We have moved at community.getvera.com

Author Topic: Door sensor in app vs UI  (Read 2587 times)

Offline Falcogeorge

  • Newbie
  • *
  • Posts: 11
  • Karma: +0/-0
Door sensor in app vs UI
« on: March 02, 2018, 06:27:19 pm »
Noob question. I did search.. honest.

I have a Figaro FGK101. It works basically ok (apart from reporting tamper every time it opens, which I believe is in the queue to be fixed).
In the web UI I can see it?s state but in the iOS app it doesn?t display state. Is this typical?
A bit annoying if I just look at devices to see if the door is open or not.
There are ways around it I guess but it seems silly to not have it as a basic function.

Offline kwieto

  • Hero Member
  • *****
  • Posts: 624
  • Karma: +27/-15
Re: Door sensor in app vs UI
« Reply #1 on: March 07, 2018, 04:17:27 am »
Check device category and subcategory parameters. Probably they are wrong and mobile app doesn't see it correctly.

Offline bogdanf

  • Steering Box Fanclub
  • Administrator
  • Full Member
  • *****
  • Posts: 235
  • Karma: +8/-1
  • Did you change the oil ?
Re: Door sensor in app vs UI
« Reply #2 on: August 27, 2018, 04:10:50 am »
If this is still an on-going issue, please submit a trouble ticket (support@getvera.com).
To speed up the things, make sure to have the remote access enabled on the unit and provide the access codes.