Author Topic: Vera 3 Firmware Upgrade 1.7.919 lost all switches  (Read 600 times)

Offline MArkS1957

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Vera 3 Firmware Upgrade 1.7.919 lost all switches
« on: March 08, 2017, 12:12:02 am »
I did the 1.7.919 Upgrade on my Vera 3. Had the not enough memory message so I did a network and full backup. Then restored to factory defaults. Did the upgrade, then did the restore (also checking the restore network box). looked like it went OK, but ended up with none of the switches coming back. each devise has this error message "Fail to load implementation file D_BinaryLight1.xml"

I looked in the luup files and sure enough there is no D_BinaryLight1.xml file. the .json file is there.

How do I restore that file?

Thanks,

Offline John M.

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Re: Vera 3 Firmware Upgrade 1.7.919 lost all switches
« Reply #1 on: March 08, 2017, 05:14:12 am »
Hi Mark,


I suspect that before you created that backup you have not also pressed on Backup Z-wave network, so z-wave dongle data was not included in the backup.


However this does not explain the device files missing.


I suggest trying to restore an older backup from the backups list, and if you still don't have positive results please contact CC ( support@getvera.com )
John.M. ▾ Senior Customer Care Advocate
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

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Offline MArkS1957

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Re: Vera 3 Firmware Upgrade 1.7.919 lost all switches
« Reply #2 on: March 08, 2017, 10:30:19 am »
I've tried three different days back-up with the same result so I think the next step is customer support. I had been hoping that htere was a way to install an app that included the D_BinaryLight1.xml file. that seems to be the only file missing, which makes no sense to me.

Offline Juppers

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Re: Vera 3 Firmware Upgrade 1.7.919 lost all switches
« Reply #3 on: March 08, 2017, 02:41:39 pm »
Do a factory reset then try the restore again.

Offline John M.

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Re: Vera 3 Firmware Upgrade 1.7.919 lost all switches
« Reply #4 on: March 09, 2017, 08:42:58 am »
Hi Mark,


I have noticed the ticket and one of the agents already replied and asked for access to upload the missing file.
John.M. ▾ Senior Customer Care Advocate
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

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Offline MArkS1957

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Re: Vera 3 Firmware Upgrade 1.7.919 lost all switches
« Reply #5 on: March 09, 2017, 10:37:04 am »
Yes, John,

I gave access. I also solved the problem by doing another factory reset followed by a restore of the back-up I had made. Everything seems to be there now, though I am going to let the customer help person take a look.