please PM me so we can make sure this is sorted out ASAP.

@JimboS - while I'm really sorry for the trouble you've been through, gotta tell you that your issue is not related to this topic, as the affecting build has been reverted just hours later and hot fixed on 28th. Nonetheless, we would really love to turn this around for you and help you resuscitate the unit through our Customer Care team.

Hi Sorin,
I think Vera Support is not working very well on this topic! I have send several emails about my issues (same as in this threat) and about the fact that i cant upgrade to the latest firmware (according the vera site) all I receive is an email with the link to the Vera site to see the latest version available???

I have to read on the internet that there are serious issues with the firmware!!!

I was close to throw in the towel during this Christmas (after massive brake-down)..
BUT, Vera support shows once again that it's not worth changing home controller.
The Support-team (many thanks to Magda :) ) upgraded my Vera Plus to latest beta firmware and everything is running smoothly for 2 days!

Thanks @paros, they would love to see the love they're getting.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Kanczug on January 08, 2018, 02:26:31 pm
Hi.
I am new Vera Plus user. Connected it today for the first time to have it stuck on upgrade :/
Can't do anything. Poking the reset hole does not seem to work.
I think that I see the device on my routers IP table, but don't know how to ssh to it (don't know that much about linux commands)
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Sorin on January 09, 2018, 08:26:24 am
Hello Kanczug,

Am really sorry to hear about the trouble with your Vera unit.

My colleagues from Customer Care are already trying to touch base with you, through your existing ticket. Please check your email for further details.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Vilar on January 16, 2018, 04:18:24 pm
New customer here, in Europe, bought a Vera Plus today and it asked to upgrade firmware. It has been in what seems like a boot loop for hours (power light on for a few minutes, wifi light comes up, they all switch off, repeat).

Resetting with the 6 presses seems to do nothing, unplugging, nothing.

If customer support is US hours only I'm pretty screwed
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: dxmone on January 17, 2018, 11:35:37 am
I am having the same problem. Did a firmware upgrade on a new vera plus. Now it keeps rebooting and responding to ping for a few seconds. i can't access it. I have tried to press reset button 6 times in 6 seconds. Nothing helps. '

Does anyone know of a fix for this issue?
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Sorin on January 17, 2018, 11:55:02 am
New customer here, in Europe, bought a Vera Plus today and it asked to upgrade firmware. It has been in what seems like a boot loop for hours (power light on for a few minutes, wifi light comes up, they all switch off, repeat).

Resetting with the 6 presses seems to do nothing, unplugging, nothing.

If customer support is US hours only I'm pretty screwed

Please call, it's a toll-free number, and although not officially announced because we are still in trials, our team is mostly 24/7 on duty.
If you prefer to be called back please shoot me your number in a PM message. We want to turn this around for you, ASAP.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: paros on January 17, 2018, 11:58:58 am
I am having the same problem. Did a firmware upgrade on a new vera plus. Now it keeps rebooting and responding to ping for a few seconds. i can't access it. I have tried to press reset button 6 times in 6 seconds. Nothing helps. '

Does anyone know of a fix for this issue?

Could be the same issue that other users experiencing with low storage left on the 8.6 MB partition. Hope Vera is fixing this soon?
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: dbwiddis on January 18, 2018, 03:17:34 am
TL;dr: fixable with patience!

I bought a new Vera Plus from Amazon, set it up, then tried to do a firmware update and got the symptoms described in this thread.  Initial call to Vera support they tried to connect to the device and failed.  Offered RMA, but since it was Amazon I just returned it and got a new one.... fresh out of box firmware update and same issue!  Rather than a continuous return-reorder cycle, I spent a few hours on the phone with Vera Support and got it resolved.

