Author Topic: UI7 ▾ Version 7.0.19 (1.7.902/1.7.2406/1.7.2414) ▾ December 12, 2016  (Read 8078 times)

Offline Khaztr

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Re: UI7 ▾ Version 7.0.19 (1.7.902/1.7.2406/1.7.2414) ▾ December 12, 2016
« Reply #45 on: January 18, 2017, 04:02:14 pm »
Phew, reading all this reminds me why I've learned to hold off upgrading to the latest major firmware release until after Vera releases the subsequent fix.  I'm sure you realize that all of you that upgraded are basically beta testers.  Thank you for your service!

Offline Sender

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Re: UI7 ▾ Version 7.0.19 (1.7.902/1.7.2406/1.7.2414) ▾ December 12, 2016
« Reply #46 on: January 18, 2017, 04:46:32 pm »
A long long time ago there was: http://micasaverde.com/my_view_page.php.

Now there is... mail.

Hard to keep track and the standard answer is "in the next firmware"
Good firmware is more important than good karma. (and this costed me lots of Karma)

Offline jlind

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Re: UI7 ▾ Version 7.0.19 (1.7.902/1.7.2406/1.7.2414) ▾ December 12, 2016
« Reply #47 on: January 27, 2017, 09:37:53 am »
Against my better judgement, I upgraded the firmware on my VeraPlus last night in an attempt to get a couple of new Ecolink sensors working.  After the hour long upgrade process, the sensors started working fine, but the luup engine has rebooted about 50 times in the last 8 hours. 

Here's the sweet part.  According to support, once you upgrade to this version of YOU CAN NOT DOWN GRADE!!!!! :o

He said the only thing I can do is put in a ticket and hope they resolve it.
VeraLite/VeraPlus with UI7, Multiple GE switches, GE Outlets, Aeon Smart Switches, Minimote, GE Portable outlets  Apps: (Pentair Autelis Plugin, Weather Underground, Honeywell WiFi Thermo, System Monitor, AlternateUI)

Offline RichardTSchaefer

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Re: UI7 ▾ Version 7.0.19 (1.7.902/1.7.2406/1.7.2414) ▾ December 12, 2016
« Reply #48 on: January 27, 2017, 09:40:49 am »
You should be able to downgrade as long as your restore a backup that was from before the upgrade.

Offline jlind

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Re: UI7 ▾ Version 7.0.19 (1.7.902/1.7.2406/1.7.2414) ▾ December 12, 2016
« Reply #49 on: January 27, 2017, 10:03:34 am »
That's what I was thinking.  I have a local backup, but they also have backups.  I was amazed that the support guy would say that.  I usually have to call support while away from the device and not where I have my backup.  I was really hoping that they could just fix the problem and I could go on with my day, but that's not the case.
VeraLite/VeraPlus with UI7, Multiple GE switches, GE Outlets, Aeon Smart Switches, Minimote, GE Portable outlets  Apps: (Pentair Autelis Plugin, Weather Underground, Honeywell WiFi Thermo, System Monitor, AlternateUI)

Offline Marc Shenker

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Re: UI7 ▾ Version 7.0.19 (1.7.902/1.7.2406/1.7.2414) ▾ December 12, 2016
« Reply #50 on: January 27, 2017, 10:35:34 am »
I have a relatively new installation and new to smart home devices. Does vera take action on the reported bugs here? What happens after we post the issues here? Does Vera monitor the boards?

Robie, we do the best we can but the sheer volume of posts in the forum makes it beyond difficult. When we identify a thread like this we try to have someone in Customer Care keep an eye on it to record the issues and pass them on to the Development Team but we are not usually going to create a Customer Care ticket for you.

The best thing to do anytime you identify an issue with either a production build or a beta is to email Customer Care with your Remote Access code included so they can look into the issue and either resolve it for you, report it to the Development Team or both.

