Author Topic: Basic Event Logging Problems - TempLogFileSystemFailure  (Read 12210 times)

Offline LucidOndine

  • Newbie
  • *
  • Posts: 1
  • Karma: +0/-0
Re: Basic Event Logging Problems - TempLogFileSystemFailure
« Reply #60 on: December 23, 2016, 10:59:55 pm »
Just stumbled upon this after most recent firmware upgrade; I cannot even log in to the web portal as the device is in a tight spin/restart loop:
Code: [Select]
...snip...
02      12/23/16 21:56:39.266   UserData::TempLogFileSystemFailure start 0 <0x774f7520>
02      12/23/16 21:56:39.287   UserData::TempLogFileSystemFailure 5771 res:1
02      12/23/16 21:56:39.359   UserData::TempLogFileSystemFailure start 0 <0x774f7520>
02      12/23/16 21:56:39.382   UserData::TempLogFileSystemFailure 5682 res:1
02      12/23/16 21:56:39.978   UserData::TempLogFileSystemFailure start 0 <0x774f7520>
02      12/23/16 21:56:40.000   UserData::TempLogFileSystemFailure 5771 res:1
02      12/23/16 21:56:40.072   UserData::TempLogFileSystemFailure start 0 <0x774f7520>
02      12/23/16 21:56:40.095   UserData::TempLogFileSystemFailure 5682 res:1
02      12/23/16 21:56:41.572   UserData::TempLogFileSystemFailure start 0 <0x77ebe320>
02      12/23/16 21:56:41.594   UserData::TempLogFileSystemFailure 5771 res:1
02      12/23/16 21:56:41.662   UserData::TempLogFileSystemFailure start 0 <0x77ebe320>
02      12/23/16 21:56:41.684   UserData::TempLogFileSystemFailure 5682 res:1
02      12/23/16 21:56:43.395   UserData::TempLogFileSystemFailure start 0 <0x77ebe320>
02      12/23/16 21:56:43.416   UserData::TempLogFileSystemFailure 5771 res:1
02      12/23/16 21:56:43.480   UserData::TempLogFileSystemFailure start 0 <0x77ebe320>
02      12/23/16 21:56:43.501   UserData::TempLogFileSystemFailure 5682 res:1
02      12/23/16 21:56:45.045   UserData::TempLogFileSystemFailure start 1 <0x77737320>
02      12/23/16 21:56:45.147   UserData::TempLogFileSystemFailure 8655 res:1
02      12/23/16 21:56:52.926   UserData::TempLogFileSystemFailure start 0 <0x76d6f520>
02      12/23/16 21:56:52.948   UserData::TempLogFileSystemFailure 5771 res:1
02      12/23/16 21:56:53.018   UserData::TempLogFileSystemFailure start 0 <0x76d6f520>
02      12/23/16 21:56:53.043   UserData::TempLogFileSystemFailure 5682 res:1
02      12/23/16 21:56:55.170   UserData::TempLogFileSystemFailure start 0 <0x77737320>
02      12/23/16 21:56:55.191   UserData::TempLogFileSystemFailure 5771 res:1
02      12/23/16 21:56:55.258   UserData::TempLogFileSystemFailure start 0 <0x77737320>
02      12/23/16 21:56:55.280   UserData::TempLogFileSystemFailure 5682 res:1
02      12/23/16 21:56:59.880   UserData::TempLogFileSystemFailure start 0 <0x77737320>
02      12/23/16 21:56:59.900   UserData::TempLogFileSystemFailure 5771 res:1
02      12/23/16 21:56:59.964   UserData::TempLogFileSystemFailure start 0 <0x77737320>
02      12/23/16 21:56:59.985   UserData::TempLogFileSystemFailure 5682 res:1
02      12/23/16 21:57:01.571   UserData::TempLogFileSystemFailure start 1 <0x77144320>
02      12/23/16 21:57:01.674   UserData::TempLogFileSystemFailure 8006 res:1

Which is particularly frustrating, as the hub is completely useless in this capacity. I can't even login to enable the portal to have service check on it.

Offline moishaSPB

  • Sr. Newbie
  • *
  • Posts: 21
  • Karma: +1/-0
Re: Basic Event Logging Problems - TempLogFileSystemFailure
« Reply #61 on: March 18, 2017, 08:41:06 am »
My Vera Edge 7 month old unit loops in this UserData::TempLogFileSystemFailure restart on and off for the last couple of month.
Amazing how many folks experiencing this for the last 5+ years and Vera Ltd. offers no solution.