Here's some insight:
- The problem has to do with upgrading from a very old version without a file installed by a more recent version
- It's fixable by downloading a file, ssh'ing into the controller, copying the file, and running an install command.  The tech support guys can walk through all this.
- It may take many repeated reboot attempt cycles to allow SSH.   Bottom line, try various combinations of power cycle, internet reset (3 reset button presses), firmware reset (6 reset button presses) and a lot of sitting around and waiting.  It will fail 9 out of 10 times.  The time it doesn't fail and you get 3 lights (power, internet, wifi) you should be able to SSH in and fix.  Call Vera Support and they can walk you through it.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: TimD on January 20, 2018, 04:54:38 pm
I am having similar issue... bought a new Vera Plus from Amazon... hooked it up... got to software update (current version 1.7.1786) and nada... single power led... controller offline... occasional ping response... got in once via ssh, but quickly disconnected :(
tried network reset, factory reset (6x in 6sec), unplugging (for hours)
sent a support ticket via Vera website
left couple messages for Vera tech support

I understand they are probably very busy... I just want to start using this controller... I'm hoping Vera can remote in and resolve this like others have experienced... I also fear that exchanging with Amazon will just get me back to the same place :(

== Update ==
I had a troubleshooting session with Raluca from Vera Control... after a couple hours, all we could get was a few seconds of connectivity at a time before reboot cycle - not quite enough to copy in and fix some missing files.  I'm exchanging with another unit from Amazon.  I must say that Vera Tech Support is A+ in my books - Raluca was way more patient than me!  She even offered to connect up with the new unit when it arrives to make sure that the firmware upgrade will go smoothly in the future.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: whitney on January 26, 2018, 10:50:26 pm
Exact same issue as TimD described.  Received my Vera Plus two days ago with firmware 1.7.1786.  I was able to connect my Ecobee thermostats and a generic IP camera.  Tried to upgrade firmware today.  Now only the power light comes on.  Sometimes it responds to a ping, mostly it doesn't.  Scanning the vera plus with Nmap shows port 22 and 53 are sometimes open, but mostly down.  Tried the reset button 6x in 6 seconds. Unplugged it for about an hour and tried again.  I have sent an email to support.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: MtView on January 30, 2018, 08:45:08 pm
Killed my new Vera Plus tonight with tonight's new firmware update.  It does not respond to 6 pushes of the reset button within six seconds.

***Update - I called customer care and they were outstanding.  Santiago dialed in and restored the firmware from a server.  It looks like this will be a problem for all Vera Plus units. 

For those who are about to go through it, they need to take control of your computer, Vera needs to be directly connected to your computer by ethernet and you need to connect to your network by wifi.  I'm someone who NEVER let any support share my computer, but even if you got a new unit from the store it would likely have the same problem.

Vera customer care (Santiago) was outstanding.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: svaleb on January 31, 2018, 05:59:04 am
Same problem here.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Sorin on January 31, 2018, 06:14:37 am
@svaleb,

I have identified your case. One of our CC agents will reply to your email in the following hour or so.

I'm sorry to hear about your troubles.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Sorin on January 31, 2018, 06:29:23 am
Killed my new Vera Plus tonight with tonight's new firmware update.  It does not respond to 6 pushes of the reset button within six seconds.

***Update - I called customer care and they were outstanding.  Santiago dialed in and restored the firmware from a server.  It looks like this will be a problem for all Vera Plus units. 

For those who are about to go through it, they need to take control of your computer, Vera needs to be directly connected to your computer by ethernet and you need to connect to your network by wifi.  I'm someone who NEVER let any support share my computer, but even if you got a new unit from the store it would likely have the same problem.

Vera customer care (Santiago) was outstanding.

Words like this go to our hearts. Thank you for dropping by and confirming our CC team was helpful.

Santiago salutes you!
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: siege9929 on January 31, 2018, 07:08:05 pm
I can confirm that this issue exists out-of-box on new units. I picked one up from MicroCenter yesterday, and just got off the phone with support to do the remote manual upgrade. A pretty painless experience overall, kudos!
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: olftboy on January 31, 2018, 07:15:13 pm
Emailed support yesterday for my dead VeraPlus.  Checked when I got home from work today and no response.  Not used to needing help with any technology but... I'm down and stumped.  I have a second VeraPlus I need to update from the factory firmware before adding to the system.  I'm now leaning on my old VeraLite that doesn't have enough memory for an update.  I feel like I'm in the dark ages without Alexa turning on lights at my beck and call.  :D
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: macstibs on January 31, 2018, 10:44:37 pm
Same problem here but I tried to roll it back to the previous fw and I'm still getting really spotty performance from the Plus even after resetting the hub and re-adding about half of my network and reconfiguring about half my scenes.