I am also available if you need me to intervene. My email is in my signature or you could PM me through the forum. I prefer email, it makes it easier for me to create a Customer Care ticket for you when I need to. There are many members of the forum who regularly contact me with issues. It is more efficient than hoping I see a post.
Marc Shenker ▾ Sr. Manager of Community Relations and Development
Vera Control, Ltd. ▾ Smarter Home Control ▾ www.getvera.commarc@getvera.com ▾ +1 (866) 966-2272 x814

Offline Marc Shenker

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Re: UI7 ▾ Version 7.0.19 (1.7.902/1.7.2406/1.7.2414) ▾ December 12, 2016
« Reply #51 on: January 27, 2017, 10:54:37 am »
One other thing. As we can't see everything that is posted in the forum, if anyone sees something that they feel should be brought to our attention please either send me a PM or email.
Marc Shenker ▾ Sr. Manager of Community Relations and Development
Vera Control, Ltd. ▾ Smarter Home Control ▾ www.getvera.commarc@getvera.com ▾ +1 (866) 966-2272 x814

Offline jlind

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Re: UI7 ▾ Version 7.0.19 (1.7.902/1.7.2406/1.7.2414) ▾ December 12, 2016
« Reply #52 on: January 27, 2017, 11:32:18 am »
@Marc - the way the company uses this forum is extremely poor and inefficient.  First, when a firmware update is pushed out VERA should be creating a post stating what it is and inviting people to post their issues as responses.  Then your company should have the firmware development team, not just Customer Care, keep an eye on it to get a sense of what they've may or may not have introduced.

No offense, but after being on this forum for a few years it's apparent to me that NO firmware developers and likely NO company decision makers follow it.  It seems clear that Vera has its eyes on running a marathon, but is oblivious to the fact that its shoes are tied together.  These unstable firmware releases need to improve from about a 15% success rate to about a 98% success rate.

VeraLite/VeraPlus with UI7, Multiple GE switches, GE Outlets, Aeon Smart Switches, Minimote, GE Portable outlets  Apps: (Pentair Autelis Plugin, Weather Underground, Honeywell WiFi Thermo, System Monitor, AlternateUI)

Offline rafale77

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Re: UI7 ▾ Version 7.0.19 (1.7.902/1.7.2406/1.7.2414) ▾ December 12, 2016
« Reply #53 on: January 27, 2017, 12:11:34 pm »
Just to chime in: I take issues at the release strategy of these firmwares.

What are the betas for? test the build to iron out bugs after the addition of new features.

So each beta should be used to add features and released to us only after initial testing showed reasonable stability (alpha phase).
We, the customers who are willing, test and report bugs, and through different iterations you fix the bugs to the point where most of them are resolved and you can create a release build.
Then you restart the process on a new beta with new features etc etc...

I am seeing MCV doing completely the opposite. You have us a test a beta builds which then on the release comes with a ton of new features which create other bugs. Which then have fixes promised on the next betas. The result is that you have very unstable new releases. Firmware management has been a monstrous failure. I am tired of seeing new releases more unstable than the previous with new features of various level of usefulness added and apparently so are many other customers who have turned the veras into frisbees.
Having incompletely tested beta builds, I can understand, but releasing firmware with device killing bugs, which have been reported for months, not fixed and instead, adding a bunch of new device support or new features, such as ACM on this latest build, released between beta and release is what is killing you.
You should release betas also at a much higher rate with bug fixes only. You obviously have bugs being fixed but we have no idea why you want to have customer support manually implementing them to customers who complain as we hear about on this forum. The fixes should be in the beta build iterations where you experiment with new features.

Sorry for the grumbling but wanted to suggest improvements to your firmware development and release strategy.
127 zwave nodes, 8 zigbee nodes, 256 devices, 17 apps, 128 scenes on a Vera Plus linked with Echo and HomeKit through bridges

Offline Andrew

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Re: UI7 ▾ Version 7.0.19 (1.7.902/1.7.2406/1.7.2414) ▾ December 12, 2016
« Reply #54 on: February 01, 2017, 04:53:32 pm »
This beta is evil!

