Author Topic: Hunter Douglas PowerView control with Vera and Amazon Echo  (Read 4290 times)

Offline XA44Owq26HxCq88

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Re: Hunter Douglas PowerView control with Vera and Amazon Echo
« Reply #30 on: March 05, 2017, 08:40:35 pm »
blindman75

Glad to hear that they are doing something with the hub. I had major problems that cleared up once I convinced HD to replace my hub. I've since gotten an email from my dealer that said her rep indicated that the current hub has been "problematic"

Will the new hub be able to be controlled from my vera without having to write code?
Will the new hub have any kind of log reporting capability?
Will the new hub be backwards compatible with my current shades?
Will HD replace my current hub with a new "upgraded" one?

If you have any further insight into the new hub, I'd love to hear about it!

Offline blindman75

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Re: Hunter Douglas PowerView control with Vera and Amazon Echo
« Reply #31 on: March 05, 2017, 09:33:08 pm »
blindman75

Glad to hear that they are doing something with the hub. I had major problems that cleared up once I convinced HD to replace my hub. I've since gotten an email from my dealer that said her rep indicated that the current hub has been "problematic"

Will the new hub be able to be controlled from my vera without having to write code?
Will the new hub have any kind of log reporting capability?
Will the new hub be backwards compatible with my current shades?
Will HD replace my current hub with a new "upgraded" one?

If you have any further insight into the new hub, I'd love to hear about it!
The new hub will be compatible with your current shades using Powerview. I doubt  they will offer to swap out your old unit. I don't have any specifics yet about working directly with vera, but should have more info sometime in April.

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Offline XA44Owq26HxCq88

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Re: Hunter Douglas PowerView control with Vera and Amazon Echo
« Reply #32 on: March 05, 2017, 10:05:54 pm »
If it meant getting a more capable hub, I'd be happy to do some MORE trouble shooting!

Any idea if they are going to be coming out with a powerview II (?) shade?

Offline blindman75

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Re: Hunter Douglas PowerView control with Vera and Amazon Echo
« Reply #33 on: March 06, 2017, 09:16:31 am »
My understanding is the hub is the only thing changing for now.

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Offline mike Q

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Re: Hunter Douglas PowerView control with Vera and Amazon Echo
« Reply #34 on: March 07, 2017, 10:34:28 pm »
As much as HD charges for their blinds, it's unfortunate that they wouldn't upgrade the people that bought into the original and somewhat flakey system.

Offline XA44Owq26HxCq88

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Re: Hunter Douglas PowerView control with Vera and Amazon Echo
« Reply #35 on: March 11, 2017, 12:37:18 pm »
Well, it started again on Friday. After about a month of flawless operation with a replacement hub (and the consequent rebuilding of the setup) one shade (Kit E) needed power cycling before it would respond to commands. This morning a different shade (DR S) needed power cycling before it would respond to commands. Sometime this morning that same shade (DR S) decided to close on it's own. It was not scheduled to close until this evening.

I contacted my dealer (with a CC to the HD tech who helped last time) and the dealer responded with "Thanks for the update". I've searched for other forums on the Hunter Douglas blinds where owners can discuss issues, but couldn't find any. Does anyone know of any?

Blindman75 - I know you're not involved directly, but as a dealer, have you run into this kind of flakiness? PM me if you would be willing to share some tips and/or discuss this in a non-public way, but I'd really like to get your take on this, if you don't mind.

thanks