Offline moishaSPB

  • Sr. Newbie
  • *
  • Posts: 21
  • Karma: +1/-0
Re: Basic Event Logging Problems - TempLogFileSystemFailure
« Reply #62 on: March 23, 2017, 10:36:18 pm »
I sent mail to support (two actually) and received the following "we get paid by the word count" response :

"After checking the logs provided by the unit and with our developers, the TempLogFileSystemFailure is a function in the Vera engine used to log the WriteUserData function. This will check if the user_data configuration file has been saved correctly and save the output in a temporary file, and if it was it will delete it. The functions will verify periodically if the configuration file has been saved, no matter if you?ve made these changes yourself or the unit updated variables based on the connected devices output.
As long as you?ll see the ?WriteUserData saved? message you?ll know for sure the file has been saved correctly and the temporary file will be deleted. Each time the configuration file fails to save, it will log it in the alerts section of your Vera unit. Also keep in mind that this is one of the few safeties available for the user_data configuration file, which will backup the last 5 changes made to it so the Vera engine will be able to restore one of the earlier versions if necessary.
Please let me know if I can be of any other further assistance and I will get back to you asap."

My further requests for help are being ignored.

This is super frustrating.

02      03/23/17 21:34:15.437   UserData::TempLogFileSystemFailure start 0 <0x76de8520>
02      03/23/17 21:40:15.429   UserData::TempLogFileSystemFailure start 0 <0x76de8520>
02      03/23/17 21:40:15.630   UserData::TempLogFileSystemFailure start 0 <0x76de8520>
02      03/23/17 21:46:15.337   UserData::TempLogFileSystemFailure start 0 <0x76de8520>
02      03/23/17 21:46:15.444   UserData::TempLogFileSystemFailure start 0 <0x76de8520>
02      03/23/17 21:52:15.322   UserData::TempLogFileSystemFailure start 0 <0x76de8520>
02      03/23/17 21:52:15.420   UserData::TempLogFileSystemFailure start 0 <0x76de8520>
02      03/23/17 21:58:15.323   UserData::TempLogFileSystemFailure start 0 <0x76de8520>
02      03/23/17 21:58:15.423   UserData::TempLogFileSystemFailure start 0 <0x76de8520>
02      03/23/17 22:04:15.332   UserData::TempLogFileSystemFailure start 0 <0x76de8520>
02      03/23/17 22:04:15.430   UserData::TempLogFileSystemFailure start 0 <0x76de8520>
02      03/23/17 22:10:15.324   UserData::TempLogFileSystemFailure start 0 <0x76de8520>
02      03/23/17 22:10:15.420   UserData::TempLogFileSystemFailure start 0 <0x76de8520>
02      03/23/17 22:16:15.402   UserData::TempLogFileSystemFailure start 0 <0x76de8520>
02      03/23/17 22:16:15.597   UserData::TempLogFileSystemFailure start 0 <0x76de8520>
02      03/23/17 22:22:15.323   UserData::TempLogFileSystemFailure start 0 <0x76de8520>
02      03/23/17 22:22:15.432   UserData::TempLogFileSystemFailure start 0 <0x76de8520>
02      03/23/17 22:28:15.334   UserData::TempLogFileSystemFailure start 0 <0x76de8520>
02      03/23/17 22:28:15.437   UserData::TempLogFileSystemFailure start 0 <0x76de8520>
02      03/23/17 22:34:15.323   UserData::TempLogFileSystemFailure start 0 <0x76de8520>
02      03/23/17 22:34:15.442   UserData::TempLogFileSystemFailure start 0 <0x76de8520>

Offline Explosive

  • Newbie
  • *
  • Posts: 5
  • Karma: +0/-0
Re: Basic Event Logging Problems - TempLogFileSystemFailure
« Reply #63 on: March 24, 2017, 06:43:36 am »
I experience the exact same thing, every 6 minutes...


Offline moishaSPB

  • Sr. Newbie
  • *
  • Posts: 21
  • Karma: +1/-0
Re: Basic Event Logging Problems - TempLogFileSystemFailure
« Reply #64 on: March 24, 2017, 07:51:37 am »
Send an e-mail to support@getvera.com so we have a trail of Vera ignoring this data corruption issue for years.