I installed in the hope of getting Alexa working in the UK. It didn't work. Instead, my Edge system started behaving erratically ( I don't have any of the WAPIRZ-1 either) The biggest problem was that the house mode kept switching back to night mode every 5 minutes by itself, arming certain PIR's and switching off lights and certain sockets. I couldn't find a way of stopping it. I tried disarming PLEG and other  plugins in case there was a compatibility problem but it kept re-arming every time night mode kicked in. agggh!

At this point, I was expecting a HAL-like voice to say "I'm sorry Dave, but I can't open the front door". My machine had taken over my house!
Interestingly I also got an email from Wunderground (weather plugin) alerting me that I had gone over my 501 calls in a 24 hr period. Can't have been a coincidence - guess it's a measure of how many times it's restarting the engine. Not only had my system trapped me in my house, but it now had an obsession in knowing what the weather was doing.

Fortunately I was able to roll back to the last release and everything started humming again...and HAL let me in through the front door :)
(Question - why was I able to roll back (seemingly successfully) to 1.7. 2406 when the guidance given is that this isn't possible?)

Just hope the full release, when it arrives, doesn't lead to this kind of experience again.

Offline rafale77

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Re: UI7 ▾ Version 7.0.19 (1.7.902/1.7.2406/1.7.2414) ▾ December 12, 2016
« Reply #55 on: February 02, 2017, 01:29:07 am »
Seems like it is buggy at least on the edge and the WAPIRZ problem is not fully solved. I would report your problems to Customer support to make sure they fix it.
127 zwave nodes, 8 zigbee nodes, 256 devices, 17 apps, 128 scenes on a Vera Plus linked with Echo and HomeKit through bridges

Offline Sender

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Re: UI7 ▾ Version 7.0.19 (1.7.902/1.7.2406/1.7.2414) ▾ December 12, 2016
« Reply #56 on: February 02, 2017, 02:04:13 am »
I have a relatively new installation and new to smart home devices. Does vera take action on the reported bugs here? What happens after we post the issues here? Does Vera monitor the boards?

Robie, we do the best we can but the sheer volume of posts in the forum makes it beyond difficult. When we identify a thread like this we try to have someone in Customer Care keep an eye on it to record the issues and pass them on to the Development Team but we are not usually going to create a Customer Care ticket for you.

The best thing to do anytime you identify an issue with either a production build or a beta is to email Customer Care with your Remote Access code included so they can look into the issue and either resolve it for you, report it to the Development Team or both.

I am also available if you need me to intervene. My email is in my signature or you could PM me through the forum. I prefer email, it makes it easier for me to create a Customer Care ticket for you when I need to. There are many members of the forum who regularly contact me with issues. It is more efficient than hoping I see a post.

Marc, bring back to life the  Mantis bugtracker. Good for you and good for us. But I fear this forum will be dead then  ;D.
Good firmware is more important than good karma. (and this costed me lots of Karma)

Offline CPrdam

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Re: UI7 ▾ Version 7.0.19 (1.7.902/1.7.2406/1.7.2414) ▾ December 12, 2016
« Reply #57 on: February 02, 2017, 06:28:09 am »
i am sometimes very critical on Vera but with the betas i think that  people are nor reading the guide lines.
Its says it in beta testing be careful. But what i think is better to have a group of beta testers and when
the testing done then a release. Because we are all impatient people  8)

Offline reneboer

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Re: UI7 ▾ Version 7.0.19 (1.7.902/1.7.2406/1.7.2414) ▾ December 12, 2016
« Reply #58 on: February 02, 2017, 08:45:35 am »
I think they used to have a Beta group. Most seem to have moved to other platforms for various reasons.
2xVeraLite, VeraEdge, openLuup, ALTUI, 20 switches, 10 dimmers, 20 sensors, 10 scene controllers, 1 Harmony Hub, many plug-ins. Not enough time.