Author Topic: Cant connect when not on WiFi  (Read 636 times)

Offline Blaabjerg

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Cant connect when not on WiFi
« on: August 26, 2016, 08:54:04 am »
Hi,

I can not connect to my Vera Plus when i'm not on WiFi. I have added my MIOS login and password. But it just says:

Gateway credentials
Incorrect username / password for unit: IPADDRESS, VERA_ID

I can login with my credential on get.vera.com.

Anybody know why?

Thanks

Regards

Claus

Offline IslandMan54

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Re: Cant connect when not on WiFi
« Reply #1 on: August 26, 2016, 03:53:29 pm »
Hi Claus,

I had a similar issue when I just upgraded to VeraPlus U17. While I am still having issues with other parts of the app since I have upgraded the Vera, turning off the "Direct to Vera (no MIOS) did the trick for me and let me connect with WiFi or Cellular.

Good Luck,
Dave

Offline Blaabjerg

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Re: Cant connect when not on WiFi
« Reply #2 on: August 26, 2016, 04:13:11 pm »
Hi Dave,

That did not work for me :-(

But thanks anyway

Regards

Claus

Offline RichadL

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Re: Cant connect when not on WiFi
« Reply #3 on: December 03, 2016, 11:27:32 am »
I'm having the same problem. Are there any password 'special characters' that HomeWave doesn't identify?

Offline intveltr

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Re: Cant connect when not on WiFi
« Reply #4 on: December 03, 2016, 04:53:47 pm »
Maybe... regular stuff like @*&$%(@&$ should be ok.  Maybe accented letters and such won't work properly, actually I never tested that.
HomeWave is available in the App Store!  Turn your iPhone/iPad into an easy-to-use remote control for Vera.

Offline RichadL

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Re: Cant connect when not on WiFi
« Reply #5 on: December 05, 2016, 10:05:30 am »
Problem resolved. Was experiencing issues with Vera and getvera.com password. Many thanks to the good folks at Vera Customer Care who reset the password which corrected the problem.

HomeWave is now connecting when not on WiFi.