Author Topic: Over the air updates for device firmware  (Read 868 times)

Offline sky320

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Over the air updates for device firmware
« on: January 07, 2017, 09:18:55 pm »
I have looked and looked and I am unable to find any info other than it must be done by using a usb z wave stick. Has anyone or Marc can you tell us when this will be included in a firmware update. I have multiple devices I would like to update but would have to remove from the network add to a usb stick update then exclude and add back to my network. I am getting a very complex Z Wave network going with about 55 devices and do not want to cause any issues by doing the updates this way.

If there are any other posts on this I am sorry I could not find them.

Offline Sender

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Re: Over the air updates for device firmware
« Reply #1 on: January 08, 2017, 01:08:49 am »
I have looked and looked and I am unable to find any info other than it must be done by using a usb z wave stick. Has anyone or Marc can you tell us when this will be included in a firmware update. I have multiple devices I would like to update but would have to remove from the network add to a usb stick update then exclude and add back to my network. I am getting a very complex Z Wave network going with about 55 devices and do not want to cause any issues by doing the updates this way.

If there are any other posts on this I am sorry I could not find them.

OTA Update is not supported... and I think Vera will never do.
Good firmware is more important than good karma. (and this costed me lots of Karma)

Offline Z-Waver

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Re: Over the air updates for device firmware
« Reply #2 on: January 08, 2017, 08:45:21 am »
As stated by @Sender, it's unlikely that Vera will provide over the air(OTA) capability to the end user any time soon.

I have multiple devices I would like to update but would have to remove from the network add to a usb stick update then exclude and add back to my network.

Using a Z-Wave Gen5 USB stick you can perform OTA updates, if the device manufacturer has made firmware updates available. Very few manufacturers have made updates available and only for a tiny subset of devices. But it's possible to add the USB stick to your existing Z-Wave network as a secondary controller and then use  the stick to do OTA updates. With this method, there is no need to exclude/include devices as you describe.

Offline sky320

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Re: Over the air updates for device firmware
« Reply #3 on: January 08, 2017, 02:55:36 pm »
Thanks any recommendations on which is best to used. I will give it a shot.

Offline John M.

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Re: Over the air updates for device firmware
« Reply #4 on: January 08, 2017, 03:27:40 pm »
I have looked and looked and I am unable to find any info other than it must be done by using a usb z wave stick. Has anyone or Marc can you tell us when this will be included in a firmware update. I have multiple devices I would like to update but would have to remove from the network add to a usb stick update then exclude and add back to my network. I am getting a very complex Z Wave network going with about 55 devices and do not want to cause any issues by doing the updates this way.

If there are any other posts on this I am sorry I could not find them.

OTA Update is not supported... and I think Vera will never do.

Well, actually UI7 is OTA capable in conjunction with a Gen5 gateway(VeraEdge/Plus/Secure) but OTA updates will only be pushed on the request of the  device manufacturer in question. This usually happens with critical device updates, and only if we are provided with the firmware from the manufacturer itself.

Under no circumstance, we can do this at customers requests, even if they provide the firmware file.

Otherwise, yes, as Z-Waver mentioned, it can be done with a Z-Wave Gen5 USB stick.
« Last Edit: January 08, 2017, 03:31:53 pm by John M. »
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Offline Sender

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Re: Over the air updates for device firmware
« Reply #5 on: January 08, 2017, 03:30:12 pm »
I have looked and looked and I am unable to find any info other than it must be done by using a usb z wave stick. Has anyone or Marc can you tell us when this will be included in a firmware update. I have multiple devices I would like to update but would have to remove from the network add to a usb stick update then exclude and add back to my network. I am getting a very complex Z Wave network going with about 55 devices and do not want to cause any issues by doing the updates this way.

If there are any other posts on this I am sorry I could not find them.

OTA Update is not supported... and I think Vera will never do.

Well, actually UI7 is OTA capable in conjunction with a Gen5 gateway(VeraEdge/Plus/Secure) but OTA updates will only be pushed on the request of the  device manufacturer in question. This usually happens with critical device updates, and only if we are provided with the firmware from the manufacturer itself.

