For the benefit of anyone else experiencing this issue, I thought I would share my experience. I received my first Vera product today, a Vera Plus, I set everything up on IE, all went well, then all of a sudden I started to get this error. I restored the unit to factory settings, then tried to connect, same issue. Tried a second and third reset to no avail. Just as I was about to give up and prepare to send this brand new brick back to the supplier I found this thread. Tried again with firefox and bingo. None of that makes any sense to me and the best part is that I have to go through the whole set up again as I don't have a back up. Can't really say my first impressions of Vera are that good.