Author Topic: Sensors disappear after UI7 upgrade  (Read 433 times)

Offline WhiteBeard

  • Sr. Newbie
  • *
  • Posts: 42
  • Karma: +1/-0
Sensors disappear after UI7 upgrade
« on: March 13, 2017, 11:25:59 am »
After the somewhat painful UI5 to UI7 upgrade I started having problems with HomeWave not seeing some of my sensors -- notably, the water sensors. They are fully accessible and working 100% from within Vera. I have tried exclusion/inclusion, to no avail. One observation is that they sometimes do appear to work but then go offline and do not show up in the device list when trying to relink them.

I'll be grateful for any suggestions.

Offline WhiteBeard

  • Sr. Newbie
  • *
  • Posts: 42
  • Karma: +1/-0
Re: Sensors disappear after UI7 upgrade
« Reply #1 on: March 14, 2017, 09:23:19 pm »
I excluded/included the affected sensor and it's working again. I'll update this thread if it happens again.

Offline John M.

  • Administrator
  • Sr. Member
  • *****
  • Posts: 409
  • Karma: +25/-3
    • getvera.com
Re: Sensors disappear after UI7 upgrade
« Reply #2 on: March 15, 2017, 09:45:55 am »
Hope everything is well,


Devices that have altered device files will most likely disappear on firmware upgrade.
John.M. ▾ Senior Customer Care Advocate
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

HOURS OF OPERATION (Pacific Time Zone, UTC -8 )
Monday - Friday   12:00 am ? 06:00 pm
Saturday - Sunday   04:00 am ? 06:00 pm

Offline intveltr

  • Moderator
  • Hero Member
  • *****
  • Posts: 1668
  • Karma: +92/-5
Re: Sensors disappear after UI7 upgrade
« Reply #3 on: March 21, 2017, 05:54:16 pm »
Rather than excluding / including, and if the sensors are still visible in the Vera UI, try tripping the sensors once and re-link them in HomeWave.
HomeWave is available in the App Store!  Turn your iPhone/iPad into an easy-to-use remote control for Vera.

Offline WhiteBeard

  • Sr. Newbie
  • *
  • Posts: 42
  • Karma: +1/-0
Re: Sensors disappear after UI7 upgrade
« Reply #4 on: March 22, 2017, 04:32:44 pm »
Thanks, valid advice.