Please enable logging (Settings->General->Enable Logging), try and connect remotely (clicking the cloud/wifi icon on the status bar will trigger a reconnect), and when the connection fails, go to Settings->General->Mail logfile to support. I'll take a look
The correct settings for remote access through Getvera in HomeWave are:
Vera IP: local IP address
Device ID: leave at the value that's automatically filled in
Mios Username / Password: your credentials for Getvera.com
Name: can be anything (this is just a cosmetic label)
URL: leave blank
Direct to Vera: Off
Ignore Mios IP: Off
There's been a few other reports of people having trouble with remote access, but I've not been able to reproduce or fix the issue. What helped in one instance was changing the password to something simple (i.e. letters and numbers without funny characters in it). Perhaps you can try that. There might be a bug in the routine that encodes the password for transmission.
Thanks for your response. I was able to re-established connection and control over the WAN, but at a high price. After having tried every option I could think of, I decided that I would reset the configuration to 'factory fresh' (after saving my configuration file) and then I was able to connect via the WAN. I added a couple of controls and they also could be executed over the WAN.
I decided to restore my configuration from the file I sent to dropbox (nice integration there, by the way) and I was immediately back in the condition previously despite the fact that I used exactly the same remote access configuration parameters that were working just moments ago. I did a "reset" again; and again restored the WAN connection.
So based on this test, clearly there is 'something' in my saved configuration, that worked fine in UI5 that is creating a WAN connection issue with UI7. My assumption was that the configuration files contained only the user configurable controls, otherwise I would have tried the reset many, many hours ago. Obviously I would prefer to have my old configuration working in UI7 so I don't need to rebuild from scratch, so if this description of the issue is informative to you, maybe you know a way to do that?
I would be happy to send you the configuration file that worked under UI5 but not with UI7 (Vera Edge) or anything else you would like to examine.
FYI, in my case, my password is quite simple; upper-case, lower-case, a number and an exclamation point.