Author Topic: Energy "Ergy gateway serial is not present in user"  (Read 5900 times)

Offline bengie66

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Energy "Ergy gateway serial is not present in user"
« on: May 31, 2014, 01:33:49 pm »
When clicking the "Energy" tab on the simple UI I get this error: "Ergy gateway serial is not present in user".
When clicking on Energy on the advanced settings UI I get this: "Could not authenticate with ergy!".
It worked initially.
I have a Vera Lite bought as a bundle from Tiger Direct. 1.6

Anyway to fix this?

Is there a way to reset the ergy account/setup information to run it as a new install without resetting the whole Vera Lite?
Where is this information stored? Database? Files?

Offline fullmoonguru

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Re: Energy "Ergy gateway serial is not present in user"
« Reply #1 on: July 04, 2014, 05:10:39 pm »
I am also getting this:

"Could not authenticate with ergy!"

It was working for me as well, but the watts were almost triple what they should be.  So I updated the firmware on my Aeon Labs HEM, removed, and re-added the device on my Vera network.  After that it just tried to load the whole time after clicking on the Energy tab in UI6. So I removed & re-added ergy.  I noticed that it didn't ask me for login info. like the install instructions say it should.  Also, no devices were showing in the ergy window. So I power-cycled my Vera Lite & the devices showed up.  From there I was able to set it up.  Hope this helps.

Offline BOFH

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Re: Energy "Ergy gateway serial is not present in user"
« Reply #2 on: July 04, 2014, 05:50:17 pm »
You may want to uninstall the Ergy plugin and then re-install it. Chances are this will lose you all settings.

I've had problems with it in the past as it does not seem to play will with Internet Explorer. Especially the more recent incarnations of that.
It works a lot better on Firefox. If you are using IE, you may want to try and use eg Firefox to see if that resolves the issue.
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Offline cgoffredo

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Re: Energy "Ergy gateway serial is not present in user"
« Reply #3 on: October 01, 2014, 11:51:23 pm »
Was there ever resolution for this?  I'm getting the same message ("Ergy gateway serial is not present in user") on a new Vera3...submitted a tech support request days ago but have received no response.  I guess calling is the next action, but was wondering if anyone else has encountered this and solved it before I do so.

Thanks!

Offline fullmoonguru

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Re: Energy "Ergy gateway serial is not present in user"
« Reply #4 on: October 02, 2014, 09:09:50 am »
I never got the serial error, but I went to Ergy & logged in & it cleared the "Could not authenticate with ergy!" error I was getting.
 

Offline wimlem

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Re: Energy "Ergy gateway serial is not present in user"
« Reply #5 on: November 21, 2014, 07:02:37 am »
Still getting the "Ergy gateway serial is not present in user" error. Vera support still cannot solve this and the http://www.ergyenergy.com/ site is a total chaos at the moment and no one ever replied on my e-mails..

Removing and reinstalling the ergy application is not the solution :(

Offline gerardosamara

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Re: Energy "Ergy gateway serial is not present in user"
« Reply #6 on: November 21, 2014, 08:25:19 am »
+1

Ergy site seems to be inactive and they have never replied to several mails that I have sent to them to reset my password. .... So now i Forget about Ergy plugin and i am looking for alternative solutions.
« Last Edit: November 21, 2014, 08:35:58 am by bottrader »
VeraLite+VeraEdge/EnOcean version US en UI7.1.17 + Vera Mobile UI7 V7.15.17.40 + Imperihome pro V2.8.3
Wall switch : Leviton VRS15 , Smart switch : Aeotec DSC24 , Motion sensor : Aeotec 4in1 DSB05 + Everspring HSP02 , Cameras Dlink 742L + Foscam 8910 + Foscam 9853EP

Offline nautic

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Re: Energy "Ergy gateway serial is not present in user"
« Reply #7 on: November 23, 2014, 09:32:39 am »
Did you find a alternative solutions ?

Offline gerardosamara

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Re: Energy "Ergy gateway serial is not present in user"
« Reply #8 on: November 23, 2014, 09:59:56 am »
Not yet , I need to search first  in this forum ... when i will have time
VeraLite+VeraEdge/EnOcean version US en UI7.1.17 + Vera Mobile UI7 V7.15.17.40 + Imperihome pro V2.8.3
Wall switch : Leviton VRS15 , Smart switch : Aeotec DSC24 , Motion sensor : Aeotec 4in1 DSB05 + Everspring HSP02 , Cameras Dlink 742L + Foscam 8910 + Foscam 9853EP

Offline fullmoonguru

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Re: Energy "Ergy gateway serial is not present in user"
« Reply #9 on: November 23, 2014, 10:57:39 am »
Plotwatt is working:

http://forum.micasaverde.com/index.php/topic,25850.msg183429.html#msg183429

I also remember recently seeing that someone had a new script for Bidgely but I haven't tried it.

Offline tylerprouty

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Re: Energy "Ergy gateway serial is not present in user"
« Reply #10 on: November 26, 2014, 08:10:11 am »
Hi there...

I was having this issue, but the thing I did was change my email on the ERGY website in my profile. I then logged in with my email name but at the end I put @echolabs.net instead of my regular account and logged in with my UI7 password, and I changed my email in my profile back to @echolabs.net and everything is working again. I hope this helps if someone did the same thing I did.

Offline wimlem

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Re: Energy "Ergy gateway serial is not present in user"
« Reply #11 on: November 26, 2014, 12:32:44 pm »
that was the trick :). i changed the mailaddress and since then it went wrong!

Thanks!

Offline mcarvidon

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Re: Energy "Ergy gateway serial is not present in user"
« Reply #12 on: December 16, 2016, 08:10:42 am »
Hi!

Could anyone find a solution for this problem? I have the lastest version of firmware, and since I change the email I have this problema.

Any ideas? Thanks in advance!