Very aggravating. 
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: macstibs on January 31, 2018, 10:52:24 pm
And I probably just self-borked it by hitting the upgrade button while it was throwing memory errors.

Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Sorin on February 01, 2018, 11:59:03 am
Emailed support yesterday for my dead VeraPlus.  Checked when I got home from work today and no response.  Not used to needing help with any technology but... I'm down and stumped.  I have a second VeraPlus I need to update from the factory firmware before adding to the system.  I'm now leaning on my old VeraLite that doesn't have enough memory for an update.  I feel like I'm in the dark ages without Alexa turning on lights at my beck and call.  :D

Our Customer Care team is a bit over its head this period of time but will try to get to everyone ASAP.

@olftboy - I see that one of the agents replied to you 12 hours ago and asked for a schedule phone call.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: olftboy on February 01, 2018, 06:22:13 pm
@olftboy - I see that one of the agents replied to you 12 hours ago and asked for a schedule phone call.

Sweet... Just responded.  I do appreciate the help!!!
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: olftboy on February 02, 2018, 02:08:56 pm
Ionut Sinatavici worked with me for about an hour and was able to update one VeraPlus.  The other VeraPlus would not respond to repeated attempts at communication and an email was sent to generate a RMA.  After disconnecting the phone call I decided it couldn't hurt for me to continue attempting to wake the dead unit.  Using the tools left on my computer I was able to wake up the controller enough to load an intermediate firmware and then the current firmware.

Ionut Sinatavici's help was INVALUABLE in getting my two VeraPlus units back up and running.  Thanks for the help!!!

If it is of any help for other non-communicating units... After connecting the VeraPlus directly to the computer running TFTPD a couple of lights besides the power button started flashing.  Although the VeraPlus would not respond to a ping request, the unit appeared awake.  Without powering down the unit (with lights still flashing), I disconnected the ethernet cord from the computer and connected it to my router.  The VeraPlus then received an IP address and was able to be reached through the online Vera GUI.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: cc4005 on February 02, 2018, 02:54:33 pm
After disconnecting the phone call I decided it couldn't hurt for me to continue attempting to wake the dead unit.  Using the tools left on my computer I was able to wake up the controller enough to load an intermediate firmware and then the current firmware.

I will echo that indeed it can't hurt to keep trying. After my VP was declared dead and out of warranty after several phone and remote support sessions, I continued to tinkering with it and managed to get it back online and ultimately got it running solidly on an updated firmware. Whatever was wrong with it (never diagnosed) is no longer a problem.

I say this not to discredit Vera support--in fact I found them very helpful and knowledgeable--but rather to say there would seem to be limits to what they can do remotely when a unit is actually fixable.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: missha on February 06, 2018, 12:37:00 pm
Same problem. dead new Vera after Updating from old firmware to the new one.
Still waiting for your response. Emailed to Support at Sunday.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Sorin on February 07, 2018, 07:27:27 am
After disconnecting the phone call I decided it couldn't hurt for me to continue attempting to wake the dead unit.  Using the tools left on my computer I was able to wake up the controller enough to load an intermediate firmware and then the current firmware.

I will echo that indeed it can't hurt to keep trying. After my VP was declared dead and out of warranty after several phone and remote support sessions, I continued to tinkering with it and managed to get it back online and ultimately got it running solidly on an updated firmware. Whatever was wrong with it (never diagnosed) is no longer a problem.

I say this not to discredit Vera support--in fact I found them very helpful and knowledgeable--but rather to say there would seem to be limits to what they can do remotely when a unit is actually fixable.

Very well said, and it's deeply appreciated. They are doing a ton of "niche" procedures just to get the things going, and sometimes, behind a "simple" remote session, there's an entire team handling one particular situation, on the spot. I know, things should not end up in that state anyway and lessons are learned by all departments in these situations, but CC wise they're amazing.

