Author Topic: disconnected and reliably connected again  (Read 521 times)

Offline Sender

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disconnected and reliably connected again
« on: February 12, 2017, 01:16:53 am »
Since this weekend I am experiencing annoying message via the Vera app that notifies me the connection to my vera was lost and a few minutes later the connection is reliably connected again.

Any tips to stop this notifications during the night?

Anyone else experiencing this during this weekend?
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Offline John M.

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Re: disconnected and reliably connected again
« Reply #1 on: February 13, 2017, 02:06:55 pm »
Hi Sender,

This happens when the unit cannot keep alive the relay tunnels from various reasons.

If you wish to disable this notification, it can be done from Users & Account Info -> Notifications Settings -> Controller Offline Alert (your Vera lost its Internet connection).

Any schedules issues will be posted here : http://status.getvera.com/
John.M. ▾ Senior Customer Care Advocate
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

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Offline Sender

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Re: disconnected and reliably connected again
« Reply #2 on: February 13, 2017, 02:17:52 pm »
Hi Sender,

This happens when the unit cannot keep alive the relay tunnels from various reasons.

If you wish to disable this notification, it can be done from Users & Account Info -> Notifications Settings -> Controller Offline Alert (your Vera lost its Internet connection).

Any schedules issues will be posted here : http://status.getvera.com/

Hi John, thank you for you reply.

I wondered if there was a way to "disable notifications during timeslots" in the app. I want to know when and what reagrding the connection status, but not in the night. Apps Like Ebay, Amazon, etc. all have an option to disable/enable notifications during peak times.

And were there issues this weekend?
Good firmware is more important than good karma. (and this costed me lots of Karma)

Offline John M.

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Re: disconnected and reliably connected again
« Reply #3 on: February 13, 2017, 02:37:57 pm »
Sender,

Nothing happened over the weekend as far as I'm aware of. At least nothing scheduled. And if it had been a mass disruption it would have been present on our status page.

That's a very good point you're making for a "Do not disturb" ability. I don't want to create any expectations but I will put a reminder on, and report it tomorrow as feature request. 
John.M. ▾ Senior Customer Care Advocate
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

HOURS OF OPERATION (Pacific Time Zone, UTC -8 )
Monday - Friday   12:00 am ? 06:00 pm
Saturday - Sunday   04:00 am ? 06:00 pm

Offline BigE-TX

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Re: disconnected and reliably connected again
« Reply #4 on: March 19, 2017, 10:45:36 pm »
YES.  Please do alter notifications with a do not disturb mode.  It is very annoying to receive these messages in the middle of the night.  Thank you.

Offline Don Phillips

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Re: disconnected and reliably connected again
« Reply #5 on: March 20, 2017, 07:49:07 pm »
I set my phone to do not disturb from 9 pm until 6 am.
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Offline Sender

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Re: disconnected and reliably connected again
« Reply #6 on: March 21, 2017, 01:53:20 am »
I set my phone to do not disturb from 9 pm until 6 am.
I don't and prefer this in app. Like ebay etc.
Good firmware is more important than good karma. (and this costed me lots of Karma)