Under no circumstance, we can do this at customers requests, even if they provide the firmware file.

Otherswise, yes, as sky320 mentioned, it can be done with a Z-Wave Gen5 USB stick.

Wow John, I have had a support case about this and was told that this was not possible. Where is it documentented in the Vera documenation?
Good firmware is more important than good karma. (and this costed me lots of Karma)

Offline John M.

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Re: Over the air updates for device firmware
« Reply #6 on: January 08, 2017, 03:33:33 pm »
Sender,

Well, this not documented because, as you also stated, this won't be possible from the customers point of view.

Just wanted to complete your statement.
« Last Edit: January 08, 2017, 03:38:16 pm by John M. »
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Offline Sender

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Re: Over the air updates for device firmware
« Reply #7 on: April 16, 2017, 12:48:15 pm »
Hi John,

Following above conversation about an OTA device firmware update. I have one that needs to be done. According to Fibaro they do have a new firmware that solves a problem with the second channel power reporting.

I have an open case with Vera, but you litte brother (joke) Johnny tells me:

I?d like to let you know that you can?t upgrade the Fibaro relay firmware from the Vera interface. In case that you are experiencing issues with it (Can?t detect device), please enable tech support on the unit and then please pass me here the remote access code. Also, please let me know how is labeled the relay on Vera?s web interface.
(eg. xxxxxxx-xxxxxx (SSH: SSH_22=xxxxx TS_SRV=us-tsxx)).
Thank you!
Regards,

Johnny ▾ Customer Care Advocate


The case number is:
#200690
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Offline cb4

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Re: Over the air updates for device firmware
« Reply #8 on: April 21, 2017, 09:22:11 pm »
Well, actually UI7 is OTA capable in conjunction with a Gen5 gateway(VeraEdge/Plus/Secure) but OTA updates will only be pushed on the request of the  device manufacturer in question. This usually happens with critical device updates, and only if we are provided with the firmware from the manufacturer itself.

Under no circumstance, we can do this at customers requests, even if they provide the firmware file.

Customer Care can do OTA updates from the VeraEdge or VeraPlus to Z-Wave Plus devices when new firmware is needed and is available.

Can Vera please get their story straight? A year ago OTA updates were done by customer request and now they are not??? Can they also please explain the logic behind putting this functionality into the controller but not exposing it to the customer? Vera has put itself in the (very poor) position of deciding what is "critical" or "needed" by us customers. That's a no-win scenario because we are left with 2 inconvenient and totally unnecessary choices:
  • buy another device to do it and have the hassle of removing it from the network, doing the update, then adding it back to the network. This has the added 'bonus' of having to unplug my Vera Plus and take it to the remote device. Since it can't join my wifi network, I also have to find a long enough ethernet cable.
  • coordinate with customer care to get it done

In fact, just knowing that OTA updates are in there but I can't do it myself turns a good experience with a good product into frustration. Don't misunderstand -- I am not an unhappy customer. The experience has steadily improved since I first bought an Edge 2+ years ago. Like most of us here, I am also not inexperienced (designed computer systems for 25 years). I don't know what the update process is like, but the issue is not lack customer expertise.

Right now I only have one device that needs a firmware update. It is important enough that I bought a Z-stick and will go through the hassle -- but I can do it myself and at my convenience. However, the number of devices needing OTA updates will only increase over time. I'm sure we all want to see a coherent response from Vera on this issue.

Offline John M.

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Re: Over the air updates for device firmware
« Reply #9 on: April 22, 2017, 03:42:37 pm »
@cb4


Story is straight but out of context. We can only do it upon device manufacturer request, and why not, even of users request, if coincides with a case where this is a known issue already discussed with the manufacturer of the particular device.

This is done through the cloud, (the file is pulled by Vera from the manufacturer server or our own server), and passed to the z-wave device on nightly heal.


Why this ?


1.probably because the device manufacturers also offer an option to do this, either paid through an additional "Z-wave dongle", or free through the proprietary gateways, or even direct replacement.

2. Liability reasons, in case something goes wrong with that device.
« Last Edit: April 22, 2017, 03:46:35 pm by John M. »
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