@missha, noticed that you already touched base with our CC team and you have a schedule in place. Hope everything turns well.


Ionut Sinatavici's help was INVALUABLE in getting my two VeraPlus units back up and running.  Thanks for the help!!!


Ionut is happy if you're happy  8)
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: missha on February 07, 2018, 04:07:34 pm
@Sorin M., Unfortunately my Vera Plus is dead even after really helpful support. Manager tried near 1 hour to get it alive - but nothing. I'm trying to reach my domestic resseller to return it and get new. Hopefully the new one wont to be dead after updating firmware, that by the way is recommended by the device  :'(
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Sorin on February 08, 2018, 05:19:17 am
I am really sorry to hear this missha. To make sure things will be alright with the replacement unit, I suggest doing the initial setup for the next unit together with the Customer Care team. Just let them now when you get it and request a schedule.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: missha on February 08, 2018, 07:42:20 am
@Sorin M., Yes, sure. The next setup and upd firmware only with CC. let you know when i'll get the new device.

Hope to be part of Vera's owner community again :)
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: qweekdraw on February 19, 2018, 02:57:15 pm
DO NOT UPDATE FIRMWARE!!!
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: LibraSun on February 27, 2018, 09:52:44 pm
Having the same exact problem here. VeraPlus was acting flaky, so I decided to go ahead and update her Firmware to 1.7.3532 (saving a local copy of my Setup, naturally).

That's when the dreaded "Not enough space" error appeared, and I haven't been able to get any part of the UI to respond since. Power cycling hasn't helped. GetVera and Vera Mobile both report unit "Offline".

Saw this thread in the Forum too late to avoid trouble. Have submitted a message to Support, explaining I can't even "Enable Remote Support" at this juncture, so I expect we'll be talking by phone soon. :-)

Glad I'm not alone. Can't wait to hear what the underlying issue may be!
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Mobilniy on February 28, 2018, 12:52:14 am
DO NOT UPDATE FIRMWARE!!!
Don't have any issues on both Vera Plus and Vera Secure EU editions.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: droy on February 28, 2018, 04:45:50 pm
Just bought a Vera Plus from AMZ as an upgrade from Vera 3 and then saw this thread.
Are we past this issue with a corrected FW release - lessen learned???
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: cw-kid on March 09, 2018, 02:27:45 pm
Received my Vera Plus today (3rd Jan 2018) powered up and added controller to portal. Then proceeded with the demanded firmware upgrade. BIG, BIG MISTAKE!  >:(
Now same symptoms as reported elsewhere in this thread. All lights on power light flashing. No access to device via web interface. Wish I had read this thread beforehand, but why would I. This is gigantic balls up by Vera!

I am returning mine to Amazon - will certainly think twice before buying into Vera again.

The exact same thing just happened to me today with a brand new Vera Plus.

So now I have a faulty Vera Edge and a new Vera Plus that isn't working.

Getting depressed now..  :(

Power light is just flashing all other lights are lit up. Not sure how to fix it ?

Thanks
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: SweetGenius on March 13, 2018, 10:50:13 pm
Just wanted to report that I received a Veraplus today from Amazon. I did a firmware update without issue. The firmware version now is 1.7.3532.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Sorin on March 14, 2018, 06:56:51 am
Thanks for the update SweetGenius.

@everyone else, if you have issues please try to reach our Customer Care team before doing any resets or other procedures found freely on the "internetz". Thanks
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Tillsy on March 14, 2018, 06:13:59 pm
Thanks for the update SweetGenius.

@everyone else, if you have issues please try to reach our Customer Care team before doing any resets or other procedures found freely on the "internetz". Thanks
Bear in mind your comment won't be heard by new customers.

When I unpackaged my Vera Plus, it immediately wanted to update its firmware and bricked itself. Finally got it reset and re-attempted multiple times, and it kept killing itself.  Eventually after resetting it countless times, sometimes during the actual stuck update process, it finally came good.

It was only days later when I continued to discover countless bugs with Vera that I found this forum - Google kept pointing me here where discussions highlighted that every issue I was encountering were well-known issues with the Vera.

Not that anything has changed, the number of issues I keep finding with the Vera horrifies me that it is considered anything more than a beta product, but my point is that new customers will not see or heed your suggestion to contact support if Vera is fouling up on them in the first few hours or days of purchase as they won't have necessarily got here yet :(
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Sorin on March 15, 2018, 06:47:38 am
@Tillsy I understand your frustrations and I'm sorry for that.

But the fact that you still find these conversations here on the forum and they did not end up filtered, so only the sun will shine, it only underlines the fact that we are honest and open about the good and the BAD, that we need to fix with our product. And trust me, this tactic is not always a good one business-wise since you also mentioned that you've found here "all the issues". But it must mean something for the great mass of our customers which have an amazing product with lifetime support.

I can't give you specific numbers but trust me, a 4 pages topic, is under 1% of the total upgraded VeraPlus units. Is this good? Not at all, and we're sorry that some had this issue, but this is only going to make us better.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: cswroe on March 18, 2018, 06:22:08 pm
Thank you t @prplrhd for the info and URL.  I too have suffered from the "upgrade" and "enhancements" I was able to access it locally by URL but the device was shot, not doing anything and "no space left on device" .  Reverting the firmware has restored my device and will not be upgrading.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Terrox on May 19, 2018, 04:56:15 pm
Is this issue still ongoing?  My VeraPlus is now doing this after attempting to perform the latest firmware upgrade from 1.7.1786.  Nothing but the power light is on my VeraPlus.  I've been attempting to call the 1-866-966-2272 number but all I'm getting is the leave a message prompt.  I thought this number was 24/7??  My VeraPlus was running great until I attempted the firmware update..  Please help. :'(
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: supermika on May 31, 2018, 05:20:20 am
In the same boat--fw update and now seemingly bricked. I shamefully now have two VeraPlus units in this state. I had purchased but resisted upgrading to the first unit for a couple years, and once I did it was a fruitless effort and I was well out of warranty. So I bought another, had a terrible time migrating from the Edge, and now have a non-functioning system again.

I had much better luck with Vera Edge G and Vera 2... but UI7, the VeraPlus units and the update mechanism have been nothing but trouble.

I can't afford to risk being down for days every time there is an update. I hate to say it, but after 10 years of Vera products I am looking to switch. I'll take stability OR the ability to do basic troubleshooting on my own. Don't seem to have either with Vera anymore.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: fyford on June 01, 2018, 12:50:28 pm
Same boat here, have sent an email to Customer Care.. not sure if there is a better way to contact them from the UK?
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: AlphaHustle on June 02, 2018, 09:12:25 am
I'm having the same issue!

I have opened a ticket, emailed and posted a forum thread.

How long does it usually take to be contacted? UK? I'm pretty pissed right now.
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Grwebster on June 03, 2018, 08:04:05 pm
This is one continuous issue that Vera absolutely needs to fix.  My unit bricked again on an update.   This is a major issue with their platform.  I am a computer geek, and even I hate the thought of having to connect my laptop and ssh?ing in to fix it.  Typical users would be lost.  It?s not great that upgrades often result in a bricked device, but it is made worse by the painful recovery method.


Sent from my iPad using Tapatalk
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: fyford on June 07, 2018, 08:25:10 am
Right so I got a call from a chap called 'Angel' from support, (phoning from Columbia). I turned out that the latest update is a tad larger than previous ones and it maxed out my spare space on the VeraPlus. (This has a total of 8MB for all apps and the firmware).

Angel cleared my cache which was tricky as he had to do this from SSH before the whole system started up properly, as it would stall and run out of space once properly up and running. So yes this took a few restarts from scratch and then a race against time once we could get into SSH to clear off what we could. ALTUI took up the most space and I was told to not use that.. He explained that Vera is working on some new firmware which would give some more space in the plugin directory.

Once we got some space we rolled back to a previous backup ( I did not know they keep backups of our configs on their server) and he created a scene that runs daily with LUUP below to clear cache:

 {    os.execute("rm /etc/cmh/ergy_cache*")     }

I'm now back up and running the latest firmware, I lost connections to various hardware with 'Can't Detect Device' errors. I have removed one of these (fibraro 3 in 1 sensor), unpaired, reset and re-paired it, but I still get the error.

As a last note, I migrated from an Edge to a Plus, doing that caused the Edge's SSH password to migrate over as well!

Hope this helps someone out there.


Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Tillsy on June 07, 2018, 09:26:58 am
Vera is far more fundamentally flawed than that.  This latest firmware is just the tip of the iceberg.

I only bought my Vera in February.  The firmware at the time bricked it straight out of the box.  Brand new Vera.  Brand new customer.  Bricked.  Immediately.  Lots of us.  And, well known issue... it had been going on for a while, and they later issued a firmware update that specifically addressed this.  So well done having a product out on the market that did this.

Then, over a period of a few months, it slowly screwed itself on its own.  I have not installed this new firmware, I'm not that stupid after what I had already been through straight out of the box.  It simply killed itself.  Turned out system exhaustion.  No "larger firmware", it is already a crippled enough device to do that on its own.

Like you, once we got the thing going they restored me from a backup at their end.  Except they stuffed up doing the encryption keys, so like you Fibaro devices all failed because they all do "secure" inclusions.  I worked that out, they failed to realise this... for multiple fix attempts, each time making things worse and worse, until eventually acknowledging they did it wrong and offered to fix properly.  But never have, they changed their mind and just want to keep kicking the thing.

And now my Vera, all on its own only a few weeks later instead of months, has gone offline again.

This product is deeply, deeply, deeply flawed - and they've known this for at minimum the whole five months since I bought my "already known to brick itself straight out of the box" product back in February.

Yes, they are starting to acknowledge that selling specifications from 1999 in the year 2018 is not cutting the mustard, but right now like in February they are continuing to let more and more and more customers install a firmware that makes this worse and worse and worse.  Also as I said I, like many others, haven't even installed this firmware yet given a bit of time the same system exhaustion still happens.

Yeah sure we can blame plugins galore.  Except I don't run anything big like AltUI, in fact I only have a single plugin - DelayLight... plus a heap of devices.  That's it.  Can't ask for a cleaner or simpler setup.

Look at the threads all over this forum with people going down left, right, and centre... some over time because it'll just crap out anyway, or happening immediately because of the new firmware.  In the very least withdraw that darned firmware for heavens sake...

I am very saddened that, right before things turned to crap (as in the death spiral began, there were always multiple issues with Vera), I bought a second one for my holiday (vacation) home.  Though ironically I just grabbed a Vera Edge for that as there isn't much there, and so far (TOUCH WOOD, OMG don't curse that one now) I haven't had a single glitch with that baby... so the Plus definitely has added payload (probably from all the extra stuff that doesn't even work anyway like Bluetooth, Zigbee, etc)...
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: Grwebster on June 10, 2018, 12:17:13 pm
Any tips or tricks I can try?  I had boxed away my vera plus for quite some time (kids were just messing with doors and windows that I had monitoring on). I pulled it out to get back into it.  I plugged it back in everything lit up and I wad able to access it via vera mobile.  I could see everything was there just as I had left it.  My cameras were online and everything was happy.  I noticed it was requesting a fw update via my desktop browser. I told it to upgrade.  It gave me the this could take 15 minutes.  Well I let it sit for 30-40 minutes and it never came back online.  I have power cycled it but nothing.  I sent an email to support but hoping there is something I can do to resolve the issue myself.  Any help is much appreciated.
Neil
You have to reboot and get it into ssh mode, then send it a few commands to get it cleared up.  The you?ll have to restore assuming you have a back-up.  Let me know if you don?t get any instructions and I will,find and paste them here.


Sent from my iPad using Tapatalk
Title: Re: Vera Plus (working beautifully, then chose fw update - now just power light)
Post by: pwelten on July 23, 2018, 04:43:04 am
Please DO paste them here ASAP.